Top Customer Success Jobs

The Customer Service Representative at Hart Medical Equipment provides exceptional service as the first contact for customers, handles orders, answers questions, and resolves complaints. Responsibilities include coordinating service requests, maintaining knowledge on insurance processes, and ensuring a positive customer experience while meeting department metrics.

The Billing Specialist is responsible for generating invoices, auditing billing information, resolving disputes, and collaborating with other departments to ensure accurate billing in line with company policies. They will maintain documentation for audits, perform reconciliations, and manage customer inquiries regarding billing issues.

As a CPQ/PPM Specialist, you will design, develop, and enhance Campfire’s PPM modules. Responsibilities include implementation, testing, and training of the product, gathering customer requirements, providing support, and collaborating with the programming team to enhance the product.

Lead the customer success team by developing strategies to enhance customer satisfaction and retention. Mentor team members, drive customer success outcomes, leverage data for insights, address customer escalations, and collaborate with other departments to meet customer needs and business objectives.

The Customer Success Manager is responsible for building strategic relationships with enterprise-level customers, ensuring customer satisfaction, advocating for customer needs, and managing account activities to maximize revenue and product adoption. This role involves collaboration with various teams to resolve technical issues and enhance customer experience, as well as identifying opportunities for account growth.

The Service Support Specialist ensures the operational uptime of online casino tables by addressing technical issues, managing incidents through JIRA and SST, and providing real-time incident management. The role involves troubleshooting software and hardware issues, coordinating with support teams, and ensuring game integrity while improving team functionality through training.

As a Customer Experience Representative, you will be the primary contact for customers, providing exceptional service, assisting with service orders and billing analysis, and fostering strong relationships. You'll be required to manage multiple tasks effectively and handle challenging situations. Strong communication skills and familiarity with bookkeeping and data management are essential.