Top Customer Success Jobs

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Own post-sale journey for enterprise robotic deployments: onboard, drive adoption, measure ROI and health scores, run QBRs, manage escalations, coordinate with Engineering/Field teams, travel to sites, and rebuild Customer Success playbooks.

Serve as primary customer support contact via phone, email, and ticketing. Triage and troubleshoot issues, provide step-by-step guidance, document cases, escalate complex problems, follow up for resolution, identify trends, and contribute to process and documentation improvements.

Lead and grow global Customer Success teams across Americas and Japan/APAC, partner with Sales and Services to drive adoption, retention, expansion, and KPIs; manage enterprise accounts and executive relationships; forecast revenue/health and shape CS strategy and culture.

Serve as a senior strategic liaison and trusted advisor for Microsoft clients, driving adoption, value realization, and account growth across Microsoft technologies. Provide executive-level guidance on cloud architecture, licensing, roadmaps, and risk; lead QBRs, success plans, and cross-team coordination to ensure account health and strategic alignment.

Manage a portfolio of real estate agents as their day-to-day contact: onboard and train agents on Compass tools, support marketing requests, drive product adoption, coordinate onboarding and office projects, provide front-desk and office management support, and collaborate cross-functionally to resolve agent needs and improve experience.

Manage end-to-end customer lifecycle for enterprise treasury clients, driving adoption, retention, and value realization of Ripple Treasury solutions. Build trusted advisor relationships with finance and treasury leaders, co-create success plans, scale lifecycle engagements, track health and outcomes, and advocate customer needs across Product, Engineering, Sales, and Support to enable expansion and renewals.

Serve as a strategic liaison and trusted advisor for Microsoft enterprise clients, driving adoption, value realization, and portfolio growth. Provide executive-level Microsoft guidance, advise on roadmaps and licensing, align cloud adoption with CAF/WAF, manage account health, and coordinate across sales, delivery, and engineering teams to ensure client success.

Owns post-sale relationship management for premier clients, executing engagement strategies, driving renewals and upsell, coordinating delivery with Product/Research/Consulting, monitoring account health, and serving as client advocate to maximize value and satisfaction.

Serve as primary customer contact during operations and maintenance, streamline administrative and operational processes, drive customer experience improvements, support executive services and contract renewals, coordinate cross-functional initiatives, manage invoicing and audits, and resolve complex customer issues while monitoring performance and reporting to leadership.

Manage post-sales relationships with enterprise clients to drive adoption, retention, and value realization. Monitor customer health and NPS, execute Value Realization Plans, identify upsell opportunities, lead cross-functional initiatives, provide executive-level insights, and act as trusted advisor to prevent churn and expand business.

Serve as trusted advisor overseeing implementation and adoption of technology solutions. Manage client relationships, stakeholder communication, issue tracking, status reporting, and cross-functional coordination to ensure successful delivery and client value realization.

Serve as the primary client contact for assigned accounts, manage day-to-day program operations, present performance and financial reports, drive retention and growth, coordinate cross-functional problem resolution, and deliver quarterly/annual business reviews to ensure client satisfaction and program success.

Own post-sale customer lifecycle with OEM and supplier engineering teams: drive adoption, retention, expansion, benchmarking insights, technical enablement, renewals, and cross-functional escalation to ensure program success.

Own onboarding, migration, and expansion for early customers. Build workflows, automations, and integrations in-product, drive adoption across teams, revive underused accounts, and grow usage-driven revenue while partnering with sales, product, and engineering to scale the customer success function.

Manage post-sale client relationships for SMB through Enterprise real estate accounts: onboard, drive adoption, monitor usage, forecast renewals, prevent churn, identify expansion, deliver consultative engagements, and liaise with Product, Engineering, and Sales.

Own post-sale relationships for SMB to Enterprise real estate clients: onboard, drive adoption, monitor usage, forecast renewals, prevent churn, and identify expansions. Deliver consultative engagements, train users, capture product feedback for Product/Engineering, and partner with Sales on upsell and retention strategies.

Partner with a portfolio of creators as a strategic advisor: build relationships, develop personalized growth strategies, coach adoption of products/opportunities, analyze performance data into actionable recommendations, and drive retention, engagement, and revenue while advocating creator needs to Product, Marketing, and Brand teams.

Own and grow client relationships, identify upsell and cross-sell opportunities using data, design and execute account plans, manage pipeline and forecasts, collaborate with internal teams, negotiate and close deals, track performance, resolve issues, and bring industry best practices to clients to drive revenue and satisfaction.

Manage full post-sales lifecycle for enterprise property management accounts (200+ units), drive adoption and revenue expansion, own retention and account health, run quarterly business reviews and success plans, surface customer feedback and product opportunities, and coordinate onboarding/implementation across multi-site portfolios. Some travel required.

Serve as the single point of contact for top-tier industrial distributors, handling product selection, quotes, order entry, accounts receivable support, issue resolution, distributor enablement, and cross-functional coordination. Proactively identify opportunities and issues, analyze feedback and benchmarks, support process improvements, and participate in occasional travel for distributor visits and industry events.

Provide end-to-end account and relationship support for top-tier industrial distributor partners, serving as a single point of contact for product selection, order entry, issue resolution, and accounts receivable. Proactively identify customer needs and opportunities, collaborate cross-functionally to execute custom configurations and complex orders, analyze feedback and benchmark data, and support distributor enablement to drive retention, satisfaction, and commercial growth.

Own member engagement and retention for ~125-150 members: onboard new members, run follow-ups, identify and intervene with at-risk members, facilitate group sessions and events, track onboarding and retention KPIs, and use Asana, Airtable, and Google Suite to maintain records and support team coordination.

Manage a portfolio of enterprise OneStream/CPM customers to drive onboarding, adoption, expansion, satisfaction, and renewals. Build executive relationships, mitigate risks, run business reviews, oversee CSMs, and collaborate with Sales and product teams to maximize customer value and identify upsell opportunities.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.