Top Customer Success Jobs

As a Customer Success Manager, you will build relationships with clients, drive user engagement, mitigate churn risks, and provide actionable insights using Similarweb's platform.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

Perform detailed business license research across federal, state, county, and municipal levels for clients and reseller partners. Communicate findings to clients and government agencies, capture licensure specifics, update industry knowledge, meet KPIs for timely delivery, and provide cross-team support to resolve licensing needs and maintain client relationships.

Lead client relationships for digital advertising accounts, manage Account Coordinators, develop and execute SEO/PPC strategies, track key metrics (Google Analytics, Ad platforms), ensure timely delivery of campaigns and reports, handle escalations, identify growth opportunities, and maintain billing and reporting accuracy.

Lead a market-level Customer Success team to drive customer experience, retention, and community engagement. Own escalation management, market strategy, KPI and operational performance, competitive intelligence, new-build support, renewal readiness, change management, and cross-functional collaboration to deliver business and customer outcomes.

Serve as customers' primary technical advisor for a portfolio of enterprise accounts. Drive activation, adoption, optimization, resilience assessments, recovery readiness, and executive business reviews. Build tailored success plans, identify risks and expansion opportunities, coordinate cross-functional teams, and deliver strategic guidance on data protection, cloud adoption, and cyber resilience to support renewal and growth.

The Customer Success Manager ensures clients realize measurable outcomes by optimizing their journey and driving product adoption through engagement, training, and collaboration with sales teams.

Serve as the technical lead for Cyera customers: onboard and train, design custom use cases, drive adoption and expansion, troubleshoot issues, run executive reviews, mentor team members, and influence product roadmap while traveling ~25–50% annually.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Lead customer operational initiatives for assigned accounts, managing O2C operations, supply chain analytics, customer relationships, compliance, and continuous improvement. Develop Power BI dashboards, leverage AI and automation, resolve order and service issues, monitor KPIs, drive cost recovery and efficiency, and maintain process documentation and governance to improve customer supply chain performance.

Serve as the primary post-sales contact for enterprise customers, driving onboarding, implementation, adoption, and value realization. Build relationships across stakeholder levels, advocate customer needs internally, coordinate issue resolution with technical teams, deliver training, and work with sales to renew and expand accounts while minimizing churn.

Own a book of strategic B2B SaaS customers to drive product adoption, retention, renewals, and expansion. Act as trusted advisor to executives, manage escalations, forecast renewal/expansion outcomes, identify growth opportunities, and collaborate across Sales, Product, and Support to improve customer ROI and outcomes.

Lead multiple end-to-end client implementations for financial services, deliver ITFM/TBM transformations, perform advanced data analysis and dashboards, advise senior stakeholders, drive adoption and ROI, mentor junior consultants, and collaborate across teams to ensure client success.

Drive adoption at large strategic accounts by building and executing adoption plans, delivering tailored training, coaching power users, analyzing usage data, rolling out the AI assistant, and partnering with Account Management and Product to turn launches into daily habit and measurable weekly active user growth.

Manage a portfolio of smaller post-sale SaaS customers to drive product adoption, monitor health, conduct check-ins, support renewals, maintain CRM, and surface risks and growth opportunities.

Own clinician-facing onboarding, training, and operational workflows to drive adoption. Monitor usage, surface insights, troubleshoot issues, create training materials, and relay feedback to inform product and success strategy.

The Client Success Consultant manages client relationships, ensuring effective implementation and adoption of AI solutions, while identifying growth opportunities and maximizing retention.

The Customer Success Manager will own a portfolio of customers, drive ROI, prevent churn, and expand accounts by ensuring effective collections and customer satisfaction.

Own customer onboarding and long-term success for an enterprise AI Agent SaaS. Translate customer needs into product feedback, teach customers to use the platform, and drive adoption so AI Agents become part of daily workflows.

Serve as primary client contact overseeing marketing programs, coordinate internal teams, create and execute strategic growth plans, measure success with client satisfaction and retention metrics, and manage daily client needs to drive revenue growth.

Manage onboarding and ongoing success for 5–15 customer accounts, run 1–3 onboarding projects, monitor KPIs and customer health, deliver training and enablement, identify upsell opportunities, coordinate cross-functional teams, and feed product improvements from customer insight.

Trusted technical advisor for strategic customers to deploy, operate, and scale LanceDB. Lead onboarding, architecture reviews, and performance tuning; troubleshoot distributed-system issues; build dashboards and enablement; collaborate with sales engineering and product/engineering to influence roadmap and resolve escalations; contribute runbooks, tooling, and processes for post-sales success.

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.

Manage and grow a book of B2B SaaS customers in wealth transfer: onboard clients, drive engagement and renewals, enable users through training, surface product insights, and partner with product/engineering to support expansions and advocacy.

Own post-sale lifecycle for Revenue & Finance Automation customers: drive retention, expansion, adoption, and account health. Act as trusted advisor on payments, billing, tax, and invoicing; partner with account teams and internal stakeholders to optimize value, surface feedback, and identify growth opportunities.