Top Customer Success Jobs in Baton Rouge, LA

The Customer Success Architect drives customer lifecycle management by coordinating onboarding, implementation, and integration, ensuring successful adoption of the Veza platform while providing expertise in identity security.

Lead and develop a team of Customer Success Managers for SMB and mid-market accounts to drive retention, adoption, expansion, and advocacy. Define success strategies, playbooks, KPIs, and reporting; own renewals and collaborate with Sales, Product, and Solutions teams to identify expansion opportunities and resolve escalations. Build customer health metrics, feedback loops, and advocacy programs while optimizing team operations, resource allocation, and forecasting.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Manage a reactive portfolio of post-sale insurance/SaaS clients to drive adoption, renewals, and net revenue retention. Lead QBRs, close low-complexity expansions, triage incidents in JIRA/Freshdesk, maintain CRM hygiene in Salesforce, and partner with Strategic Account Managers on adoption and value mapping. Translate client feedback into playbooks, knowledge base content, and product requirements while mentoring peers and improving processes to boost NPS and lower time-to-resolution.

Own a portfolio of clients to improve AI visibility (GEO) and retention. Lead biweekly engagements, analyze Yolando platform data to produce strategic recommendations, partner with content to drive AI-citable content, build repeatable playbooks, deliver executive reporting, master AI tooling, and identify upsell opportunities to grow accounts.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

As a Customer Success Engineer, you will manage technical relationships, assist in product adoption, and act as a customer advocate within JetBrains to enhance customer satisfaction and support account strategies.

Serve as trusted advisor to small-business clients, driving retention, expansion, and measurable EHS/compliance improvements by developing strategies, building relationships, coordinating cross-functional teams, and mastering HSI solutions to meet revenue and satisfaction targets.

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

Provide day-to-day customer support via chat and email, review and manage the design queue, troubleshoot issues, maintain client communication, and collaborate with colleagues. Work remotely during specified PST/MST hours; familiarity with solar design or construction is preferred.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

The Customer Success Manager will drive value for customers by configuring solutions, guiding technical integration, and leveraging AI capabilities to enhance operational workflows and decision-making in eCommerce.

The Customer Success Manager will oversee Truv's enterprise clients, driving product adoption, managing implementations, and ensuring customer satisfaction to boost revenue and engagement.

The role involves managing 45-55 mid-market accounts, driving customer adoption and growth, delivering compelling presentations, leading renewal discussions, and collaborating cross-functionally while integrating AI tools to enhance customer experiences.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Serve as trusted advisor to educators and district leaders to drive adoption, onboarding, renewals, and measurable student outcomes. Lead implementations, analyze usage and learning data to recommend strategies, foster long-term partnerships, collaborate cross-functionally to identify growth, and advocate customer feedback to shape products.

Lead technical customer success for enterprise clients: manage major incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advise on IAM/cloud architectures, collaborate with Product and Engineering, and influence stakeholders including C-level.

Manage the success of a portfolio of enterprise customers, ensuring satisfaction, retention, and onboarding. Collaborate cross-functionally, track metrics, and drive expansion.

The Customer Success Manager at Boulevard manages relationships with Mid-Market customers, ensuring they receive ongoing value from the platform through retention strategies and account health monitoring.

Manage strategic enterprise customer relationships to drive adoption, value realization, renewals, and expansion of Couchbase solutions. Lead onboarding, monitor usage and health, mitigate risks, coordinate cross-functional resolution, and act as customer advocate to Product, Engineering, and Sales.