Top Customer Success Jobs in Baton Rouge, LA

Manage a high-volume, tech-touch customer portfolio using scalable engagement, onboarding, adoption, retention, and expansion strategies. Segment accounts, develop customer value plans, automate engagement workflows in Salesforce, monitor GRR and CSQL metrics, support pipeline forecasting, and collaborate cross-functionally to improve customer experience and program performance.

Own strategic customer relationships, account plans, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives. Use customer and platform data to identify risks, improve workflows, demonstrate measurable value, and advocate for customer needs. Serve as a trusted resource to peers while driving customer outcomes and team effectiveness.

Own retention and renewals for mid-market and SMB B2B SaaS customers. Manage renewal conversations for larger accounts, build scaled customer-success programs for smaller accounts, monitor health scores, identify churn risks, drive feature adoption, generate expansion and annual-conversion leads, and provide evidence-based feedback to Product. The role also requires reporting, automation-tool expertise, AI fluency, and managing a book of hundreds of accounts.

Act as the primary technical expert for the Cyera platform to onboard, train, and drive adoption; design custom use cases; troubleshoot issues; manage customer relationships, renewals, and expansion; conduct QBRs; mentor team members; and influence product roadmap. Role requires client travel (25–50%).

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Manage a high-volume portfolio of core accounts, driving retention, platform adoption, customer satisfaction, and proactive engagement. Monitor account health, address issues before renewal risks emerge, coordinate with Sales on expansion opportunities, and collaborate with Finance, Support, and Product to resolve concerns and improve customer processes.

Own strategic SaaS client relationships from onboarding through renewal, driving retention, adoption, value realization, and expansion. Lead executive business reviews, uncover client needs, manage contracts and customer projects, translate business requirements into technical solutions, mitigate risks, provide training, and coordinate issue resolution. The role requires strong analytical, communication, project-management, and relationship-building skills, plus experience in CPG foodservice or food-away-from-home manufacturing. Trade promotion and ERP, TPM, or BI experience are preferred.

Manage value realization, adoption, customer health, and strategic growth for large lending-industry customers. Lead business reviews using performance benchmarks, develop account and enablement plans, guide adoption of AI agents, coordinate internal teams, manage recovery plans, and identify expansion opportunities. Serve as an executive advisor across mortgage, home equity, and consumer lending operations.

Manage key client relationships as the primary communication point and strategic advisor. Lead account meetings, action items, performance reporting, presentations, optimization recommendations, catalog updates, marketing campaigns, and onboarding coordination. Collaborate with product, engineering, onboarding, and implementation teams to resolve issues and communicate initiatives. Build long-term corporate relationships, loyalty, and trust while supporting client success for Vetcove’s veterinary software platform.

Own a portfolio of strategic enterprise accounts, guiding technical onboarding, adoption, usage health, renewals, and expansion. Translate platform capabilities, security risks, and usage data into executive business value. Partner with sales, support, engineering, and product teams; contribute to QBRs, playbooks, AI-enabled workflows, and account health strategies. Mentor junior team members and help improve customer success processes across the organization.

Manage day-to-day relationships with credit union partners, resolve product questions, support onboarding, drive platform adoption, deliver staff training, and conduct business reviews. Track referrals, engagement, and utilization to identify opportunities and inform internal teams. Build scalable enablement materials, playbooks, and AI-first workflows while collaborating with operations, product, marketing, and insurance agents.

Leads strategic Fortune 500 client accounts across the full customer lifecycle, including adoption, retention, renewals, revenue growth, and executive relationship management. Partners with product teams to influence roadmap decisions and champion new offerings. Requires enterprise customer success or account management experience, employer healthcare expertise, strong communication, strategic thinking, and fluency with AI tools. Travel up to 40% is required.

Own a portfolio of B2B SaaS customers from onboarding through adoption, retention, renewal, and expansion. Monitor product usage and customer health, identify churn risks, drive measurable value, and partner with Sales, Product, and technical teams. The role also supports scalable customer success processes, reporting, playbooks, and automation in a fast-growing startup environment.

Own 15–20 enterprise accounts from onboarding through renewal and expansion. Build executive and stakeholder relationships, develop success and account plans, monitor customer health and renewal risk, drive adoption and value realization, lead strategic reviews, synthesize customer feedback for Product and Engineering, and create scalable customer success playbooks and processes.

Own 15–20 enterprise accounts across onboarding, adoption, renewal, and expansion. Build executive and administrator relationships, develop success and account plans, monitor customer health, mitigate renewal risk, and drive measurable value. Partner with Sales, Product, Engineering, Marketing, Support, and Alliances teams to represent customer needs, influence product direction, and create scalable customer success playbooks and executive business reviews.

Leads the Americas Customer Success organization and approximately seven managers supporting strategic and enterprise customers. Owns retention, renewals, growth, customer outcomes, Net Revenue Retention, and CSQL generation. Partners with Sales, Product, Compliance Operations, Support, Marketing, and Revenue Operations to drive value realization and portfolio health. Builds scalable customer success programs, leads executive engagements, manages distributed teams, and supports customer meetings and industry events.

Leads and develops a team of 5–10 Client Success Managers while managing strategic customer accounts. Owns retention, renewals, churn prevention, expansion, forecasting, customer health, and executive escalations. Partners with Sales, Deployment, Support, Operations, Engineering, Product, and executive leadership to improve customer outcomes and scale client success processes. Drives territory strategy, team performance, onboarding, coaching, reporting, and cybersecurity customer engagement.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Leads and develops a customer success team, drives adoption, retention, customer health, and satisfaction outcomes, and manages complex escalations. Builds scalable CS processes, playbooks, and frameworks; contributes to organizational strategy; analyzes customer data; supports expansion opportunities; and leads cross-functional initiatives with Sales, Product, Support, and Implementation. Represents the company externally and maintains departmental security and compliance controls.

Manage strategic enterprise customer relationships for cybersecurity SaaS and managed security services. Drive adoption, retention, renewals, expansion, value realization, QBRs, escalations, and executive engagement. Serve as the primary customer contact while coordinating with Sales, Product, Services, and leadership. The role requires advanced knowledge of Microsoft Sentinel and Microsoft Defender, strong enterprise account management, technical communication, and customer success strategy development.

Manage high-touch client accounts, support platform implementation, document interactions, resolve complex issues, and maintain strong client relationships. Identify upsell and revenue-growth opportunities, provide proactive service and root-cause analysis, coordinate with product and engineering teams on platform improvements, and manage special projects. The role requires prioritization, mentoring, communication, conflict de-escalation, and a strong client-focused mindset.

Manage a portfolio of 500+ corporate accounts by driving adoption, monitoring account health, protecting retention, identifying expansion opportunities, delivering training and business reviews, and representing customer needs internally. Partner with strategic account managers, Sales, Marketing, Product, and Support to strengthen customer value and generate referrals. Travel up to 25% to build regional relationships.

Manage a portfolio of B2B customers in Thailand, leading onboarding, product adoption, retention, renewals, and upsell opportunities. Build executive relationships, develop customer success plans, and collaborate with Sales, Marketing, Product, and Renewals. The role also supports business development by identifying prospects, conducting outreach, researching the Thai EdTech market, supporting localized campaigns, and tracking expansion metrics.