Top Tech Jobs & Startup Jobs in Kolkata

Handle inbound customer calls, understand and resolve queries, provide support in Odia and Hindi, translate English information into Odia, document interactions, follow service procedures, escalate complex issues, and meet quality and productivity standards. The role requires rotational shifts, strong communication, active listening, basic computer literacy, and accurate customer information handling.

Provides functional and techno-functional support for iScala ERP and connected applications. Responsibilities include troubleshooting, root-cause analysis, ticket resolution, deployment and testing support, user training, reporting, SQL-based investigations, interfaces, workflows, localization, electronic invoicing, compliance functions, documentation, upgrades, and continuous process improvement.

Supports project managers in planning and delivering mechanical and plumbing engineering projects for industrial developments. Responsibilities include coordinating designs, schedules, budgets, resources, subcontractors, architects, clients, procurement, site monitoring, quality control, risk mitigation, change orders, cost estimates, and technical documentation. The role also contributes to client presentations and ensures compliance with applicable building codes, standards, and project requirements.

Manage branch customer relationships and service activities, ensuring audit and regulatory compliance. Acquire customers through area mapping, cold calls, and BTL activities; complete AOF, KYC, and CKYC processes; cross-sell insurance and investment products; activate digital banking; and manage customer portfolios, balances, usage, and service requests within defined turnaround times.

Executes Shikhar customer engagement programs across assigned regions to increase credit card activation and spending. Responsibilities include developing local merchant alliances, launching engagement and festival campaigns, coordinating with sales and brand teams, managing merchant-funded offers, onboarding agencies, ensuring billing and offer compliance, resolving complaints, documenting processes, and tracking portfolio performance. Success is measured through retail spending, active rates, local offers, merchant EMI volumes, offer renewals, and process adherence.

Provides first-line support for client IT infrastructure across multiple technology domains. Monitors systems, investigates and resolves low-complexity incidents, handles ITSM tickets, performs patching and configuration changes, supports disaster recovery testing, updates knowledge articles, and escalates issues when necessary. The role requires client-focused communication, ITIL awareness, ticket discipline, and willingness to work onsite and across shifts.

Supports and mentors software engineers through technical guidance, code reviews, project planning, and career development. Collaborates cross-functionally to define requirements and deliver software projects. Helps execute engineering strategy, manage tasks, monitor timelines, resources, and budgets, and mitigate risks. Promotes innovation, collaboration, and continuous learning while contributing to technology assessments and team leadership.

Develop and deploy scalable cloud-native enterprise applications, APIs, microservices, event-driven architectures, and AI-enabled solutions. Build RAG applications, intelligent agents, automated testing frameworks, CI/CD pipelines, and infrastructure automation. Troubleshoot production issues, contribute to architecture and security standards, modernize platforms, identify AI opportunities, and mentor engineers. The role requires strong Microsoft-stack, cloud, DevOps, software architecture, and AI development expertise.

Responsible for driving sales and revenue for voice and omnichannel products, including SmartFlo and WhatsApp Business solutions. The role develops opportunities, delivers customer presentations and product demonstrations, supports deal closure, trains sales teams and partners, shares market intelligence, and provides product expertise. It requires cloud telephony or customized-solution sales experience, technical-commercial knowledge, customer-segment understanding, negotiation skills, project management, and cross-functional collaboration.

Responsible for driving sales and revenue for voice and omnichannel products, including Smartflo, WhatsApp for Business, and chatbots. Conducts product training and webinars, presents capabilities, demonstrates solutions, develops customer value propositions, supports deal closure, shares market intelligence, and identifies opportunities based on customer segments and use cases. Requires strong technical-commercial expertise, product and regulatory knowledge, analytical skills, negotiation ability, and cross-functional coordination.