Top Customer Success Jobs in Ann Arbor, MI
The Senior Customer Support Specialist at Zipline delivers first-class customer service by supporting the frontline team and Account Managers. Responsibilities include managing customer inquiries via live chat or email, identifying and escalating issues, maintaining a positive tone, and contributing to internal documentation and training for new hires.
The Customer Success Manager will lead a team to enhance customer satisfaction and retention, develop strategies for upselling, resolve issues, analyze customer metrics, and collaborate with various teams to ensure effective service delivery.
The Vice President of Client Experience will lead multiple departments to enhance client satisfaction and drive company growth. Responsibilities include managing teams, developing strategies for client relationships, ensuring consistent service delivery across channels, and collaborating with cross-functional teams to achieve organizational objectives. This role emphasizes exceptional leadership and strategic insight in fostering a culture of excellence and innovation.
The Customer Success Associate will assist customers across multiple channels, ensuring their inquiries are handled efficiently while documenting interactions in the CRM system. The role requires problem-solving abilities and collaboration with the Customer Success Manager to enhance service quality and troubleshoot issues.
The Client Relations Team Specialist at The Baldwin Group is responsible for providing high-quality service to high net worth clients, responding to service requests, processing endorsements, issuing new business, answering coverage questions, and remarketing accounts when necessary.
Seeking a Customer Success Manager to manage a portfolio of health system clients, develop relationships, resolve customer issues, and collaborate with internal teams. Remote position within the US with a base salary of $120K to $160K + equity.
The QA Investigation Specialist is responsible for conducting investigations into non-conformance issues and implementing corrective actions for manufacturing operations. This role includes preparing reports, analyzing data, ensuring compliance with cGMP standards, and collaborating with cross-functional teams to enhance quality processes.
As a Carline Specialist / Virtual Technician, you will provide technical assistance to automotive technicians across the US and Canada, focusing on diagnostics and repairs. You will utilize your expertise in vehicle systems, help document calls, and ensure accurate repairs, all while using various communication methods.
The Customer Success Manager at Pulley will lead customer relationships, enhance product usage, ensure retention, gather feedback for improvements, and collaborate with other teams to deliver solutions. The role involves a proactive approach to account management in a SaaS environment, focusing on customer experience and problem-solving.
The Customer Support Specialist will serve as the primary point of contact for users and creators, addressing inquiries via live chat using Intercom. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with team members to provide effective solutions.
Top Companies in Ann Arbor, MI Hiring Customer Success Roles
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