Top Remote Customer Success Manager Jobs

Manage the full customer lifecycle for DX customers, including implementation, adoption, success planning, renewals, expansion, and executive engagement. Track account metrics, forecast renewals, resolve retention risks, identify growth opportunities, and align customer use cases with business goals. The role requires proactive collaboration across internal teams and four days per week onsite in Salt Lake City.

Leads adoption, implementation, deployment, and configuration of the Armis platform for strategic customers. Advises technical and executive stakeholders on security use cases, platform utilization, and value realization. Builds trusted customer relationships, advocates internally, coordinates cross-functional teams, manages integrations, and identifies growth opportunities. Requires strong technical expertise in network engineering, security environments, service delivery, and technical account management, with hands-on platform guidance and up to 20–25% travel.

Manages post-sale relationships with mid-market and enterprise customers, helping them adopt Atlassian solutions, achieve business outcomes, and expand usage. Develops success plans, conducts executive reviews, identifies churn risks, provides product guidance, and collaborates with account teams and internal departments. Serves as a trusted advisor and voice of the customer while managing a book of business and driving long-term customer value.

Own onboarding, implementation, training, and ongoing success for fintech clients using AI-driven underwriting and decisioning solutions. Manage a book of business, build relationships, lead client meetings, resolve workflow and integration issues, monitor success metrics, identify expansion opportunities, and communicate customer feedback internally. The role requires expertise in financial services, underwriting, credit risk, lending workflows, AI applications, CRM systems, and customer success operations.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Manages named customer accounts for Dynatrace Digital Experience Management solutions, driving product adoption, usage training, renewals, and account growth. Builds executive and stakeholder relationships, conducts account reviews, coordinates with sales, escalates critical issues, defends against competition, and identifies expansion opportunities. Serves as a trusted customer advocate while maintaining engagement records and supporting reference accounts. Travel is required as needed.

Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success plans, QBRs, executive engagements, retention risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Supports renewal and expansion opportunities, improves Customer Success playbooks and processes, and mentors team members in a B2B technology and managed-services environment.

Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success planning, QBRs, executive conversations, retention risk mitigation, and renewal support while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. Identifies expansion opportunities, improves Customer Success playbooks and processes, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using RapidScale managed cloud services. Leads success plans, onboarding, QBRs, executive conversations, and renewal readiness while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also identifies risks, improves Customer Success processes and playbooks, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, adoption, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, onboarding, QBRs, executive conversations, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success processes, develops playbooks, mentors team members, and supports scalable engagement models in managed services, cloud, SaaS, or complex technology environments.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers in managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. The role also improves Customer Success playbooks and processes, supports renewal and expansion strategies, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, lifecycle management, retention, renewal support, and expansion opportunities for strategic enterprise customers. Leads success plans, QBRs, executive discussions, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks, standardizes engagement models, mentors team members, and helps scale the function.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. Contributes to Customer Success playbooks and process improvements while mentoring team members and supporting scalable engagement models.

Owns customer outcomes and value realization across strategic enterprise accounts. Manages the full customer lifecycle, including onboarding, adoption, renewals, and expansion, while leading QBRs and executive discussions. Coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering to resolve issues and ensure measurable outcomes. Supports retention and expansion, develops success plans, identifies risks, improves Customer Success processes, contributes to playbooks, and mentors team members.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Own relationships, health, retention, and growth for enterprise carrier customers. Responsibilities include executive business reviews, performance reporting, escalation management, roadmap alignment, expansion opportunities, compliance documentation, audit responses, and cross-functional coordination with Product, Engineering, Implementation, Compliance, and Sales. The role also mentors Customer Success Associates and requires travel for solution workshops, leadership events, and customer reviews.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Manage pharmaceutical client accounts from project kickoff through campaign completion, ensuring contract fulfillment, timeline management, content development, campaign measurement, client communication, and revenue recognition. The role requires coordinating internal and external teams, managing multiple projects independently, forecasting deliverables, and maintaining strong client relationships in a healthcare communications environment.