Top Remote Customer Success Manager Jobs

Manages a portfolio of automotive dealer clients by driving retention, revenue growth, cross-selling, and churn reduction. Responsibilities include sales forecasting, account performance analysis, virtual business reviews, ROI consulting, solution implementation support, issue routing, and Salesforce account management. The role develops marketing and advertising strategies, identifies upsell opportunities, provides dealer insights, and coordinates with internal teams to achieve revenue and customer success targets.

Manages a portfolio of automotive dealer clients, focusing on retention, churn reduction, revenue growth, upselling, and cross-selling Cox Automotive products. Responsibilities include forecasting, account performance analysis, monthly business reviews, marketing and ROI consulting, onboarding advocacy, issue routing, Salesforce administration, and revenue collection. The role requires strong automotive dealer relationship management, sales, analytical, presentation, and digital marketing skills.

Manages a portfolio of automotive dealer clients across Cox Automotive products, focusing on retention, churn mitigation, revenue growth, upselling, and cross-selling. Responsibilities include sales forecasting, account performance analysis, virtual business reviews, marketing and ROI consulting, onboarding advocacy, issue routing, Salesforce administration, and revenue collection. The role requires automotive dealer relationship expertise, strong analytical and presentation skills, and proficiency with Salesforce and Microsoft Office.

Manages a portfolio of automotive dealer clients, focusing on retention, churn mitigation, revenue growth, upselling, and cross-selling Cox Automotive solutions. The role analyzes account performance, ROI, marketing trends, and customer data; leads virtual business reviews; develops growth strategies; supports onboarding; resolves client issues; manages Salesforce records and sales pipelines; and coordinates with internal teams to deliver successful client outcomes.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Lead strategic enterprise customer success for Atlassian accounts, serving as a trusted advisor to executives and global teams. Develop success plans, conduct QBRs, drive product adoption and expansion, manage complex implementations, identify churn risks, and coordinate with sales, product, support, and marketing. Use customer insights and solution expertise across Jira, Confluence, and other Atlassian products to deliver measurable value realization.

Serves as the primary customer advisor for Toast’s retail SaaS customers, driving product activation, adoption, retention, referrals, and revenue growth. Builds customer relationships, recommends products, demonstrates POS functionality, facilitates training, troubleshoots basic issues, identifies expansion opportunities, and collaborates with Sales, Product, Operations, Care, Education, and Professional Services. The role also develops scalable workflows and playbooks for a growing retail customer segment and requires up to 10% local travel.

Manage a portfolio of customers to drive adoption, retention, and measurable business outcomes. Develop success plans, monitor health and usage, coordinate cross-functional resources, lead onboarding and QBRs, support renewals and expansion, and provide proactive engagement and escalation management to ensure ongoing customer value.

Design and operate a scaled, digital-first customer engagement program for Mid-Market accounts. Own the customer journey from onboarding through renewal, build lifecycle plays and automated interventions to drive adoption and Gross Revenue Retention, monitor metrics and dashboards, translate signals into actions, and partner with Product, Marketing, and CSMs to escalate accounts requiring human touch.

Manage a high-volume SMB/MM post-sales portfolio to retain and grow customers through renewals, upsell/cross-sell, programmatic adoption campaigns, forecasting, risk mitigation, and cross-functional collaboration to drive product adoption and minimize churn.

Manage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams (TAMs, Professional Services, Support, Sales), handle escalations, support renewals and expansions, and represent customer feedback to Product Management.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

The Enterprise Customer Success Manager will engage with 10-20 enterprise clients, ensuring they effectively adopt and maximize value from the AI search optimization platform, while providing strategic recommendations and onboarding support.

Manage a book of public-sector accounts to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functionally for escalations, and use project management to deliver customer enablement and success initiatives.

Serve as single point of contact for assigned enterprise clients to drive adoption, renewals, and expansion; advocate internally, align cross-functional teams, use success metrics to deliver client outcomes, and maintain executive-level relationships.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Build executive relationships, create multi-year success plans, mitigate renewal risk, orchestrate cross-functional teams, and ensure measurable business impact from Veza’s identity security platform.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Own onboarding and ongoing success for a book of FinTech clients using AI-driven underwriting tools. Deliver implementations, training, escalations, account growth, stakeholder engagement, CRM maintenance, and cross-functional feedback to improve product and customer outcomes.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.