Search the 239 jobs at NICE Ltd

The Director, Technical Account Management at NICE is a trusted advisor to customers, providing proactive and reactive post-implementation support, maintaining strategic relationships, and managing a team of Technical Account Managers. Responsibilities include problem resolution, communication with internal teams and stakeholders, analysis of support activity, and performance management. Requires strong organizational and communication skills, problem-solving abilities, and influencing decisions using data.

Director, Technical Account Management at NICE involves providing proactive and reactive post-implementation support to customers, managing a team of Technical Account Managers, and driving service excellence for designated accounts. Responsibilities include problem resolution, communication with internal teams, analyzing support activity, and performance management. The role requires strong organizational, communication, and problem-solving skills.

AI Data Specialist responsible for supporting and driving the use of AI tool sets to define, develop, manage, and improve data solutions. Partnering with various teams to accomplish objectives and educate on data solutions. Requires a Bachelor's degree in related fields, 5+ years of experience, and expertise in technology to analyze datasets and make operational recommendations.

The Principal Technical Account Manager at NICE is responsible for managing relationships with enterprise customers implementing CXone products, ensuring smooth implementation, go-live, and ongoing operations. They provide technical and customer service, resolve complex problems, and help customers succeed using the products and services. This role involves collaborating with various teams within the company to meet customer expectations and drive company growth objectives.

The Technical Account Manager (TAM) at NICE is responsible for providing post-implementation support to customers, maintaining strategic relationships, driving service excellence, and ensuring maximum value from NICE solutions. The TAM serves as the primary interface between customers and support organizations, managing critical issues, escalations, and technical best practices.

The Senior Technical Account Manager at NICE is responsible for managing key accounts, providing technical and customer service support, resolving complex issues, and ensuring customer success. This role involves mentoring and coaching other TAMs, collaborating with various teams, and maintaining strong customer relationships. Travel is required for face-to-face meetings with clients.

Exceed revenue quotas through new sales of NICE CX software, voice, and data products to small and medium businesses. Qualify leads, develop opportunities, and create go-to market strategies.

The primary goal of the role is to ensure maximum service availability and optimal performance across all CXone products by offering support to internal teams, troubleshooting network and platform issues, and maintaining effective communication. Responsibilities include routine health checks, incident resolution, documentation management, and maintaining a team-focused atmosphere. The role requires familiarity with industry standard tools and internal custom tools for network management.

Ensure SQL Server database performance and availability in a 24x7 environment, including installation, configuration, monitoring, tuning, backup, recovery, security, and replication. Provide 24x7 support, code review, and consultation to development teams. Integrate third-party software and databases, maintain documentation, and train staff. Bachelor's degree in Computer Science or related field required. Ability to work with technical and non-technical individuals, problem-solving skills, and meeting deadlines are essential. Bonus experience with newer data platforms, HP Blade, EVA SAN, Veritas Net Backup, MCSE/MCDBA/OCP, .NET technologies, PowerShell, and C#.

The Account Executive at NICE Actimize is responsible for establishing new strategic relationships, maintaining existing relationships, analyzing customer business situations, and driving responses to critical business problems. The role involves achieving sales quotas, negotiating agreements, and developing high-level relationships with customers.

The Sales Operations Analyst at NICE is responsible for supporting and maintaining activities, reporting, and compliance within the sales division. This role involves administration of Salesforce.com, reporting tools, and advanced analytics to drive strategy development projects. Responsibilities include audits, attainment maintenance, project management, data management, and supporting sales operations with analytical and operational tasks.

The Associate Technical Account Manager at NICE is responsible for providing excellent technical and customer service to specific key accounts. They help customers overcome issues, succeed in their business using technology and services, and expand their usage of products. The role involves interacting with customers via various channels, working independently and with cross-functional teams for customer success.

Senior User Experience Developer responsible for developing and maintaining sales prototypes, managing front-end developers, collaborating with UX design teams, and creating efficient coded prototypes using modern front-end libraries. Requires 5 years of responsive front-end design and development experience, proficiency in HTML, CSS, JavaScript, React, Angular, Figma, and experience leading a team of developers.

The Director of Product Management at NICE is responsible for directing, establishing, and planning the overall direction and goals for assigned product divisions. This role involves driving product roadmap and backlog activities, managing profit and loss responsibilities, coordinating product issues with multiple departments, and leading a group of product development employees. The ideal candidate will have high energy, drive, and experience in building innovative solutions using Generative AI and Large Language Models.

The Director of Product Management at NICE will be responsible for directing, establishing, maintaining, and planning the overall direction and goals for assigned solution sets or product divisions. This role involves driving product roadmap and backlog activities, owning profit and loss responsibilities, coordinating product issues with various departments, defining requirements, managing the product development process, and overseeing a group of product development employees.

The Director of Product Management at NICE is responsible for establishing and driving the overall direction and goals for assigned solution sets or product divisions. This role involves coordinating product issues with various departments, defining requirements, managing product development, and leading a team of product development employees. The director will focus on building innovative solutions driven by Generative AI and Large Language Models for the CXone & Enlighten Autopilot team. Daily responsibilities include managing key relationships, driving business growth, owning product P&L, defining and coordinating solutions, developing roadmaps, prioritizing company solutions, obtaining market data, training solution managers, collaborating with departments, and providing leadership to the team.

The Workforce Management Solution Sales Executive at NICE is responsible for driving sales and expertise in an organization's WFM functions. This individual will assess customer business environments, position WFM solutions effectively, and negotiate enterprise-wide agreements. Key responsibilities include achieving sales quota, establishing strategic relationships, and maintaining high-level relations with customers.

NICE Actimize is seeking an experienced Solutions Architect with a strong technical background in various technologies to join their Professional Services team in central London. The role involves providing high-level solution design, aligning business requirements with product capabilities, and shaping the evolution of the product suite. Candidates must have a degree or above and proven experience in the field.

Seeking a Director of Engineering to lead a team in Pune, responsible for overseeing all engineering endeavors within the organization. Key responsibilities include recruiting, guiding software engineers, fostering continuous improvement, and aligning engineering projects with organizational goals. Must have over 20 years of software engineering experience with a product development mindset and 8 years in leadership roles managing software developer teams.

The Technical Support Engineer at NICE is responsible for delivering technical support to end users on various software solutions. This role involves troubleshooting, installing CSS products globally, and providing support to minimize escalations. The ideal candidate should have experience with Linux, Unix, Oracle, MSSQL, web applications, and enterprise applications, among other technical skills.