Jobs at Kempinski Hotels S.A.

Welcome guests to the Health Club and Spa, manage bookings and cashier transactions, promote memberships and upsell services/retail, maintain hygiene and service standards, coordinate with therapists, handle phone inquiries, and complete reports.

Create and implement hotel marketing and media plans; coordinate agencies and corporate marketing; manage marketing budget, collateral, promotions, advertising, and direct marketing; maintain guest database and photo/content systems; ensure brand and corporate identity compliance; analyze campaign ROI and market trends; liaise with F&B, sales, PR and web; support promotional events and provide administrative/marketing support.

Supervise and ensure safety and operational standards for pool, spa, courts, excursions and Kid's Club. Monitor and train staff (lifeguards, instructors, attendants), maintain cleanliness, inventory equipment, conduct inspections, plan recreation programs, enforce policies and report hazards.

Support the Director of Sales to meet and exceed annual sales targets: manage sales team in their absence, handle key accounts, prospect new business, conduct site inspections, contract clients, execute sales plans and document actions in SFA and Opera. Participate in events, trade shows, duty manager rota, and adhere to SOPs and safety policies.

Lead hotel revenue management: build forecasts and budgets, set pricing and inventory strategies, analyze market and distribution data, optimize PMS/RMS/CRS, run reporting, train and manage revenue team, and present results to executives.

The Director of Revenue Management drives market share and revenue performance through effective pricing, inventory management, and strategic planning. They lead revenue meetings, optimize distribution channels, and mentor team members.

The Director of Human Resources supports the General Manager in strategic and operational HR matters for a luxury hotel, focusing on recruitment, performance management, compliance, and employee engagement.

Studentische Aushilfe / Werkstudent im Technikbereich unterstützt die Technikabteilung bei Instandsetzungs- und Reparaturarbeiten sowie bei technischen Projekten. Schwerpunkt auf handwerkliche Tätigkeiten, Facility-Management-Aufgaben und Teamarbeit in einem Hotelumfeld.

Lead global technology strategy and transformation for a luxury hotel group. Modernize infrastructure and applications, integrate PMS/CRM/POS systems, enable data-driven personalization and AI, ensure cybersecurity, improve IT service delivery, and redesign the operating model while driving change across international properties.

The E-Commerce Manager oversees the hotel's digital presence, optimizing website content, managing promotional strategies, ensuring rate parity, and analyzing performance for improved revenue generation.

Responsible for maximizing hotel revenues through key account management, prospecting new clients, and achieving revenue goals. Conduct site inspections and assist in sales planning and budget preparation.

Manage leisure sales for assigned markets (primarily European tour operators), maximize revenue and market share, prospect new accounts, handle key accounts, conduct site inspections, attend trade shows and client events, support Director of Sales in planning, budgeting, contracting and CRM documentation (SFA, OPERA), and ensure adherence to SOPs and hotel policies.

Manage the hotel's website and digital presence to drive brand.com revenue and KPIs through SEO, web analytics, paid media, OTAs, email marketing, social media, and coordinated content. Implement campaigns, optimise conversion and traffic acquisition, maintain content and rate parity, report performance, and liaise with regional/corporate teams.

As an apprentice, you will provide excellent service to hotel guests, attend school for training, and support team efforts in a luxury hotel setting.

As an apprentice Koch EFZ, you will prepare and serve food, maintain cleanliness, and support kitchen operations while receiving training in a prestigious hotel.

The HR Supervisor oversees HR administration, including recruitment, onboarding, employee relations, compliance, payroll, and employee lifecycle management while ensuring adherence to local labor laws and company policies.

Lead and manage the Sales team to achieve revenue goals, formulate strategies, ensure proper reporting, and develop team performance while maintaining customer relations and market knowledge.

The Assistant Front Desk Manager oversees daily front desk operations, manages staff, resolves guest issues, and ensures high service standards.

Oversees hotel development in Greater China & Mongolia, generating leads, negotiating contracts, and coordinating with various departments for feasibility and project performance analysis.

Responsible for achieving hotel revenue targets through key account management, prospecting new clients, and conducting site inspections while adhering to corporate standards and executing sales actions in assigned markets.