Jobs at Kempinski Hotels S.A.

Supports the Director of Human Resources in delivering strategic and operational HR objectives for a luxury hotel. Advises leaders on organizational and people matters, leads recruitment and onboarding, strengthens employer branding and colleague engagement, manages communications and grievances, develops compensation and benefits structures, and ensures compliant implementation of corporate and local HR policies.

Develop and execute hotel pricing, inventory, distribution, forecasting, and upselling strategies to maximize revenue, profit, and market share. Analyze market and property performance, prepare budgets and forecasts, maintain PMS, RMS, CRS, GDS, and third-party distribution systems, manage rate integrity and oversell strategy, and conduct group displacement and account evaluations.

Drive luxury MICE and corporate sales for Augustine Hotel Prague by sourcing and securing conferences, incentives, and corporate events. Build relationships with event planners, agencies, corporate clients, and international PCOs; conduct property inspections; execute sales strategies; attend client meetings, tradeshows, and networking events; and achieve revenue targets for rooms, banquets, and event spaces.

Develops and implements the hotel’s media and marketing plan, campaigns, promotions, advertising, direct marketing, and brand communications. Coordinates agencies, suppliers, corporate marketing, and internal departments; manages marketing budget, campaign ROI, guest databases, digital content, photography, and brand compliance. Promotes hotel rooms, food and beverage, and events while monitoring competitors and market trends. Supports talent development, recruitment, performance evaluations, and administrative operations.

Leads hotel Cost Control and Income Audit teams, ensuring financial accuracy, asset protection, expense control, revenue reconciliation, inventory oversight, and compliance with USALI and tax requirements. Reviews PMS and POS transactions, investigates cost and revenue variances, supervises cash and settlement audits, prepares month-end reconciliations and reports, and supports forecasting, budgeting, and financial reviews with hotel department heads.

The Cost Controller manages hotel food, beverage, operating supply, and retail costs. Responsibilities include monitoring cost percentages, menu engineering, inventory counting and auditing, variance analysis, receiving checks, purchasing review, supplier price analysis, inventory system administration, and monthly financial reporting. The role partners with culinary, purchasing, and finance teams to reduce waste, prevent losses, improve profitability, and maintain accurate inventory and cost records.

Serves as the residence ambassador, welcoming and assisting residents and guests while delivering luxury service. Supports front desk and concierge operations, handles complaints, coordinates with departments and security, promotes residence facilities, maintains accurate information, monitors cleanliness and safety, follows emergency procedures, and substitutes for the Front Office Duty Manager when needed.

Safeguard the hotel’s financial integrity, administer accounting operations, ensure compliance with corporate and legal requirements, close monthly books accurately, prepare timely reports, manage tax reporting, and develop and train accounting staff.

Prepares kitchen equipment, ingredients, simple menu items, and food for service. Assists with food presentation, receiving and storing goods, and maintaining storage areas. Cleans kitchen equipment, handles waste and linen, follows hygiene standards, attends briefings, and participates in training.

Serves food and beverages to hotel guests while maintaining courteous, efficient service. Cleans and sanitizes dishes, pots, pans, kitchen equipment, work areas, and surrounding spaces. Operates dishwashing equipment, handles cleaning chemicals, separates garbage, monitors supplies, reduces waste, reports equipment problems, follows hygiene and safety policies, supports inventories, and completes other duties assigned by hotel management.

Manage and grow hotel revenue across UK and German markets through key account management, new-business prospecting, contract negotiations, rate optimization, and follow-up of tentative bookings. Achieve sales budgets and personal targets, monitor competitors, conduct site inspections, attend trade events, prepare forecasts, and support annual budgeting. The role requires luxury hospitality experience, regional market knowledge, strong sales performance, and proficiency with Opera and Microsoft Office.

Lead and manage all Rooms Division operations (Front Office, Housekeeping, Laundry, Guest Relations). Own P&L for Rooms, forecast and budget, optimize revenue, control labor costs, ensure quality and guest experience standards, run inspections, develop staff, and maintain safety and compliance.

Manage the hotel’s 24-hour room service and banquet operations, including a team of approximately 10 employees. Responsibilities include coordinating food and beverage delivery, supervising staff, recruiting and training employees, creating duty rosters, controlling orders and inventory, placing orders, closing daily accounts, collaborating with kitchen and front desk teams, and ensuring guest satisfaction, quality, hygiene, and operational standards.

Supervise spa therapists and daily operations, including staffing, scheduling, bookings, cleanliness, stock levels, guest satisfaction, audits, and service standards. Provide training, coaching, feedback, and mentoring while addressing guest concerns and supporting team performance. Maintain operating procedures, assist with spa menu updates, coordinate with reception, and ensure operational coverage and compliance with company standards.

Supervises hotel security staff and supports the Security Manager in protecting guests, employees, property, and information. Ensures 24-hour coverage, conducts security rounds and investigations, maintains access, key, material control, surveillance, and daily logs, and oversees contracted security providers. Participates in emergency response, staff scheduling, training, performance evaluations, and enforcement of hotel safety, fire, health, and security policies.

Prepare food items, maintain cleanliness of the workstation, follow recipes, restock items, and ensure compliance with safety standards.

Manage the hotel’s website, online distribution platforms, third-party listings, and digital media presence. Ensure accurate property content, analyze website performance, improve traffic acquisition and conversion rates, achieve online sales and revenue targets, maintain consistent brand representation across digital and social channels, and support regional and corporate digital strategies.

Takes guest food and beverage orders by telephone, accurately posts them in the POS system, coordinates with service and kitchen teams, provides courteous hotel-standard service, handles inquiries and complaints, promotes upselling, maintains outlet cleanliness and supplies, follows safety and hygiene policies, and supports inventory, opening, closing, training, and team leadership duties.

Support and deputize the Director of Sales - MICE to manage group and events sales: qualify leads and RFPs, prepare proposals/contracts, input and maintain data in Opera S&C, optimize meeting room utilization, conduct site inspections, hand over events to operations, follow up on bookings and contracts, cross-sell within the Kempinski/GHA network, monitor competition, and execute activities to meet group revenue targets.

The CRM Manager leads global customer relationship and lifecycle marketing initiatives, including CRM infrastructure, automated guest journeys, segmentation, personalization, loyalty campaigns, data governance, privacy compliance, content calendars, platform optimization, and campaign analytics. The role also manages data quality, reporting, budgeting support, quality assurance, and coordination with hotel teams, agencies, suppliers, and technical partners.