Jobs at Kempinski Hotels S.A.

IT trainee responsible for learning and supporting hotel technology operations, including AV equipment maintenance, database administration, hardware and software troubleshooting, backups, access security, inventory, LAN/WAN systems, user support, documentation, and technical assistance during hotel events. The role also supports IT procurement, system maintenance, reporting, fault resolution, and emergency recovery procedures under the supervision of trainers and the IT Manager.

Supports the Training Manager in planning, designing, delivering, and evaluating hotel training programs. Responsibilities include implementing corporate training standards, maintaining training reports, supporting departmental trainers, promoting brand immersion and company values, improving training processes, and completing annual training audits. The role also ensures compliance with hotel policies related to safety, hygiene, health, and employee conduct while preparing for future training leadership or operational responsibilities.

Leads hotel sales efforts by managing key accounts, prospecting corporate, group, and leisure clients, achieving revenue targets, negotiating contracts, and expanding market share. Supports the Director of Sales with strategy, budgeting, team leadership, forecasting, and revenue optimization. Represents the hotel at trade shows and client events, conducts site inspections, maintains sales databases, and participates in the Duty Manager rotation.

Manages assigned hotel accounts and geographic markets to maximize revenue, achieve sales targets, and grow market share. Responsibilities include prospecting, account management, site inspections, contracting, rate negotiations, trade show participation, sales planning, forecasting, budget support, sales activity documentation, database maintenance, and cross-selling other hotels.

Leads hotel sales and marketing strategy to achieve revenue targets across corporate, group, travel trade, national, and international accounts. Oversees sales planning, pricing, promotions, budgets, account development, reservations follow-up, customer databases, trade shows, competitor analysis, and team recruitment, onboarding, coaching, and performance. Coordinates with hotel departments, global sales offices, and customers to maximize room-night productivity, guest satisfaction, and commercial performance.

Manage global digital projects across revenue management, marketing, IT, and hotel operations while tracking timelines, dependencies, and deliverables. Produce executive-ready performance reporting, dashboards, and actionable insights using digital KPIs. Maintain data integrity across analytics and tracking platforms, resolve discrepancies with technical teams, and support strategic decisions through ad hoc analysis and stakeholder communication.

Manage assigned hotel accounts, maximize revenue, achieve sales targets, prospect new clients, conduct site inspections, negotiate contracts and rates, follow up on bookings, monitor competitors, attend trade events, support sales planning and budgeting, maintain the OPERA contact database, and cross-sell other Kempinski properties while following company policies.

Supports hotel marketing operations, including administrative coordination, vendor billing, promotional campaigns, content creation, social media, direct marketing, media planning, hotel listings, and brand compliance. Maintains guest databases, marketing materials, image systems, budgets, and third-party website content. Coordinates with sales, public relations, food and beverage teams, agencies, and suppliers while conducting competitor benchmarking and supporting marketing events and activities.

Manages assigned hotel accounts and prospects new clients to maximize revenue and market share. Responsibilities include account management, sales contracting, rate negotiations, client follow-up, site inspections, trade shows, sales action execution, forecasting, budget support, CRM documentation, cross-selling, and duty manager participation.

Manages leisure, corporate, group, travel trade, and agency accounts to achieve hotel revenue targets. Responsibilities include prospecting, sales calls, site inspections, contract negotiation, account follow-up, promotional activities, reservation support, customer database maintenance, cross-selling, and weekly sales reporting. The role also supports sales action plans, trade fairs, fam trips, client entertainment, and collaboration with hotel leadership in a multinational hospitality environment.

Leads human resources strategy and operations for a luxury hotel, partnering with senior leadership on workforce planning, recruitment, engagement, performance, compensation, compliance, payroll, talent development, succession planning, and organizational culture. Oversees the HR team and staff accommodation functions while ensuring adherence to local labor and immigration laws, corporate standards, and business objectives.

Manage luxury hotel e-commerce strategy to increase direct digital bookings, improve website and booking-engine conversion, optimize paid search, SEO, metasearch, email, OTA listings, and distribution. Partner with Revenue Management on ad spend, yield tactics, rate parity, promotions, and channel performance. Track ROAS, acquisition costs, traffic, and direct-versus-OTA share using analytics and revenue systems, then present recommendations to commercial teams.

Manages core human resources activities, including recruitment, onboarding, employee records, benefits, attendance, performance support, training coordination, payroll assistance, employee relations, HR policy guidance, and workplace safety compliance. The role advises supervisors and staff, supports employment law compliance, conducts interviews and exit interviews, coordinates benefits and compensation programs, and maintains confidentiality while promoting a professional workplace.

Supervise daily accounts payable operations for a luxury hotel, including invoice matching, payment runs, vendor reconciliations, tax compliance, month-end closing, audit documentation, petty cash, and expense reviews. Lead AP staff, coordinate with procurement and operating departments, manage vendor inquiries, ensure adherence to corporate controls and Qatar regulations, and improve digital workflow efficiency.

The CRM Manager leads global customer relationship and lifecycle marketing initiatives, including CRM infrastructure, automated guest journeys, segmentation, personalization, loyalty campaigns, data governance, privacy compliance, content calendars, platform optimization, and campaign analytics. The role also manages data quality, reporting, budgeting support, quality assurance, and coordination with hotel teams, agencies, suppliers, and technical partners.

Leads the hotel sales department, manages team performance and revenue targets, develops sales strategies, oversees account management and prospecting, prepares budgets and reports, monitors receivables, conducts site inspections, manages client contracting and rate negotiations, and represents the hotel at fairs and road shows. The role also ensures timely inquiry responses, supports revenue meetings, and maintains knowledge of market trends, competitors, and hotel services.

Manages the hotel’s website, online platforms, digital media campaigns, and overall digital presence. Responsibilities include ensuring accurate property content across digital and third-party channels, analyzing website performance and KPIs, achieving online sales and revenue targets, improving traffic acquisition and conversion rates, maintaining consistent brand messaging, and supporting regional and corporate digital strategies.

Manage corporate hotel accounts and prospect new clients to maximize revenue, achieve sales goals, increase market share, and secure group business. Responsibilities include sales calls, site inspections, client entertainment, lead generation, account development, booking conversion, market analysis, trade shows, sales blitzes, and monitoring territory activities.

Manage and grow hotel revenue across UK and German markets through key account management, new-business prospecting, contract negotiations, rate optimization, and follow-up of tentative bookings. Achieve sales budgets and personal targets, monitor competitors, conduct site inspections, attend trade events, prepare forecasts, and support annual budgeting. The role requires luxury hospitality experience, regional market knowledge, strong sales performance, and proficiency with Opera and Microsoft Office.

Support and deputize the Director of Sales - MICE to manage group and events sales: qualify leads and RFPs, prepare proposals/contracts, input and maintain data in Opera S&C, optimize meeting room utilization, conduct site inspections, hand over events to operations, follow up on bookings and contracts, cross-sell within the Kempinski/GHA network, monitor competition, and execute activities to meet group revenue targets.