The Role
IT trainee responsible for learning and supporting hotel technology operations, including AV equipment maintenance, database administration, hardware and software troubleshooting, backups, access security, inventory, LAN/WAN systems, user support, documentation, and technical assistance during hotel events. The role also supports IT procurement, system maintenance, reporting, fault resolution, and emergency recovery procedures under the supervision of trainers and the IT Manager.
Summary Generated by Built In
Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
- Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
- Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
- Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
- Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
- Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
- Assist in the purchase of all AV equipment
- Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.
- Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
- Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
- Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.
- Manages and maintains Database Management Systems
- Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly
- Prepare crystal reports
- Solve technical and operational challenges in the scope of IT reported by users.
- To support computers in hardware and software malfunction in coordination with all the departments.
- To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
- Maintain complete record of the systems related inventory.
- Coordinate the timely repair of the faulty computer systems and equipment.
- Establish and maintain procedures of the backup and restoration of all data and programs in the system.
- Coordinate the data and emergency procedures in the event of system failure.
- Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.
- Keep all systems and software up to the current release.
- Advise hotel management on the existing and future systems being developed/implemented.
- Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.
- Set up and maintain the office automation systems in the hotel.
- Support Systems, local area network, and wide system office.
- Handle all administrative in the information system office.
- Assist the users on the use of the information systems in the hotel.
- Prepare and maintain documentation n all hotel software applications.
- Maintain and inventory listing of all computer hardware in the hotel.
- Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
- Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
- Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
- Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
- Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
- Assist in the purchase of all AV equipment
- Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.
- Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
- Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
- Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.
- Manages and maintains Database Management Systems
- Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly
- Prepare crystal reports
- Solve technical and operational challenges in the scope of IT reported by users.
- To support computers in hardware and software malfunction in coordination with all the departments.
- To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
- Maintain complete record of the systems related inventory.
- Coordinate the timely repair of the faulty computer systems and equipment.
- Establish and maintain procedures of the backup and restoration of all data and programs in the system.
- Coordinate the data and emergency procedures in the event of system failure.
- Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.
- Keep all systems and software up to the current release.
- Advise hotel management on the existing and future systems being developed/implemented.
- Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.
- Set up and maintain the office automation systems in the hotel.
- Support Systems, local area network, and wide system office.
- Handle all administrative in the information system office.
- Assist the users on the use of the information systems in the hotel.
- Prepare and maintain documentation n all hotel software applications.
- Maintain and inventory listing of all computer hardware in the hotel.
Skills, Knowledge and Expertise
- Degree/ Diploma in IT from a recognized learning institution
- No work experience is required
- Less than one year since completion (2025/2026)
- Kenyan Citizen
- Completed coursework (even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude.
- No work experience is required
- Less than one year since completion (2025/2026)
- Kenyan Citizen
- Completed coursework (even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Degree or diploma in Information Technology from a recognized learning institution
- No prior work experience required
- Completed coursework, even if not graduated
- Completed studies less than one year ago, during 2025 or 2026
- Kenyan citizenship
- Ability to work and communicate in a multinational environment
- Excellent grooming and professional and personal etiquette
- Good communication skills
- Outgoing personality and positive learning attitude
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
