The Role
Manage global digital projects across revenue management, marketing, IT, and hotel operations while tracking timelines, dependencies, and deliverables. Produce executive-ready performance reporting, dashboards, and actionable insights using digital KPIs. Maintain data integrity across analytics and tracking platforms, resolve discrepancies with technical teams, and support strategic decisions through ad hoc analysis and stakeholder communication.
Summary Generated by Built In
At Kempinski, we don't just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences.
We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team.
If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. Come, be a part of our story.
This role is the analytical backbone and operational facilitator of the digital team. As Project Manager & Data Analyst, you translate complex digital performance data into clear, actionable insights that drive strategic decisions across the organization. You are the connective tissue between digital initiatives and commercial outcomes: coordinating cross-functional projects, producing executive-ready reporting, and ensuring data tells the story that moves the business forward.
This role is the analytical backbone and operational facilitator of the digital team. As Project Manager & Data Analyst, you translate complex digital performance data into clear, actionable insights that drive strategic decisions across the organization. You are the connective tissue between digital initiatives and commercial outcomes: coordinating cross-functional projects, producing executive-ready reporting, and ensuring data tells the story that moves the business forward.
Key Responsibilities
- Digital Excellence & Strategic Planning: In alignment with digital leadership, create and monitor global digital timelines and facilitate project completion as per deadlines and goals. Enhance visibility on quarterly and yearly goals within the department and to external stakeholders.
- Cross-Functional Projects: Manage and coordinate digital projects across Revenue Management, Marketing, IT, and hotel operations – ensuring timelines, deliverables, and dependencies are tracked,
communicated, and delivered on schedule. - Stakeholder Communication & Alignment: Act as the communication hub for digital initiatives, ensuring regional teams and commercial departments are informed and aligned.
- Digital Performance: Design and deliver regular performance updates for the Global Digital & Ecommerce teams, and commercial stakeholders (Revenue Management, Marketing). Translate data into concise insights and clear recommendations that inform strategic and tactical decisions.
- Analytics & Visualization: Own the creation and maintenance of dashboards and reporting tools that provide real-time visibility into key digital KPIs (LookerStudio, Datorama/Salesforce). Continuously improve reporting cadence, templates, and workflows to increase reporting efficiency and relevance.
- Data Integrity & Quality Assurance: Ensure accuracy and consistency of data across analytics platforms, tracking setups, and reporting outputs. Flag discrepancies and work with technical teams to resolve tracking
or attribution issues. - Ad Hoc Business Support: Respond to urgent data requests and business questions with speed and precision.
Skills, Knowledge and Expertise
- Experience: Minimum 4+ years in Digital, Project Management, BI or Analytics, preferably in luxury hospitality
- Technical Proficiency:Advanced proficiency in analytics and reporting tools including Google Analytics (GA4), Excel/Google Sheets, and data visualization platforms (Looker Studio, Tableau, Power BI, or similar).
- Proven project management experience with strong organisational skills, attention to detail, and the ability to manage multiple work streams simultaneously. Commercial acumen and business mindset.
- Understanding of digital & e-commerce KPIs across all channels (paid, SEO, web/app)
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Minimum 4 years of experience in Digital, Project Management, BI, or Analytics
- Advanced proficiency with Google Analytics 4, Excel or Google Sheets, and data visualization platforms such as Looker Studio, Tableau, or Power BI
- Proven project management experience
- Strong organizational skills and attention to detail
- Ability to manage multiple workstreams simultaneously
- Commercial acumen and business mindset
- Understanding of digital and e-commerce KPIs across paid, SEO, web, and app channels
- Experience in luxury hospitality
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
