The Role
Manages assigned hotel accounts and prospects new clients to maximize revenue and market share. Responsibilities include account management, sales contracting, rate negotiations, client follow-up, site inspections, trade shows, sales action execution, forecasting, budget support, CRM documentation, cross-selling, and duty manager participation.
Summary Generated by Built In
Responsible for achieving hotel targets by optimising revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.
Key Responsibilities
- Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
- Responsible for prospecting new accounts.
- Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.
- Conduct site inspections.
- Adhere to the Corporate SOP’s.
- Follow up of tentative bookings in the assigned markets.
- Detailed knowledge of competitor set.
- Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
- Responsible for timely contracting from the client base as assigned.
- SMART contracting to ensure optimum yielding during annual rate negotiations.
- Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
- Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
- Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
- Execute sales actions within set cost budget structure.
- Document all sales actions in SFA (S&C).
- Update OPERA contact database at all times.
- Cross sell other Kempinski Hotels.
- Understand, and follow the Company Sales Vision.
- Participation in Duty Manager rota.
Skills, Knowledge & Expertise
- Bachelor’s degree in Business Administration, Marketing, or related field
- Minimum of 3 years of experience in similar role preferably in a preferably in a 4/5 star hotel.
- Excellent communication, problem-solving, and organizational skills
- Able to work independently and as part of a team.
- Strong understanding of sales and marketing principles and best practices
- Knowledge of customer relationship management (CRM) software and other relevant sales technologies (Micros Fidelio Opera and Sales & Catering )
- Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
- Strong negotiation and selling skills
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 3 years of experience in a similar role
- Experience in a four- or five-star hotel environment
- Excellent communication, problem-solving, and organizational skills
- Ability to work independently and as part of a team
- Strong understanding of sales and marketing principles and best practices
- Knowledge of CRM software and sales technologies, including Micros Fidelio OPERA and Sales & Catering
- Strong computer skills, including Microsoft Office, Excel, PowerPoint, and Word
- Strong negotiation and selling skills
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
