Jobs at Carenet Health

Execute and optimize integrated demand generation campaigns across email, digital, content, webinars, events, and nurture channels. Build and maintain HubSpot assets, workflows, segmentation, automation, dashboards, and reporting. Maintain lead routing, lifecycle stages, attribution, data standards, and database health. Analyze campaign and funnel performance, provide actionable recommendations, and coordinate cross-functional launches with marketing, sales, revenue operations, and agency partners.

Executes and optimizes integrated demand generation campaigns across email, digital, content, webinars, events, and nurture channels. Manages HubSpot automation, landing pages, workflows, segmentation, reporting, lead routing, attribution, and database health. Coordinates campaign delivery with internal teams and agencies, analyzes funnel and pipeline performance, and recommends improvements to increase lead conversion and revenue contribution.

Audits non-clinical transactions against defined criteria, documents quality findings, identifies trends and performance gaps, prepares audit materials, and supports continuous improvement through reporting and feedback. The role requires accurate, productive work, strong communication, confidentiality, attention to detail, and the ability to manage multiple priorities independently and collaboratively in a fast-paced environment.

Owns commercial enablement for client-facing teams by translating brand positioning, solution messaging, and campaigns into seller-ready tools, training, talk tracks, playbooks, and communications. Manages the enterprise enablement system, including knowledge and asset management, learning curricula, certification, adoption, and content governance. Provides tailored support for revenue opportunities and improves seller readiness, message consistency, and content usage across teams.

Leads enterprise sales growth with national and regional health plans, owning new-logo acquisition and expansion. Builds executive relationships, develops territory and account strategies, leads complex RFP-driven multi-year pursuits, and collaborates with marketing, SDRs, sales engineering, and deal desk teams. Maintains pipeline and forecast accuracy in Salesforce and HubSpot while pursuing large healthcare services opportunities across member engagement, contact center, care management, quality outreach, and digital engagement.

Leads enterprise sales growth across health systems, hospitals, physician groups, specialty practices, and other provider organizations. Responsibilities include territory planning, new-logo acquisition, account expansion, executive relationship development, complex RFP sales, pipeline generation, forecasting, and quota attainment. Sells patient access, scheduling, nurse triage, digital health, contact center, and related healthcare engagement solutions while partnering with SDR, Marketing, Sales Engineering, Deal Desk, and executive teams.

Executes Carenet’s healthcare content strategy across blogs, thought leadership, guides, case studies, webinars, email, video, audio, websites, and sales enablement. Manages editorial workflows, stakeholder reviews, publishing schedules, content repurposing, SEO/AEO/GEO optimization, and performance analysis. Develops narratives through subject-matter-expert interviews and uses AI tools to improve content production and publishing efficiency while maintaining brand quality.

The Content Marketing Manager executes editorial strategy across blogs, thought leadership, guides, case studies, webinars, email, video, audio, websites, and sales enablement. Responsibilities include writing, editing, interviewing subject matter experts, managing content workflows and publishing schedules, coordinating stakeholders, analyzing performance metrics, applying SEO/AEO/GEO practices, repurposing content, and using AI tools to improve content production while maintaining quality and brand alignment.

Lead end-to-end implementation and transition projects for U.S. healthcare clients in a BPO environment. Responsibilities include defining scope and timelines, managing cross-functional operational and technology workstreams, coordinating stakeholders, maintaining project governance and risk documentation, ensuring HIPAA and PHI compliance, overseeing training and knowledge transfer, validating operational readiness, and driving successful go-live delivery within scope, budget, schedule, and quality standards.

Provides financial analysis, budgeting, forecasting, variance analysis, vendor expense monitoring, executive reporting, and operational insights for Technology leadership. Builds advanced Excel models, dashboards, and presentations; investigates discrepancies; supports technology spending and renewals; and implements AI-enabled automation and scalable reporting processes. Collaborates with Finance, Accounting, Procurement, and Technology teams while tracking priorities, identifying risks, and recommending efficiency and cost-optimization opportunities.

Manages contract lifecycle activities, including drafting support, review, execution, renewals, amendments, Statements of Work, recordkeeping, compliance, and stakeholder coordination. Maintains contract data in CLM systems, supports reporting and documentation, responds to inquiries, and improves contracting workflows, templates, controls, and procedures while collaborating with Legal, Finance, Operations, Sales, and other teams.

Coordinates workforce scheduling, attendance, payroll data, time-off and schedule requests for 650–1,000 specialists across multiple clients. Reviews timesheets and pay discrepancies, maintains workforce documentation, monitors KPI thresholds, recommends staffing adjustments, and escalates outages or production-impacting issues. Collaborates with Workforce Planning, Operations, RTA, Client Services, payroll, and support teams to ensure workforce processes operate effectively.

Supports the recruiting cycle through candidate scheduling, recruitment administration, communication, sourcing, candidate-flow management, and onboarding assistance. This is an onsite night-shift position in Makati, Philippines, and requires Filipino citizenship.

Leads and evolves the HR Business Partner function, aligning workforce and talent strategies with business priorities. Responsibilities include organizational design, workforce planning, leadership development, succession planning, transformation, restructuring, change management, and organizational effectiveness. The role partners with senior leaders, develops HRBPs, uses workforce insights to guide decisions, and champions accountability, engagement, and employee experience.

Conduct outbound calls to patients, health plan members, and customers to explain healthcare programs, address concerns, schedule or reschedule assessments, and encourage engagement. The role requires empathy, strong communication, customer-service skills, computer proficiency, accurate data entry, schedule adherence, and a sales-oriented approach to converting opportunities while meeting productivity goals.

Make outbound calls to health plan members and customers, explain healthcare programs and benefits, address concerns, schedule or reschedule care assessments, and provide empathetic customer support. The role requires meeting productivity goals, resolving issues, educating members, and encouraging engagement with in-home or virtual healthcare evaluations.

Processes accounts receivable, posts incoming payments, supports collections, verifies invoices and other source documents, maintains ledgers and journals, prepares reports, performs reconciliations, and responds to customer inquiries. The role also supports bookkeeping, accounting projects, data entry, and general finance duties while maintaining confidentiality and meeting deadlines.

Administers and improves enterprise infrastructure across on-premises and cloud environments. Supports Windows Server, identity services, virtualization, networking, VPNs, firewalls, hybrid connectivity, backup, disaster recovery, and security controls. Troubleshoots complex incidents, monitors system performance, implements infrastructure changes, maintains documentation, supports compliance, and participates in on-call operations and modernization initiatives.

Leads the architecture, administration, optimization, and support of Genesys Cloud CX contact center platforms. Designs IVR call flows, SIP trunks, SBCs, telephony routing, outbound campaigns, AWS S3 recording integrations, and cloud infrastructure. Provides Tier 3 incident support, troubleshooting, capacity planning, client implementation leadership, documentation, stakeholder collaboration, mentorship, and continuous improvement. Ensures platform reliability, security, scalability, compliance, and high-quality healthcare contact center operations.

Supports internal and external production implementations by monitoring, troubleshooting, and maintaining production applications. The role resolves issues, enables secure electronic file delivery, provides technology support, and collaborates with infrastructure, development, telephony, client service teams, and vendors to maintain operational stability, security compliance, and continuous improvement. This is an onsite night-shift position in Makati.