WORK SET UP: On-site in Port of Spain
SCHEDULE: M-F, 9AM - 6PM
Position Summary
The Process Compliance Specialist is responsible for supporting the Quality Assurance team by auditing non-clinical interactions to assess adherence to defined processes and customer service expectations. This role contributes to operational excellence by organizing quality documentation, preparing audit materials, and assisting in the identification of performance gaps through structured review and reporting.
Working both independently and collaboratively, the Process Compliance Specialist helps ensure that interactions meet internal and client-specific quality benchmarks. The role also supports continuous improvement efforts by developing data-driven insights and facilitating feedback loops between operational teams and quality leadership.
This position offers exposure to audit principles and quality frameworks, serving as a developmental pathway into more advanced roles in Quality Assurance.
Responsibilities and Duties
Qualifications
Skills Required
- High School Diploma with a minimum of 5 CXC passes
- At least 1 year of call center and/or quality assurance experience
- Experience with word processing, spreadsheets, email, database, and Internet software
- Experience with Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
- Strong understanding of the company’s business, core values, and goals
- Excellent communication and interpersonal skills, including communication with cross-cultural employees and clients
- Ability to work effectively across departments, functions, and environments
- Responsible and self-directed work style
- High customer service orientation
- High level of integrity, honesty, and judgment
- Ability to maintain strict confidentiality of customer data
- Ability to balance several tasks simultaneously
- Strong attention to detail and willingness to follow procedures
- Strong verbal and written communication skills
What We Do
Carenet Health is committed to delivering the business of healthcare through leading-edge technology, unmatched perspective and insights, and operational excellence to help providers, payers and health service organizations better meet consumer healthcare needs. For more than 25 years, we have delivered bespoke solutions to help healthcare companies around the globe solve complex business challenges faster while delivering world-class engagement outcomes for consumers. Our trusted relationships with 500+ premier health plans, providers and health services companies fuel strategies that advance growth, optimize costs and power consumerism on behalf of our clients. Today, one in three Americans have access to Carenet team members and solutions
