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The Solutions Delivery Manager leads the Customer Implementation Service Team, managing Solutions Architects and Technical Specialists to deliver strategic solutions and integrate SambaSafety's software effectively into customer environments. This role involves team leadership, building relationships with stakeholders, overseeing solution designs, and ensuring alignment with business goals while mentoring the team.
The Insurance Services Director is responsible for executing the Customer Success strategy with the Insurance Services team, managing customer relationships, and leading a team of Customer Success Managers. This role focuses on ensuring a successful customer journey, mapping the customer journey, and implementing strategies for customer retention and growth.
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