Consumer Tech Articles

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Jeff Link Jeff Link
Updated on April 20, 2024

UX Design Lessons From the Starbucks App

Everyone but me seemed to be using the Starbucks app. I set out to investigate what’s up with that.

Jeff Link Jeff Link
Updated on April 20, 2024

AR-Based Social Media App, FlickPlay, Is About Where You Are — Not Who

Through geo-based discovery, FlickPlay helps its users go see the world around them.

Jeff Link Jeff Link
Updated on April 20, 2024

Why Waymo Is Pouring Money Into Its Driverless Car UX Design

Years in the making, its autonomous ride service is going live.

Jeff Link Jeff Link
Updated on April 20, 2024

Dating During COVID: How Dating Apps Evolved in the Age of Social Distancing

Are users still looking for romance and long-term commitment? Maybe. But many just want an escape.

Jeff Link Jeff Link
Updated on April 20, 2024

Can an Audio-Only App Make Dating Less Swipey?

Audio meetups are all the rage. But can they really fix the gripes with mainstream dating apps?

Tiffani Bova Tiffani Bova
Updated on April 20, 2024

Inside the Customer Experience Dilemma

In the race to provide the best customer experience, employees have been left behind creating a customer disconnect. Here’s why you can’t have happy customers without happy employees.

Image: Shutterstock / Built In
Emily Lynn Paulson Emily Lynn Paulson
Updated on April 19, 2024

How Tech Can Help Moms Overcome Alcohol Issues

Weekly video meetings and a secure site create a safe space for exploring sobriety.

Image: Shutterstock / Built In
Tammy Xu Tammy Xu
Updated on April 19, 2024

How Tech Companies Are Making a Positive Impact During COVID-19

From combating misinformation to offering free services, tech companies are looking for ways to do their part.

David Ryan Polgar David Ryan Polgar
Updated on April 19, 2024

Social Media Isn’t a Platform. So What Is It?

The conception of social media companies as platforms allows them to skirt responsibility. To change that, we need to change how we talk about them.

Ellen Glover Ellen Glover
Updated on April 19, 2024

‘TikTok Made Me Buy It’ Is Only the Beginning

Social commerce is booming in the U.S., but it’s still years behind international markets.

Image: Shutterstock / Built in