Top Senior Level Account Manager (AM) Jobs in Wilmington, NC

The Director of Customer Success and Account Management will enhance customer relationships, minimize attrition, and maximize growth potential. This role involves accurate forecasting, proactive engagement with customers and internal teams, and driving customer satisfaction through effective contract management and collaboration across departments.

As a Strategic Account Manager, you will focus on retaining and expanding enterprise revenue by managing customer relationships, reducing churn risk, promoting product adoption, and ensuring customer satisfaction. You'll collaborate with various departments and use metrics to optimize the customer lifecycle, making sure clients maximize their investment in TCP's workforce management solutions.

The Manager, Account Development will drive market awareness and lead generation for the Business Development Team through direct client engagement. Responsibilities include reviewing processes, establishing outreach strategies, identifying potential clients, and collaborating with leadership for performance improvements. The role involves mentoring new team members, reporting sales activities, and leveraging various tools to enhance outreach efforts.