Top Senior Operations Manager Jobs in San Antonio, TX

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Own the GTM systems infrastructure and enablement operations, including Salesforce architecture, integrations, tool implementation, vendor relationships, support queues, onboarding, knowledge bases, and lead-to-cash process documentation. Resolve operational bottlenecks through process redesign, automation, and tooling changes while partnering with IT, Engineering, RevOps, and leadership on technical requirements and systems roadmaps.

Manages remote Central Operations quality support teams, ensuring queue turnaround times, backlog targets, training execution, performance accountability, and operational excellence. Oversees onboarding, coaching, escalated issue resolution, process documentation, root-cause analysis, continuous improvement, and cross-functional collaboration. Supports employee development and succession planning while maintaining compliance with HIPAA, applicable regulations, and labor policies.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

Lead and manage one or more fraud operations teams (vendors or inter-affiliates) to minimize fraud losses. Oversee portfolio decisions using risk/reward and customer-centric approaches, implement detection strategies, monitor operational objectives, manage budgets and resources, participate in change management, ensure compliance with laws and policies, and escalate control issues while supervising team performance.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.

Manage Customer Success operations, Salesforce and business-system administration, integrations, reporting, and process improvement. Support AI and automation use cases from discovery through deployment, monitoring, documentation, training, and continuous improvement. Maintain data quality, privacy, security, and responsible-use controls while coordinating cross-functional projects and stakeholders. The role requires hands-on Salesforce expertise, systems troubleshooting, analytics, and experience delivering practical AI or automation solutions in a technology-driven environment.

Oversee litigation operations across multiple states by supervising and developing Team Leads, implementing standardized SOPs, monitoring case workflows and deadlines, coordinating cross-state initiatives, delivering training, and analyzing Filevine and BigQuery performance data. The role ensures consistent litigation execution, balanced caseloads, compliance with court procedures and statutes of limitations, timely phase progression, and accountability across distributed litigation teams.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Manages global central operations by supporting partner leadership, ensuring SLA and quality performance, aligning workflows with SOPs, overseeing change initiatives, resolving escalations, and driving process improvement, automation, and digital transformation. The role coordinates with internal and global stakeholders on workforce planning, reporting, access management, operational targets, compliance, and transition milestones while supporting continuous operational excellence.

Lead the launch and ongoing delivery of enterprise payer enrollment accounts. Build teams, workflows, reporting, metrics, and client operating rhythms; manage SLA performance, quality, escalations, offshore and vendor teams, client relationships, and account economics. Partner with Product and Engineering to automate processes, improve productivity, reduce costs, and scale successful operating models across additional enterprise clients.

Own marketing and revenue operations systems, including Marketo programs, segmentation, scoring, QA, lead routing, enrichment, lifecycle models, deduplication, and Salesforce administration. Partner with Marketing, Sales, and BDR teams to improve data quality, pipeline velocity, reporting, and operational efficiency. Build scalable workflows and automation, prioritize cross-functional requests, and convert recurring issues into durable processes.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Owns the operational integrity of Lloyds business across placement and servicing. Responsibilities include reviewing operational readiness, coordinating contract and transaction setup, managing reconciliations and exceptions, ensuring accurate premium, claims, bordereaux, and market processing, creating controls and training, and advising on workflows, data requirements, products, and systems changes.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.

Fractional Revenue Operations Manager responsible for daily sales operations and a major GTM systems transformation. The role includes migrating Zoho CRM to Odoo, building AWS Partner Central ACE and CPPO integrations, automating lead routing and renewal workflows, supporting cloud marketplace sales, and developing executive revenue dashboards. The engagement is capped at 15 hours weekly and requires independent execution, CRM migration expertise, REST API and webhook knowledge, and B2B SaaS RevOps experience.

Own revenue operations for the Fund Administration business, including Salesforce health, renewals, forecasting, pipeline reporting, dashboards, process governance, automation, and cross-functional operating cadences. Partner with Fund Administration, Sales, Customer Success, Marketing, and Finance to improve revenue processes, pricing, compensation, territories, quotas, and data integrity. Use AI and revenue technology to streamline workflows, improve reporting, and support scalable growth.

Owns GTM enablement within Revenue Operations, including onboarding, training, certification, continuous learning, content management, coaching support, and LMS administration. Translates product, pricing, process, and market changes into actionable seller resources. Builds reporting connecting enablement activity to GTM performance, supports revenue process improvements, and uses AI to accelerate content creation, insights, and workflows.

Leads revenue operations across the GTM funnel by building Salesforce and AI-powered dashboards, KPI frameworks, forecasting processes, and reporting workflows. Partners with GTM leadership, Finance, Systems, Enablement, and developers to improve data quality, translate business needs into technical requirements, manage processes, support adoption, and deliver executive-ready insights. Oversees reporting across Salesforce, Gong, Salesloft, Highspot, and related platforms.

Owns and continuously improves the R&D operating system across Product and Engineering. Responsibilities include designing governance frameworks, operating models, metrics, dashboards, reporting, tooling strategies, and organizational processes. The role drives operational excellence, process adoption, executive visibility, data quality, AI-enabled workflow improvements, cross-functional alignment, and resolution of operational risks and dependencies.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.