Top Senior Customer Success Jobs in San Antonio, TX

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Manage and grow enterprise customer relationships by driving ecommerce product adoption, onboarding, training, KPI performance, renewals, and strategic success plans. Provide data-driven content and retail media recommendations across platforms such as Amazon, Walmart, Target, and Chewy. Coordinate customer support with technical teams, communicate with senior executives, represent customer needs internally, and help shape product development. This remote role requires 15–25% travel to client locations.

Manage and develop a team of Customer Success Managers, improve retention and expansion, analyze customer health data, mitigate churn, optimize workflows, and present performance insights to leadership. The role oversees resource allocation, capacity planning, playbooks, training, renewals, upsells, and cross-functional customer success initiatives for high-value accounts.

Manage enterprise SaaS customer relationships throughout the lifecycle, driving product adoption, business value, renewals, and expansion. Conduct strategic business reviews, coordinate with cross-functional teams, gather and advocate for customer feedback, and serve as a product expert. The role also involves optimizing Customer Success processes, managing milestones, and maintaining revenue retention or expansion targets.

Manage a portfolio of strategic global SaaS clients, serving as a trusted advisor to drive product adoption, measurable outcomes, renewals, and account growth. Develop customer success plans, conduct executive business reviews, monitor account health, mitigate churn, and identify expansion opportunities. Collaborate cross-functionally to influence product improvements, support change management, and optimize onboarding through renewal. Requires strong boutique fitness industry knowledge, executive communication skills, CRM proficiency, and experience managing enterprise accounts.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI products. Drive measurable business outcomes, retention, expansion, executive engagement, ROI, and customer advocacy. Identify needs, coordinate solutions, track success metrics, lead business reviews, develop engagement plans, create sales proposals, and collaborate with sales and technical teams to deliver long-term customer value.

Leads DISCO’s Customer Success and Enablement organizations, setting strategy, operating standards, account-planning frameworks, adoption programs, client training, and performance metrics. Manages CS leaders and broader CSM teams while partnering with Sales, Product, Marketing, Finance, and Professional Services. Owns CS technology and AI strategy, client advisory initiatives, and consumption-growth programs. Builds accountable performance cultures and ensures customers realize value from DISCO’s legal technology products.

Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.

Manage multiple federal government customer accounts, ensuring successful onboarding, delivery alignment, risk mitigation, stakeholder communication, team health, customer outcomes, and account growth. Coordinate with product, design, engineering, recruiting, and leadership teams; establish metrics, agile practices, invoicing processes, and remediation plans. Build repeatable customer success practices, support contract transitions, resolve escalations, and develop expansion opportunities while maintaining client satisfaction.

Manages a scaled portfolio of cybersecurity customers, driving onboarding, adoption, engagement, renewals, and expansion. Monitors customer health signals, identifies risks, executes intervention plans, and translates technical findings into business priorities. Builds scalable customer success programs, delivers digital education and outreach, maintains customer records, and partners cross-functionally to resolve issues and communicate feedback. The role requires strong communication, organization, customer relationship skills, and the ability to learn cybersecurity concepts.

Manages strategic SaaS client relationships to drive adoption, renewals, retention, satisfaction, and value realization. Leads onboarding, account configuration, business reviews, executive engagement, health monitoring, and escalations. Partners with product, engineering, implementation, and internal teams to translate client feedback into product requirements and improvement initiatives. Uses CRM tools to track engagement and communicates strategic insights across the organization.

Manage strategic enterprise customers, serving as a trusted advisor to drive adoption, retention, renewals, expansion, executive alignment, and measurable business value. Develop success plans and business reviews, identify renewal risks, coordinate cross-functional resolutions, communicate product capabilities, and relay customer feedback internally. The role requires strong relationship management, consultative problem-solving, executive communication, analytical skills, and willingness to travel up to 25%.

Manage a portfolio of enterprise clients, driving retention, upsell, renewals, NPS, utilization, and ROI. Develop client strategies, conduct business reviews, manage escalations and onboarding, and serve as a trusted executive advisor. Collaborate cross-functionally on engagement, marketing, implementation, and contractual commitments. Mentor customer success colleagues and maintain accurate CRM documentation.

Leads Mosaic’s Customer Success function, managing eight team members across customer success and renewals. Owns portfolio retention, revenue growth, account segmentation, engagement standards, client health, references, renewal readiness, and executive reporting. Partners with Sales, delivery, operations, and UKG stakeholders on account growth and customer outcomes. Requires deep experience in customer success or account management, team leadership, HCM/payroll technology, enterprise software, and portfolio-level retention or revenue ownership.

Owns high-touch relationships for Tier 1 and Tier 2 enterprise accounts, managing account plans, executive engagement, customer health, satisfaction, escalations, references, and expansion identification. The role serves as an HCM, Payroll, and Workforce Management subject-matter expert, partners with Sales and Delivery teams, and drives retention, customer advocacy, and account growth without direct commercial or negotiation authority.

Own strategic customer relationships by leading onboarding, implementation, adoption, account health, workflow optimization, AI enablement, and expansion efforts. Translate customer requirements into scalable ClickUp workflows, templates, integrations, automations, and AI agents. Monitor usage and business outcomes, conduct workflow discovery, provide training and change management, and collaborate with Sales, Product, Engineering, and Support to drive renewals, growth, and measurable customer value.

Manage property insurance client relationships from onboarding through renewal, drive product adoption, connect usage to measurable outcomes, monitor client health, and identify expansion opportunities. Build relationships with underwriters, analysts, and product stakeholders while coordinating cross-functional support and conveying client feedback internally. The role requires strong communication, analytical, organizational, and client management skills, plus the ability to learn insurance workflows, analytics, and AI-driven products.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Own strategic enterprise customer accounts, creating success plans, driving platform adoption and measurable value, managing risks, supporting renewals and expansion, and coordinating with Product, Support, Implementation, Marketing, and Sales. Lead executive business reviews, enablement sessions, recovery plans, customer advocacy, and account health reporting while influencing cross-functional teams without direct authority.

Leads and develops a senior client success team while building scalable operating systems, escalation paths, account coverage models, playbooks, health scoring, and renewal workflows. Owns executive relationships with employers, TPAs, PBMs, and benefits consultants; oversees retention, utilization, satisfaction, and resolution metrics. Partners cross-functionally to improve service delivery, manage portfolio risks, support renewals and expansion, and deliver a high-touch client experience during rapid growth.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, develop account strategies, lead QBRs and outcome narratives, solve cross-functional workflow challenges, translate customer needs into product feedback, and advocate for customer priorities internally. The role also includes mentoring junior team members and contributing to team initiatives and playbooks. This is a remote, U.S.-based position restricted to Florida residents with approximately 30% travel.

Own strategic customer relationships, account plans, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives. Use customer and platform data to identify risks, improve workflows, demonstrate measurable value, and advocate for customer needs. Serve as a trusted resource to peers while driving customer outcomes and team effectiveness.

Own strategic enterprise customer relationships from onboarding through renewal and expansion. Lead adoption, business reviews, account planning, technical conversations, training, health monitoring, renewals, and growth initiatives. Partner with Product, Engineering, Support, and Sales while engaging engineers, security teams, executives, and economic buyers. Translate infrastructure resilience capabilities into measurable security, recovery, compliance, and business outcomes.