Top Customer Success Manager Jobs

Lead customer success for IT consulting clients: develop journey maps and outcome tracking, monitor CSAT/NSAT/TTV/CLV/CES, coordinate cross-functional teams, reduce churn, expand accounts, resolve escalations, and contribute to CX program development and internal training.

Manage a portfolio of enterprise B2B SaaS accounts as the primary customer relationship owner. Build SMART success plans, align with Sales for retention and expansion, proactively identify and mitigate risk, drive adoption and executive engagement, and use data to demonstrate quantifiable customer value.

Manage a portfolio of B2B SaaS accounts: onboard users, drive product adoption and activation, run training and check-ins, monitor account health, answer product/methodology questions, and relay customer feedback to product and account teams.

Manage a US customer portfolio to drive adoption, value realization, retention and growth. Build C-level relationships, deliver executive engagements, create account strategies, forecast revenue risk, and collaborate cross-functionally to meet success metrics and expansion goals. Travel 20–30% for customer meetings and events.

Manage post-sales lifecycle for an assigned enterprise subscription portfolio, driving onboarding, adoption, retention, and expansion. Lead executive business reviews, monitor usage and health metrics, advocate cross-functionally to resolve escalations, and align technical roadmaps with business outcomes. Shape tools and processes to scale the global Customer Success organization.

Manage a portfolio of SMB accounts as primary customer contact: drive product adoption, define success metrics, monitor health, deliver training and QBRs, advocate internally, and own retention and expansion outcomes.

Own a concentrated portfolio of high-value enterprise accounts, drive retention and expansion through bespoke success plans, executive relationships, proactive risk/opportunity identification, and cross-functional collaboration with Sales, Product, and Support.

Manage a portfolio of 8–12 enterprise clients to drive platform adoption, measurable safety and operational outcomes, retention, and expansion. Coordinate rollouts, lead business reviews, remove blockers, escalate product/technical issues, and partner cross-functionally with Sales, Implementation, Product, and Engineering.

Manage a portfolio of retail customers through onboarding, adoption, optimization, and growth. Build relationships, monitor health metrics, conduct business reviews and training, troubleshoot issues, collaborate cross-functionally, advocate customer needs to product, and identify expansion opportunities to drive retention and satisfaction.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate program activities, collaborate with delivery teams on projects, pilots, renewals and expansions, and contribute product knowledge to inform roadmap. Attend on-site customer meetings and quarterly HQ planning; maintain a flexible schedule and travel as needed.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Coordinate programs and projects, identify expansion opportunities, collaborate with delivery teams, support pilots/renewals, and travel for customer meetings and quarterly headquarters alignment.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Manage Enterprise customers to drive activation, adoption, retention, expansions and renewals. Provide product training, monitor health metrics, mitigate risk, deliver account reviews, and collaborate cross-functionally to improve customer outcomes.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage relationships with enterprise automotive customers, drive product adoption and ROI, analyze performance data to reduce churn, collaborate cross-functionally to optimize revenue and customer health, and implement processes to support client success.

Manage relationships with dealership customers to drive product adoption, demonstrate ROI, minimize churn, analyze performance data, and coordinate cross-functional plans to optimize customer lifetime value and revenue opportunities.

Manage strategic U.S. federal and government accounts as primary customer contact. Drive adoption, monitor health metrics, lead trainings, surface product feedback, support renewals and upsell, and align success strategies with federal acquisition and compliance requirements.

As the Founding Customer Success Manager at Composio, you'll manage enterprise accounts, drive product adoption, and build customer success processes.

The Customer Success Manager will lead onboarding for new clients, manage relationships, provide support, gather feedback, and report on success metrics.

The Customer Success Manager will manage customer relationships, ensure satisfaction, advocate for customer needs, collaborate with teams, and develop best practices.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

The Customer Success Manager will oversee client onboarding and ensure successful implementation of ERP solutions, maintaining ongoing customer relationships for support and success.

The Customer Success Manager/Implementation Consultant will lead customer onboarding, oversee implementations from kickoff to go-live, and maintain relationships for successful adoption of ERP solutions.

The role involves leading customer onboarding, ensuring successful ERP implementations and maintaining customer relationships for long-term success. Responsibilities include project management, solution design, consultative guidance, and cross-functional collaboration.

The Customer Success Manager coordinates execution of marketing programs, manages client relationships, ensures operational excellence, and supports sales with project management tasks.