Top Customer Success Manager Jobs

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

The Scaled Customer Success Manager is responsible for ensuring customer satisfaction and success, managing customer accounts, and delivering value to clients through strategic support and guidance.

Own a portfolio of enterprise post-implementation accounts to drive adoption, retention, and expansion. Build executive relationships, identify high-impact AI use cases, lead discovery and strategic roadmaps, and partner with solutions and sales teams to deliver NRR/NDR outcomes.

Manage a portfolio of mid-market, high-value SaaS customers to ensure measurable outcomes, drive retention and expansion, lead success planning and business reviews, act as a trusted advisor, identify upsell opportunities, and collaborate cross-functionally to deliver a seamless customer experience and support renewal readiness.

Drive adoption and support for Campfire customers, serving as a subject matter expert in accounting software, coordinating with product teams, and maintaining support best practices.

Manage a large portfolio of customers to drive retention, renewals, and expansion. Proactively generate pipeline for upsell/cross-sell, track customer health metrics, collaborate cross-functionally, maintain CRM data hygiene, support professional services, and travel up to 25% for client and company events.

Manage a 30–50 mid-market Compliance & Ethics account portfolio, build executive relationships, drive product adoption and measurable outcomes, lead renewals and expansion, conduct QBRs and trainings, monitor health and usage, mitigate churn, and influence product and go-to-market strategy to achieve 110%+ net retention.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Lead presales discovery, demos, and solution design for manufacturing/product costing and carbon footprint use cases. Drive enterprise software rollouts in German-speaking automotive and manufacturing customers, configure via APIs, run workshops, manage projects and handovers, liaise with Sales/Product/Support, capture feedback for product improvement, and act as main customer contact including escalations.

Develop and execute a scalable customer success strategy across the customer lifecycle to maximize adoption, value realization, retention, renewals, and expansion; strengthen client relationships; implement churn-reduction processes and risk alerts; collaborate with GTM, Product, and Engineering to turn customer feedback into product improvements; recruit and lead a high-performing customer success team.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Own executive relationships for a portfolio of large enterprise accounts, set long-term account strategy, manage and develop one CSM, drive renewals and expansion, coordinate cross-functionally with Solutions/Product/Engineering, lead escalations, and incorporate AI-enabled marketing capabilities to grow net revenue retention.

Serve as primary client advocate for Meridian's enterprise SaaS, driving onboarding, adoption, retention, and expansion. Build executive relationships, monitor health metrics, lead migrations, coordinate cross-functional support, and represent Meridian at events to ensure client success and growth.

Manage a portfolio of restaurant customers post-sale to drive adoption, retention, and growth. Build trusted advisor relationships, deliver data-driven success plans, monitor account health, identify upsell opportunities, mitigate churn, and coordinate cross-functional efforts with Sales, Support, and Product.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

The Strategic Customer Success Manager at Jamf maintains relationships with large enterprise accounts, ensuring successful Apple deployment and customer satisfaction while driving engagement and retention efforts.

Manage and grow DoD accounts (Navy/USMC) for Dataminr First Alert by driving product adoption, renewals, and usage. Design scalable integration programs, provide trainings and briefings, capture customer feedback for product teams, deliver data-driven reporting, and generate leads for API and connector opportunities while ensuring customer success and satisfaction.

Serve as a strategic advisor managing a portfolio of enterprise association/LMS/community SaaS accounts. Drive retention, renewals, and expansion through executive engagement, ROI-driven adoption, data-led insights, migration advisory to the next-generation platform, cross-functional advocacy, and proactive risk mitigation.

Own end-to-end retention and success for a portfolio of public sector SaaS accounts: onboard, drive adoption, conduct EBRs, mitigate churn, manage renewals and procurement, coordinate cross-functionally, support growth, and mentor junior CSMs.

Manage 30–40 enterprise and high-value mid-market accounts across onboarding, deployment, adoption, expansion, and renewal. Lead technical onboarding, run QBRs and executive reviews, build account and success plans, drive net dollar retention and expansion, collaborate with AEs, SEs, Product and Engineering, and track account health and renewal forecasts in the CRM.

Manage strategic engagement and retention for top-tier SMB accounts. Drive adoption, lifecycle progression, and time-to-value; evaluate health signals, mitigate churn risk, run scaled education motions, and surface customer feedback cross-functionally.

Own post-sale relationships for Public Sector accounts, driving adoption, retention, renewal and expansion. Use data to demonstrate ROI, forecast renewals, mitigate risk, identify growth opportunities, and partner cross-functionally to deliver product value and improvements.

Serve as strategic partner to enterprise clients to drive ROI from an AI-powered fraud and AML SaaS platform. Lead onboarding, monitor detection performance, advise on ML and rule-engine strategies, coordinate with product and engineering, deliver business reviews, and educate customers on fraud/AML best practices to reduce risk and optimize operations.

Manage post-sales relationships for dozens of corporate accounts in the corporate meal division. Drive upsells, referrals, retention, and engagement through regular business reviews, proactive health monitoring, escalation management, and cross-functional collaboration. Track expansion revenue, churn, NPS, and referral conversion to grow account revenue.

Serve as primary client contact for a portfolio of accounts on the Care Navigation team. Build relationships with brokers, carriers and TPAs; monitor client health and KPIs; lead renewals, upsells and QBRs; resolve escalations; drive cross-functional collaboration; and translate data into actionable insights to improve client outcomes and retention.