Top Customer Success Manager Jobs

Build and strengthen relationships with existing clients, establish trusted advisor partnerships with senior business and technology leaders, identify account growth opportunities, and collaborate with executive leadership to align client needs with company capabilities. Maintain regular client engagement, communicate feedback and risks internally, and support retention, account growth, and long-term strategic partnerships.

Own the post-implementation journey for enterprise SaaS customers, including onboarding, adoption, health, retention, renewal, and value realization. Build success plans, advise on CLM best practices, lead executive reviews, manage risks and dependencies, support change management, and coordinate cross-functional teams. Partner with Account Management on renewals and expansions while representing customer needs. The role also requires understanding enterprise integrations, APIs, AI-enabled software, governance, and stakeholder management.

Manage customer relationships throughout the QGenda lifecycle by driving product adoption, retention, expansion, and realized business value. Responsibilities include monitoring customer health, resolving concerns, conducting business reviews, coordinating with technical and professional services teams, supporting expansion opportunities, and developing customer advocacy and case studies. The role requires a bachelor’s degree, customer or account management experience, and travel for customer meetings and industry events.

Manage a portfolio of SaaS customers as a trusted advisor, driving onboarding, adoption, retention, expansion, and measurable value realization. Develop success plans, monitor customer health, mitigate churn risks, resolve complex issues, and collaborate with Sales, Product, and Support. Capture customer insights for product and process improvements while maintaining security and compliance standards.

Own a portfolio of 8–10 client relationships, develop gift card program strategies, drive client growth, communicate proactively, identify risks and opportunities, deliver performance reports, maintain brand assets, and coordinate internal teams to resolve requests and meet revenue goals.

Manage post-sales relationships with federal customers through onboarding, adoption, enablement, renewals, and expansion. Lead customer kickoffs, architecture planning, business reviews, success plans, feature education, and renewal-risk mitigation. Collaborate with Customer Success Engineering, Sales, Marketing, R&D, and executives to support customer goals, identify expansion opportunities, and maintain accurate customer records in Catalyst and Salesforce.

Manages a portfolio of mid-tier education accounts to drive retention, renewals, customer satisfaction, and revenue growth. Builds executive relationships, develops account engagement plans, identifies cross-sell and upsell opportunities, monitors account health and risks, and collaborates with sales leadership on growth strategies. Uses CRM, LMS, surveys, interviews, and performance metrics to guide data-driven decisions and improve account engagement.

Manage and grow customer accounts through onboarding, training, proactive engagement, executive relationship building, and value selling. Monitor customer health, adoption, and platform usage; identify expansion opportunities; resolve technical issues with internal teams; and develop strategies to increase product engagement. The role requires SaaS experience, CRM and customer success tool proficiency, cybersecurity understanding, strong communication skills, and technical aptitude.

Lead adoption, implementation, deployment, and configuration of the Armis security platform for platinum customers. Advise customers on security use cases, platform utilization, integrations, and value realization while building relationships with technical and executive stakeholders. Act as the customer advocate, coordinate cross-functional teams, and provide technical expertise across IT, IoT, OT/ICS, and healthcare environments. The role also identifies growth opportunities and requires travel of up to 20–25% per quarter.

Manage a book of mid-market/enterprise customers as a trusted advisor: lead onboarding, training, expansions, and renewals; drive revenue growth; provide technical guidance on prompts, workflows, and API integrations; troubleshoot with Product & Engineering; and build scalable CS processes, playbooks, and documentation.

Manage strategic healthcare technology accounts from onboarding through long-term support. Responsibilities include coordinating service delivery, overseeing equipment implementations, maintaining customer playbooks, conducting business reviews, tracking assets and performance, resolving issues, managing projects, and identifying expansion opportunities. The role requires frequent on-site customer engagement near Cape Coral, Florida, collaboration with cross-functional teams, and travel to healthcare sites.

Manage Tier 2 enterprise customer relationships, driving onboarding, product adoption, retention, renewals, and expansion. Build success plans, lead QBRs, align Trellix solutions with customer security goals, monitor account health, and coordinate with Sales, R&D, and Customer Success Engineering on escalations. The role requires explaining technical concepts to varied stakeholders, including security analysts, IT directors, and CISOs, while ensuring measurable customer value and ROI.

Manage a portfolio of customer accounts to drive onboarding, product adoption, retention, and expansion. Monitor KPIs, surface growth opportunities, coordinate renewals, advocate for clients internally, and use CRM and reporting tools to track customer health and performance.

Manage relationships with major enterprise customers, lead Harvey AI implementation and adoption, monitor account health, deliver training, engage executives, advocate for customer needs, and provide product feedback. The role requires strategic planning, change management, stakeholder influence, and up to 25% travel. Candidates should have management consulting, technology advisory, enterprise SaaS customer success, account management, or legal industry experience.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Own strategy, GMV forecasting, and performance for a scaled seller portfolio. Build coverage models, segment accounts, advise sellers on marketplace strategies, identify growth opportunities, create scalable engagement programs and automation, report portfolio health, and partner cross-functionally to improve retention, growth, and platform capabilities.

Manage a portfolio of Stripe platform customers throughout the post-sale lifecycle. Drive account health, product adoption, retention, renewals, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account managers, operations, product, engineering, and support teams. Advocate for customer needs, lead technical and business conversations, and identify opportunities to increase customer value.

Manages healthcare client portfolios through onboarding, implementation, delivery, retention, and growth. Builds trusted client relationships, leads cross-functional and vendor teams, develops implementation and communication plans, tracks account metrics, manages risks, delivers training, prepares executive presentations, and drives client satisfaction. Requires healthcare experience, specifically Risk Adjustment and Quality of Care, along with complex project leadership, data analysis, strategic communication, and weekday travel.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.

Manage a high-volume SMB and self-service customer portfolio through onboarding, adoption, value realization, renewals, and expansion. Build scalable enablement programs, monitor customer health and usage, automate health scoring and renewal triggers, identify retention and conversion opportunities, and partner with Sales, Product, Support, and Marketing. Track program KPIs, analyze performance, advocate for customers, and help develop Hiya’s scaled customer success strategy.

Own post-implementation customer relationships for government and enterprise SaaS clients. Drive adoption, value realization, retention, renewals, and account expansion through success plans, training, proactive outreach, health monitoring, and quarterly business reviews. Collaborate with Support, Product, Engineering, Sales, and Professional Services while advocating for customer needs and influencing product priorities. The role requires customer site visits one day weekly within driving distance of New Jersey.

Own a portfolio of B2B employer customers, providing onboarding, implementation, ongoing support, relationship management, benefits administration guidance, and cross-functional issue resolution. Drive retention, customer value, upselling, and cross-selling while supporting high-volume enrollment periods. Use AI tools, automation, Jira, Microsoft Office, and Salesforce to improve customer experiences, workflows, reporting, and operational efficiency.

Manages the health, retention, and growth of a healthcare client portfolio. Builds executive relationships, leads client communications, develops recovery and retention strategies, and owns NPS activities. Identifies and closes expansion opportunities, negotiates renewals and pricing, supports billing and collections, audits accounts, and maintains CRM records. Requires collaboration across product, support, enrollment, professional services, finance, and leadership. The role is remote with approximately 20–30% travel.

Manage a portfolio of SaaS customers in the construction technology sector, driving adoption, retention, and measurable business outcomes. Develop customer success plans, use data and AI insights to identify risks and opportunities, lead value-focused business reviews, and collaborate cross-functionally to improve customer health and lifecycle outcomes.

Own onboarding and high-touch customer success for Professional Services, strategic, and enterprise accounts. Lead training, proficiency, adoption, weekly account cadences, and defined onboarding exit criteria. Coordinate with technical consultants and commercial teams on configuration, renewals, risks, and expansion signals without owning sales responsibilities. Maintain organized client relationships and escalate issues appropriately. This is an in-person, five-day-per-week role in Manhattan.