ABOUT BLACK KITE
Black Kite is the global leader in third-party cyber risk intelligence, trusted by more than 3,000 organizations worldwide. We give security and business leaders a continuous, outside-in view of their entire vendor ecosystem — translating complex cyber, financial, and compliance signals into clear, actionable risk intelligence.
We go beyond open standards-based cyber ratings. Black Kite helps organizations make smarter risk decisions, strengthen business resilience, and scale their third-party cyber risk management programs in an increasingly complex digital environment. Our work has earned consistent recognition from customers and industry analysts alike.
WHY BLACK KITE
We're a fast-moving, high-impact team solving one of the most critical challenges in cybersecurity today. If you're looking to do meaningful work alongside sharp, collaborative people — and grow your career in a space that matters — you're in the right place.
THE OPPORTUNITY
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive involvement, and value selling. The right candidate will have the proper skills to develop a keen understanding of the customers' needs and challenges and help design solutions with lasting meaningful business impact. A complete understanding of the Cyber Security and Third-Party Risk industries is a plus.
Within the Customer Success department, the Customer Success Manager will report directly to the Director, Customer Success.
WHAT YOU'LL OWN
- Build strong relationships with economic buyers, business champions, and technical champions
- Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
- Onboard new customers
- Provide follow-up training to existing and new customers
- Use and leverage CRM tools (e.g., Salesforce)
- Use and leverage Customer Success tools (e.g., Gainsight, Vitally)
- Identify and qualify expansion opportunities resulting in elevated relationships
- Work with internal teams to resolve any technical issues and improve the product to meet customer demands
- Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
- Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
- Remain current on relevant industry and internal company products, pricing, markets, and developments
WHAT YOU BRING
- 3-5 years of relevant experience
- Experience in SaaS platforms, preferably technical platforms
- Demonstrated success in achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
- Experience in CRM/CS tools
- Strong communication and presentation skills
- Excellent written and oral communication skills
- Understanding of the Cyber Security space
- Good technical aptitude
- Proficient with MS Office
- Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision
The base pay range for this role is $90K-$110K annually. Compensation at Black Kite is more than just base pay — we offer a total rewards program that includes performance-based bonuses, equity, flexible healthcare options, paid time off, and retirement savings programs. The annual base salary range for this position represents a nationwide market range and reflects a broad spectrum of salaries for this role across the United States. Actual compensation will depend on factors such as qualifications, skills, experience, and the scope, complexity, and location of the role.
Skills Required
- 3-5 years of relevant experience
- Experience with SaaS platforms, preferably technical platforms
- Demonstrated success achieving customer satisfaction, resolving customer issues, and exceeding expectations
- Experience with CRM and customer success tools
- Strong communication and presentation skills
- Excellent written and oral communication skills
- Understanding of the cybersecurity space
- Good technical aptitude
- Proficiency with Microsoft Office
- Detail-oriented, able to task-switch, meet deadlines, and operate with minimal supervision
Black Kite Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Kite and has not been reviewed or approved by Black Kite.
-
Leave & Time Off Breadth — Leave & Time Off Breadth: Feedback suggests a generous PTO policy and paid sick leave support work-life balance.
-
Equity Value & Accessibility — Equity Value & Accessibility: Feedback suggests equity is offered as part of total rewards, providing accessible ownership opportunities.
-
Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Feedback suggests commuter benefits, some meals, and office perks (snacks, drinks, cold brew) enhance day-to-day experience, alongside flexible/hybrid work options.
Black Kite Insights
What We Do
One in four organizations suffered from a cyber attack in the last year, resulting in production, reputation and financial losses. The real problem is adversaries attack companies via third parties, island-hopping their way into target organizations. At Black Kite, we're redefining vendor risk management with the world’s first global third-party cyber risk monitoring platform, built from a hacker's perspective. With 500+ customers across the globe and counting, we're committed to improving the health and safety of the entire planet's cyber ecosystem with the industry’s most accurate and comprehensive cyber intelligence. While other security ratings service (SRS) providers try to narrow the scope, Black Kite provides the only standards-based cyber risk assessments that analyze your supply chain's cybersecurity posture from three critical dimensions: technical, financial, and compliance.
