Top Customer Success Manager Jobs

Field-based Customer Success Manager responsible for client satisfaction, driving adoption of CDK solutions, minimizing churn, identifying upsell opportunities with Sales, training dealership staff, preparing client reports, and documenting engagements in Totango. Heavy travel required (up to 75%).

Own retention, renewals, and expansion for a book of enterprise accounts. Drive adoption, upsell Pushpay products, deliver on quota, run business reviews, build executive relationships, and travel for on-site presentations (8–12 trips/year).

Serve as strategic customer success lead for large law firm accounts, driving adoption of LexisNexis drafting, research, analytics, and AI workflows. Build trusted relationships, create success plans, use usage and health data to improve retention and expansion, partner cross-functionally, and provide product feedback to inform enhancements.

Manage a portfolio of enterprise customers to drive adoption, retention, expansion, and renewals. Build cross-functional relationships, run QBRs, monitor customer health, mitigate risks, escalate product feedback, and act as strategic advisor to maximize platform value and ROI.

Manage a portfolio of MSP client accounts as the liaison between technical teams and executive sponsors. Own account health, lead update and planning meetings, support roadmapping and upsell identification, maintain CRM and documentation, coordinate internal teams for delivery, and provide proactive communication and performance visibility.

Serve as the primary liaison for a portfolio of clients, monitor account health, lead update and planning meetings, support roadmap alignment and upsell opportunities, coordinate service lifecycles and internal teams, maintain CRM and documentation, and drive client satisfaction and performance visibility.

Manage a portfolio of customers to drive adoption, onboarding, and measurable value from the vivenu platform. Build stakeholder relationships, run workshops and business reviews, monitor KPIs, advise on growth and expansions, secure renewals, collect customer feedback, and deliver product training to maximize long-term retention and success.

Partner with customers and internal teams to drive adoption of AutoRABIT, support Salesforce development and DevOps workflows, protect renewals, monitor health and satisfaction, assist with escalations and product feedback, and contribute to long-term customer value and retention.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.

The Customer Success Manager will manage customer relationships, optimize workflows with CRM tools, and support marketing efforts through creative design and exceptional service.

Manage relationships with agency clients, provide support and insights, drive adoption of metrics, and collaborate with sales and analytics teams.

Manage post-sale success and retention of enterprise customers, ensuring measurable ROI from the software. Collaborate with various teams to address customer needs and drive expansions.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

The Client Success Manager will track and report revenue cycle KPIs, analyze data, offer client-centric solutions, communicate insights, and manage multiple accounts effectively.

Serve as primary operational contact for assigned clients, manage configurations and billing, optimize local/alternative payment methods, coordinate incident resolution, analyze transaction data and trends, lead QBRs with performance insights, advise on disputes/fraud/compliance, and act as a cross-functional bridge between clients and internal technical, risk, and commercial teams.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

Drive successful onboarding, adoption, and account growth for enterprise customers by building relationships, visiting clients, using product analytics and ROI analysis, and coordinating upsell opportunities to maximize Net Revenue Retention.

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

As a Customer Success Manager, you'll ensure high customer adoption and business value of Pigment for Enterprise accounts, manage implementations, and develop strong relationships with executive sponsors.

The Customer Success Manager will engage with technical customers to understand their needs, drive customer success with Komodor's AI SRE platform, and facilitate smooth implementation and adoption of solutions while ensuring customer retention and growth.

As a Customer Success Manager, you will ensure maximum value for customers, manage onboarding, drive customer satisfaction, and cultivate long-term relationships. You will analyze customer health metrics, facilitate training sessions, and collaborate with internal teams to enhance product offerings and customer experiences.