Top Remote Jobs in Spokane, WA

Leads AI-driven customer success strategy, scaling onboarding, engagement, health checks, retention, adoption, and expansion through automation and digital journeys. Owns predictive churn modeling, AI-generated campaigns, in-app orchestration, customer segmentation, KPI dashboards, and cross-functional implementation. Drives organizational change, stakeholder enablement, and continuous improvement while building the foundation for a future customer success leadership team.

Own sales forecasting and revenue analytics by developing statistical and machine learning models across products, regions, and time horizons. Lead the full machine learning lifecycle from feature engineering through deployment, monitoring, and explainability. Translate forecasts into business recommendations, deliver production data products, mentor junior data scientists, and provide technical leadership across analytics and sales teams.

Leads the end-to-end customer experience for faculty, students, and bookstore partners, including implementation, onboarding, adoption, support, retention, renewal, and partner service. Oversees customer journey strategy, service standards, support operations, customer health, reporting, Planhat administration, and voice-of-customer programs. Builds scalable processes, leads customer-facing teams, manages strategic initiatives, and collaborates with Product, Sales, Marketing, Operations, and Technology to improve satisfaction, adoption, loyalty, and customer value.

Execute and optimize multi-channel lifecycle acquisition and engagement campaigns across email, direct mail, and SMS using Braze. Manage segmentation, personalization, triggers, testing, campaign analytics, timelines, approvals, and cross-functional dependencies. Analyze funnel performance and identify optimization opportunities while supporting broader growth initiatives such as webinars, landing-page tests, SEO, and SEM. Build AI-assisted workflows to improve campaign execution and project management.

Lead high-profile corporate events, brand activations, and large-scale productions from concept through execution. Responsibilities include creative direction, budgeting, team leadership, client advising, vendor negotiation, show-day command, and crisis management. Manage cross-functional creative, technical, logistics, and production teams while overseeing complex budgets and delivering live, hybrid, and virtual experiences domestically and internationally.

Develops and executes franchise development marketing strategies to attract, nurture, and convert prospective franchisees. Responsibilities include content creation, email drip campaigns, paid advertising, CRM and lead management, broker relations, social media, events, candidate communications, budget oversight, KPI reporting, and campaign optimization. The role also creates franchisee testimonials, supports expos and trade shows, maintains brand consistency, and provides marketing recommendations to franchise development leadership.

Leads compliance and ethics activities across regulatory, contractual, privacy, audit, security, and risk-management requirements. Conducts assessments, identifies control gaps, interprets obligations, supports privacy requests and incident response, prepares filings and audit documentation, maintains policies and controls, and coordinates insurance and contract compliance. Collaborates with legal counsel, business units, auditors, clients, and external stakeholders while supporting governance, due diligence, training, and reporting activities.

Manages live sports betting markets across assigned events, adjusting odds, suspending markets, setting limits, and monitoring exposure. The role evaluates game conditions, betting activity, market movements, sharp and arbitrage activity, and competitor pricing to support liability-aware decisions. It also uses internal tools to track performance and contributes to process improvements. Evening, weekend, holiday, and flexible scheduling is required in this fast-paced, 24/7 environment.

Create brand and marketing assets including presentations, sales collateral, social and display graphics, email, web pages, and event materials. Apply and extend established brand guidelines and component libraries while collaborating with marketing, product, design, and sales teams. Manage feedback, shifting priorities, and multiple requests in a fast-paced environment. Motion design, Webflow, and Canva experience are advantageous.

Lead development of CoLab's simulation review capabilities: ingest and process industry-standard simulation data, build high-performance visualization for large datasets, collaborate with Product and customers, and define architecture and UX for a new Simulation product area.