Top Remote Jobs in Richmond, VA

Leads business value consulting for public sector, education, and nonprofit customers. Facilitates value discovery, develops ROI and TCO models, creates business cases and value maps, and translates Salesforce capabilities into executive-level outcomes. Partners with sales and solution engineering teams on proposals, presentations, enablement, and customer engagements. Coaches account teams on value-selling methodologies, supports post-sale value realization, and contributes to strategic initiatives and shared business-case resources.

Own strategic post-implementation customer relationships for SoundStack Marketplace. Manage account health, retention, renewals, expansion, and recurring revenue while coordinating with technical, sales, product, support, engineering, and marketplace teams. Lead quarterly business reviews using revenue, audience, targeting, and market-trend insights. Develop client-specific marketing collateral, maintain publisher directories, and update AI knowledge-base and sales-enablement materials.

Provides bookkeeping, payroll, invoicing, account reconciliation, monthly reporting, budgeting, financial analysis, and administrative support for mission-driven clients. The Associate maintains accurate financial records, supports financial platforms and processes, assists with special projects, and builds strong client relationships through proactive communication. This is a fully remote role serving clients across the continental United States.

Leads the global Community Management and Customer Support vision for an unannounced live-service game. Builds player feedback loops, support operations, scalable processes, launch communications, community health metrics, and cross-functional partnerships. Establishes both functions from the ground up, manages external partners, represents player needs to executives and development teams, and guides strategy across development, beta, launch, and live operations.

Design, productionize, and scale machine learning and optimization models, pipelines, libraries, and deployment platforms. Partner with data scientists, engineers, product managers, and business stakeholders to deliver ML capabilities, personalization systems, and reusable end-to-end workflows. Establish ML engineering best practices, troubleshoot data pipelines, mentor junior professionals, and help define BetterHelp’s ML platform strategy.

Lead and scale marketing operations across two brands: manage martech stack, lead lifecycle, automation, reporting, and cross-functional projects. Build scalable systems, improve lead routing and attribution, drive operational excellence, and deliver analytics to inform executive decision-making.

Manage district and school customer portfolios through onboarding, adoption, engagement, renewal, and expansion. Build strategic relationships, identify and escalate risks, support upselling and cross-selling with Sales, resolve product and order issues, and lead complex customer success initiatives. Gather customer feedback for Product, mentor internal teams, provide product expertise, and drive successful implementations and learning outcomes across a multi-state territory.

Develop advanced, interactive L3/L4 eLearning experiences using Articulate Storyline 360, including scenarios, branching, simulations, animation, and custom web interactions. Translate storyboards into polished learning products, apply UI/UX and visual design principles, ensure WCAG accessibility and SCORM/LMS compatibility, conduct comprehensive QA, troubleshoot technical challenges, and independently collaborate with creative and project teams. AI, automation, multimedia, and additional design software experience are valued.

Leads enterprise IT and cybersecurity strategy, teams, budgets, service delivery, infrastructure reliability, security governance, incident response, compliance, audits, vendor relationships, and operational resilience. Advises executives and boards on technology risk, investments, material incidents, and risk acceptance while establishing standards, metrics, roadmaps, and continuous improvement practices.

Leads global finance strategy and operating models for international market expansion. Oversees finance readiness, interim market leadership, controllership, accounting, reporting, SOX controls, governance, service providers, and transitions to local or outsourced teams. Partners with Accounting, SEC Reporting, Tax, Treasury, Legal, HR, FP&A, auditors, and executives to establish compliant, scalable processes across multiple jurisdictions.