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The Role
Coordinates customer requests for facility services with contractors and vendors, including scheduling, service-call updates, quote negotiation, proposal support, escalation handling, and completion confirmation. Provides administrative support, processes high volumes of calls and data, manages emergency requests, communicates with corporate facilities teams, and supports assigned projects and rollouts. Requires strong organization, customer service, communication, attention to detail, and basic technology skills.
Summary Generated by Built In
Position Summary:
Primarily responsible for coordinating customer requests for facility services with authorized contractors in a timely manner.
Position Responsibilities:
- Process customer requests for facility services according to established department policies and procedures.
- Schedule and update service calls with all appropriate parties
- Confirm satisfactory completion of service calls on behalf of Corporate Facilities Dept and Global.
- Provide timely feedback to Team Leaders regarding service failures or customer concerns.
- Partner with vendors to meet and exceed customer’s service expectations.
- Perform other related duties assigned to; including working occasional holidays, weeknights and weekends.
- Provided administrative support; i.e. (faxing, assist with bids & quotes and input documents and notes as required).
- Negotiate vendor’s quotes and proposals
- Process high volume of data and calls while inputting information into the appropriate technologies.
- Effectively interface with client’s Corporate Facility Department.
- Handle minor escalations regarding contractor errors for a service.
- Handle emergency requests in a highly expedited manner by oneself
- Enter vendor quotes into the appropriate technology as well as negotiate costs
- May draft and submit new customer proposals. Review might be required
- Work with various teams/departments on projects and rollouts assigned.
Skills and Experience:
- One year of experience working in a fast pace office environment.
- Time management: The ability to meet deadlines prioritizes, organize and manage multiple projects.
- Work well independently and as a team member in a fast-paced office
- Ability to exercise flexibility, initiative, and good judgment.
- Attention to detail.
- Strong customer orientation and communication skills.
- Basic Level understanding using Excel; Proficient experience using Outlook and Internet research tools.
- Bilingual a plus
- High School/College experience or related industry experience
Skills Required
- At least one year of experience in a fast-paced office environment
- Ability to meet deadlines, prioritize, organize, and manage multiple projects
- Ability to work independently and as part of a team in a fast-paced office
- Flexibility, initiative, and good judgment
- Strong attention to detail
- Strong customer orientation and communication skills
- Basic proficiency with Excel
- Proficiency with Outlook and Internet research tools
- High school or college experience, or related industry experience
- Bilingual communication skills
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The Company
What We Do
Global Facility Management & Construction, LLC is a woman-owned facility management company based in Melville, New York. The company provides a comprehensive range of services, including unsurpassed repair, construction, cleaning, HVAC, janitorial, and restoration services, as well as special projects. They operate as a leader in the facilities management industry, delivering professional care and support 24/7 throughout the United States and North America.
