Top Remote Customer Success Jobs

Owns customer outcomes and value realization for strategic enterprise accounts across onboarding, adoption, renewal, and expansion. Develops success plans, leads executive QBRs, manages retention risks, supports renewals and expansion, and coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks, processes, engagement models, and team capabilities while mentoring other Customer Success professionals.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud and technology services. Leads success plans, lifecycle management, QBRs, executive discussions, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Identifies risks and expansion opportunities, improves Customer Success processes and playbooks, and mentors team members.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers. Leads success plans, QBRs, executive discussions, lifecycle management, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Contributes to Customer Success playbooks, process improvements, engagement models, and team mentoring in complex managed services, cloud, SaaS, or technology environments.

Owns customer outcomes and value realization across strategic enterprise accounts. The role manages customer lifecycle activities, develops success plans, leads QBRs and executive discussions, supports retention and expansion, and coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering. It also contributes to Customer Success playbooks, process improvements, engagement models, and team mentoring within a B2B cloud and managed-services environment.

Owns customer outcomes and value realization for strategic enterprise accounts across onboarding, adoption, renewal, and expansion. The role develops success plans, leads executive business reviews, manages retention risks, coordinates cross-functional teams, supports renewals and expansion, and improves Customer Success processes and playbooks. It requires senior stakeholder management, enterprise technology-services experience, and the ability to influence delivery across matrixed organizations.

Owns outcomes, value realization, retention, adoption, renewal, and expansion for strategic enterprise customers. Develops success plans, leads QBRs and executive discussions, manages lifecycle touchpoints, mitigates retention risks, and coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks and processes, supports renewal and expansion strategy, mentors team members, and helps scale customer engagement models.

Owns post-sales relationships across a portfolio of ServiceNow accounts, driving platform adoption, customer satisfaction, value realization, renewals, and expansion. Builds executive stakeholder alignment, maintains outcome-based success plans, identifies risks, manages escalations, supports implementations, promotes AI capabilities, and coordinates ServiceNow teams and partners. The role requires strong commercial judgment, consulting or professional services experience, technology transformation expertise, and the ability to engage Director- and VP-level stakeholders.

Drive enterprise adoption of Atlassian’s Rovo AI platform through discovery workshops, custom agent design, connector configuration, production deployment, and customer enablement. Partner with enterprise teams to identify valuable AI use cases, translate business needs into technical solutions, measure outcomes, and support independent scaling. Collaborate with account teams, CSMs, product, engineering, and AI teams to improve adoption and customer value. Travel up to 15% domestically and internationally.

Lead enterprise customer engagements adopting Atlassian’s AI-powered service management solutions. Assess ITSM, ESM, and CSM maturity; design and configure AI-first workflows, service agents, Assets/CMDB models, automation, and integrations; guide pilots into production; validate outcomes; collaborate with sales, customer success, product, and engineering teams; and share reusable customer insights. Travel up to 15% domestically and internationally.

Lead enterprise customer engagements to adopt and operationalize Atlassian’s Rovo AI platform. Facilitate discovery, design and configure AI agents and connectors, guide deployments from sandbox to production, and drive measurable adoption outcomes. Own engagement playbooks, enable internal teams, provide product feedback, and collaborate with sales, customer success, product, and engineering teams. The role involves supporting complex enterprise use cases, mentoring without direct authority, and up to 15% domestic and international travel.

Manage a portfolio of banking customers using ServiceNow Impact, serving as a trusted advisor and coordinating cross-functional resources. Develop Customer Impact Plans, drive platform adoption, lead governance meetings and executive reviews, monitor customer health, mitigate renewal risks, and align ServiceNow capabilities with regulatory, transformation, and business goals. Build relationships from practitioners to C-level stakeholders while delivering measurable value, satisfaction, retention, and long-term customer outcomes.

Advise strategic customers on adopting GitLab’s DevSecOps platform and achieving business outcomes. Responsibilities include creating success plans, driving adoption, retention, expansion, and satisfaction, providing technical enablement on Git, CI/CD, and DevSecOps, coordinating escalations, and collaborating with Product, Engineering, Sales, Support, and Professional Services. The role manages a customer portfolio and guides stakeholders through onboarding, maturity improvements, training, and platform utilization.

Manage relationships with enterprise merchants from onboarding through adoption, retention, and expansion. Serve as a strategic advisor and product expert, helping brands optimize loyalty programs and achieve measurable growth. Resolve escalations, address merchant issues, champion customer needs internally, and collaborate with Account Executives, Solutions Engineering, Product, and other teams to improve outcomes and platform usage.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Lead technical customer success for platinum-level customers using the Armis platform. Drive adoption, implementation, configuration, deployment, value realization, security posture improvement, and growth opportunities. Build trusted relationships with technical and executive stakeholders, coordinate cross-functional teams, advise on integrations and use cases, and act as the customer advocate. The role requires hands-on technical delivery, network and security expertise, strong communication skills, and up to 20–25% travel per quarter.

Manage onboarding, implementation, training, and ongoing relationships for fintech clients using AI-driven underwriting and decisioning solutions. Own a book of business, drive adoption and account growth, resolve workflow and integration issues, lead client meetings and QBRs, monitor success metrics, gather product feedback, and collaborate internally to improve customer outcomes.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Manage over 60 SaaS renewals per quarter for commercial accounts, exceeding sales targets and minimizing customer financial attrition. Identify renewal risks, drive platform adoption, negotiate favorable terms, close long-term renewal deals, forecast accurately, and uncover growth opportunities. Collaborate cross-functionally with sales teams, share customer insights, and promote Samsara’s customer-focused culture.

Manage mid-market SaaS customers from adoption through renewal. Build trusted relationships, drive platform adoption and measurable customer value, resolve technical issues, identify expansion opportunities, forecast and mitigate renewal risks, negotiate terms, and close renewals. Collaborate with Sales, Support, Deal Desk, Operations, and Product while advising customers on Samsara’s IoT platform and solutions.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.