Top Remote Customer Success Jobs

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Own post-implementation success for complex Mid-Market customers: drive adoption of Samsara IoT products, diagnose and resolve technical issues, lead strategic engagements and workshops, recommend workflow and feature changes, and coordinate cross-functional teams to deliver measurable business value and renewals.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

Lead and scale an Enterprise Customer Success team (6-8 CSMs) to drive adoption, retention, and expansion for SaaS enterprise customers. Define strategy, build technical depth, mitigate risk using data, partner cross-functionally, manage executive escalations, hire and develop talent, champion AI workflows, and improve customer outcomes and renewals.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Serve as the primary customer contact for SMB restaurant accounts: build relationships, drive product adoption and retention, recommend product solutions to grow SaaS revenue, run demos and trainings, troubleshoot POS issues, analyze usage, and collaborate cross-functionally. Up to 10% local travel for site visits.

Lead high-volume inbound/outbound Account Strategy conversations to retain and grow SMB restaurant customers. Handle contract/pricing negotiations, diagnose needs, leverage product and data to drive outcomes, document interactions, surface customer feedback, and collaborate with Sales, Support, Product, and Finance to improve retention and long-term growth.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Early-career Customer Success role supporting retention and NPS by building trusted customer relationships, leading QBRs and success planning, monitoring health and product adoption, and partnering cross-functionally to resolve issues and support growth.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Manage post-sales customer lifecycle for multiple accounts, driving adoption, renewals, upsell/cross-sell, onboarding, licensing/entitlement management, digital engagements, and stakeholder coordination. Provide usage analysis, act as voice of the customer, improve processes, and support internal projects and partner oversight.

Lead and develop a team of 6–8 Customer Success Managers supporting enterprise security customers. Own portfolio health, renewals, and expansion; engage with CISOs/CIOs; drive recovery for at-risk accounts; establish operating cadence, playbooks, and KPIs; partner cross-functionally to deliver measurable customer value.

Manage named accounts to drive adoption and on-time renewals of Dynatrace SaaS/Managed Digital Experience Management solutions. Serve as customer advocate and trusted advisor, run proactive account reviews, coordinate with sales, escalate critical issues, identify growth opportunities, and defend against competitors. Provide technical enablement, training, and project planning to accelerate usage. Travel as required.

Manage complex, high-value enterprise accounts to drive adoption, value realization, and retention of Vendavo SaaS pricing and CPQ solutions. Build executive relationships, collaborate with account teams and SMEs, monitor customer health metrics, advocate customer needs for product enhancements, support upsell opportunities, and coordinate cross-functional teams to resolve issues.

Manage a portfolio of customers to ensure adoption, value realization, retention, and expansion. Develop Customer Success Plans, run QBRs, monitor health and risks, coordinate cross-functional teams, support renewals, maintain CRM and success documentation, and contribute to playbooks and process improvements.

Serve as first point of contact for clients managing self-directed retirement accounts via chat, phone, and email. Educate customers on products, resolve inquiries end-to-end, build trust, provide proactive recommendations, and collaborate with internal teams to ensure satisfaction and retention.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

The Customer Success Manager is responsible for B2B sales focusing on account management, contract renewal, lead generation, and expanding client relationships in the Midstream sector.

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Lead a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, maintain customer health, collaborate cross-functionally, track value, update CRM, and travel 25-50% for onsite engagements.