Top Remote Customer Success Jobs

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Serve as first point of contact for clients managing self-directed retirement accounts via chat, phone, and email. Educate customers on products, resolve inquiries end-to-end, build trust, provide proactive recommendations, and collaborate with internal teams to ensure satisfaction and retention.

Own commercial performance, renewals, retention, expansion, adoption, and customer outcomes across high-value manufacturing accounts. Serve as a strategic advisor to CIOs and senior IT leaders, translating transformation priorities into ServiceNow roadmaps. Lead complex cross-functional transformations, governance, AI adoption, value realization, executive presentations, customer health reporting, and product feedback while building trusted executive relationships.

Own commercial performance, renewals, expansion, adoption, and customer outcomes across high-value manufacturing accounts. Act as a strategic advisor to CIOs and senior IT leaders, translating transformation priorities into ServiceNow roadmaps. Lead complex cross-functional transformations, governance, AI adoption, value realization, executive reporting, and customer health programs. Champion customer feedback and maintain trusted executive relationships while converting platform adoption into measurable business and revenue outcomes.

Own and expand customer relationships across the Western United States for a cloud-based healthcare genomics platform. Drive adoption, usage, and account growth within hospitals, laboratories, and healthcare organizations; identify expansion opportunities; navigate complex stakeholder groups; provide account support; and partner with sales teams on customer meetings and commercial development. The field-based role requires approximately 30–40% territory travel.

Lead and develop an enterprise Customer Success Manager team while owning a small customer portfolio. Drive customer satisfaction, product adoption, renewals, retention, and expansion of annual recurring revenue. Monitor customer health, mitigate churn risks, identify upsell opportunities, and ensure consistent customer value. Collaborate with Sales, Product, and other teams to improve the customer experience and support company growth objectives.

Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Develops success plans, leads onboarding and QBRs, identifies risks, and coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering. Leads executive customer discussions, resolves cross-functional issues, strengthens advocacy, and contributes to Customer Success playbooks, processes, and engagement models. Mentors team members and helps scale Customer Success programs.

Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Develops success plans, leads QBRs and executive discussions, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, mitigates customer risks, and identifies expansion opportunities. The role also contributes to Customer Success playbooks, process improvements, engagement models, and team mentoring in complex B2B technology and managed-services environments.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers in managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. The role also improves Customer Success playbooks and processes, supports renewal and expansion strategies, mentors team members, and helps scale customer engagement models.

Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success plans, QBRs, executive engagements, retention risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Supports renewal and expansion opportunities, improves Customer Success playbooks and processes, and mentors team members in a B2B technology and managed-services environment.

Manage a portfolio of B2B technology customers through onboarding, adoption, engagement, renewals, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalated concerns, support retention and expansion, and identify process improvements. Build trusted customer relationships while partnering with Sales, Delivery, Operations, Consulting, Engineering, and Support.

Manage a B2B technology customer portfolio, driving onboarding, adoption, value realization, retention, renewal readiness, and growth support. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, maintain account documentation, and identify process improvements. The role requires trusted relationship-building, strong organization, and familiarity with cloud or managed services environments.

Owns outcomes, value realization, lifecycle management, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, QBRs, executive discussions, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Contributes to Customer Success playbooks, process improvements, engagement models, and team mentoring within a managed services and cloud environment.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding through renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and deliver customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, engagement, retention, and renewal readiness. Develop customer success plans, monitor account health, conduct business reviews, coordinate cross-functional teams, resolve issues, and demonstrate business value. Identify expansion opportunities for Sales, maintain customer documentation, and contribute to process improvement. The role requires strong relationship management, organization, communication, and experience using CRM and Customer Success platforms.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, and renewal readiness. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, escalate concerns, and identify growth opportunities for Sales. Maintain customer documentation and metrics while contributing to Customer Success process improvements and delivering proactive, relationship-focused support.

Owns outcomes, value realization, adoption, retention, renewal readiness, and expansion support for strategic enterprise customers. Leads success plans, QBRs, executive conversations, lifecycle management, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Contributes to Customer Success playbooks and process improvements, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using RapidScale managed cloud services. Leads success plans, onboarding, QBRs, executive conversations, and renewal readiness while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also identifies risks, improves Customer Success processes and playbooks, mentors team members, and helps scale customer engagement models.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, and renewal readiness. Develop customer success plans, monitor account health, conduct business reviews, resolve escalations, and coordinate cross-functional teams. Identify growth opportunities for Sales, maintain account documentation, and contribute to customer experience and process improvements. The role requires strong relationship management, organization, communication, and familiarity with cloud or managed services environments.

Owns outcomes, value realization, adoption, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, onboarding, QBRs, executive conversations, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success processes, develops playbooks, mentors team members, and supports scalable engagement models in managed services, cloud, SaaS, or complex technology environments.