Top Remote Customer Success Jobs

The role involves managing strategic customer relationships, optimizing cybersecurity service investments, and ensuring customer preparedness through education and planning.

Serve as a trusted advisor to enterprise customers, drive product adoption and value, build executive relationships, provide consultative guidance on the monday.com platform, and empower teams to meet goals through strategic partnership and strong customer-facing engagement.

Provide post-sales technical expertise to help customers adopt GitLab through webinars, hands-on labs, office hours, and on-demand engagements. Partner with CSMs, AEs, and Renewals to deliver architecture guidance, implement use cases (SCM, CI/CD, DevSecOps, Agile Planning), and create reusable enablement content and learning resources.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

Act as a trusted advisor to Rapid7 customers, build relationships with technical and executive stakeholders, create Success Plans, drive product adoption, monitor usage and risks, advocate customer needs internally, and track KPIs to secure renewals and growth.

Serve as a trusted advisor for a portfolio of AMS customers from the Orlando Regional Success Center, driving onboarding, adoption, retention and expansion. Run time-bound engagements, resolve escalations, partner cross-functionally, promote best practices, and contribute customer success assets and case studies.

Serve as the primary OnStar GM Envolve customer contact for the South-Central region. Drive onboarding, adoption, retention, renewals and upsells, coordinate cross-functional issue resolution, use analytics to identify improvements, maintain Salesforce records, and increase product penetration while managing customer relationships and reducing churn.

The Enterprise Customer Success Manager at Samsara will engage with top customers, ensuring they optimize their use of IoT solutions, conduct workshops, and manage relationships. This role requires strong communication and problem-solving skills, with 4+ years of relevant experience.

The Enterprise Customer Success Manager partners with customers to customize solutions using IoT data, ensuring safety and efficiency in operations, while conducting business reviews and mentoring teams.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

The Enterprise Customer Success Manager will work closely with top customers to optimize their use of the IoT platform, ensuring increased safety, efficiency, and sustainability. This role involves problem-solving, relationship management, and conducting tailored workshops, while collaborating with various teams within the company to achieve customer goals.

As an Enterprise Customer Success Manager, you will engage with top customers to address their needs, help them achieve business value, and build long-lasting relationships. You will conduct workshops, create success plans, and collaborate across teams to guide clients in optimizing the Samsara platform's capabilities while driving customer satisfaction and success.

As a Customer Success Manager, you will work with top customers to understand their needs, advise on customizing the IoT platform, and facilitate success through collaboration with various teams.

Summer full-time paid internship supporting D1 Customer Success Operations: create product EOL strategy and processes, build automations and AI to manage EOL, and collaborate with operations, data science, ML, support, services, and customer success teams.

The role involves managing customer relationships, improving satisfaction, preventing churn, and providing governance guidance while integrating AI solutions.

The Senior Enterprise Customer Success Manager engages with Federal and Public Sector clients to drive value realization from Imprivata solutions, ensuring customer satisfaction, renewals, and product adoption while maintaining executive relationships and addressing complex client issues.

As a Customer Success Manager, you will develop relationships, analyze customer needs, and promote product adoption while managing accounts.

The Customer Success Manager will maintain relationships with clients, ensure satisfaction, drive revenue generation, and support Domino Cloud adoption.

Own and execute scaled digital customer engagement programs (webinars, workshops, email, on-demand content). Administer Gainsight lifecycle campaigns, manage Marketo email programs, run Zoom webinars, track engagement signals, analyze performance, and collaborate with stakeholders to iterate on program design and operations.

Build consultative relationships with customers to drive adoption, retention, renewals, and expansion. Proactively engage clients, manage SLAs, surface upsell opportunities, and advocate customer needs internally.

Manage and grow accounts using monday.com by running 1:1 and 1:many programs, partnering with Sales, delivering short-term high-value engagements, and driving retention and expansion through proactive, data-driven outreach and product expertise.

Own the customer lifecycle for strategic accounts: onboard, drive adoption, manage renewals, build C-level relationships, measure customer health, execute success plans with Sales, and facilitate reviews, trainings, and demos.

Lead a strategic Customer Success organization for enterprise SaaS customers. Build executive relationships, drive adoption and value realization, manage portfolio health and commercial outcomes (GRR/NRR), mentor CSMs, and advocate customer needs to Product and Engineering to reduce risk and drive expansion.

Lead a team of Customer Success Engineers, focusing on driving adoption of GitLab's DevSecOps platform through technical enablement programs and collaboration across various teams to ensure customer success and retention.

The Manager of Customer Success will oversee deployment and adoption of AI solutions, manage customer relationships, ensure performance tracking, and collaborate across functions to enhance service delivery.