Top Remote Customer Success Jobs

Manage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.

Own and expand customer relationships across the Western United States for a cloud-based healthcare genomics platform. Drive adoption, usage, and account growth within hospitals, laboratories, and healthcare organizations; identify expansion opportunities; navigate complex stakeholder groups; provide account support; and partner with sales teams on customer meetings and commercial development. The field-based role requires approximately 30–40% territory travel.

Lead and develop an enterprise Customer Success Manager team while owning a small customer portfolio. Drive customer satisfaction, product adoption, renewals, retention, and expansion of annual recurring revenue. Monitor customer health, mitigate churn risks, identify upsell opportunities, and ensure consistent customer value. Collaborate with Sales, Product, and other teams to improve the customer experience and support company growth objectives.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success plans, QBRs, executive engagements, retention risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Supports renewal and expansion opportunities, improves Customer Success playbooks and processes, and mentors team members in a B2B technology and managed-services environment.

Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Develops success plans, leads onboarding and QBRs, identifies risks, and coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering. Leads executive customer discussions, resolves cross-functional issues, strengthens advocacy, and contributes to Customer Success playbooks, processes, and engagement models. Mentors team members and helps scale Customer Success programs.

Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Develops success plans, leads QBRs and executive discussions, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, mitigates customer risks, and identifies expansion opportunities. The role also contributes to Customer Success playbooks, process improvements, engagement models, and team mentoring in complex B2B technology and managed-services environments.

Manage a portfolio of B2B technology customers through onboarding, adoption, engagement, renewals, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalated concerns, support retention and expansion, and identify process improvements. Build trusted customer relationships while partnering with Sales, Delivery, Operations, Consulting, Engineering, and Support.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers in managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. The role also improves Customer Success playbooks and processes, supports renewal and expansion strategies, mentors team members, and helps scale customer engagement models.

Manage a B2B technology customer portfolio, driving onboarding, adoption, value realization, retention, renewal readiness, and growth support. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, maintain account documentation, and identify process improvements. The role requires trusted relationship-building, strong organization, and familiarity with cloud or managed services environments.

Owns outcomes, value realization, lifecycle management, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, QBRs, executive discussions, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Contributes to Customer Success playbooks, process improvements, engagement models, and team mentoring within a managed services and cloud environment.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding through renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and deliver customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, and renewal readiness. Develop customer success plans, monitor account health, conduct business reviews, resolve escalations, and coordinate cross-functional teams. Identify growth opportunities for Sales, maintain account documentation, and contribute to customer experience and process improvements. The role requires strong relationship management, organization, communication, and familiarity with cloud or managed services environments.

Owns outcomes, value realization, adoption, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, onboarding, QBRs, executive conversations, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success processes, develops playbooks, mentors team members, and supports scalable engagement models in managed services, cloud, SaaS, or complex technology environments.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, engagement, retention, and renewal readiness. Develop customer success plans, monitor account health, conduct business reviews, coordinate cross-functional teams, resolve issues, and demonstrate business value. Identify expansion opportunities for Sales, maintain customer documentation, and contribute to process improvement. The role requires strong relationship management, organization, communication, and experience using CRM and Customer Success platforms.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and coordinating cross-functional teams to resolve issues. Support retention and expansion by demonstrating customer value, identifying risks and growth opportunities, and maintaining accurate engagement records. Contribute to Customer Success process improvement and help customers maximize the value of managed cloud and advisory services.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, and renewal readiness. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, escalate concerns, and identify growth opportunities for Sales. Maintain customer documentation and metrics while contributing to Customer Success process improvements and delivering proactive, relationship-focused support.

Owns outcomes, value realization, adoption, retention, renewal readiness, and expansion support for strategic enterprise customers. Leads success plans, QBRs, executive conversations, lifecycle management, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Contributes to Customer Success playbooks and process improvements, mentors team members, and helps scale customer engagement models.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, renewals, and growth support. Build success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve issues, maintain account documentation, and identify improvement opportunities. The role requires strong relationship management, organization, communication, and collaboration across Sales, Delivery, Consulting, Engineering, Operations, and Support.

Manage a portfolio of B2B technology and services customers, guiding onboarding, adoption, engagement, renewal readiness, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, support retention and expansion opportunities, and maintain accurate account documentation. The role also contributes to Customer Success process improvement and requires strong relationship management, organization, communication, and problem-solving skills.

Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success planning, QBRs, executive conversations, retention risk mitigation, and renewal support while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. Identifies expansion opportunities, improves Customer Success playbooks and processes, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using RapidScale managed cloud services. Leads success plans, onboarding, QBRs, executive conversations, and renewal readiness while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also identifies risks, improves Customer Success processes and playbooks, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, lifecycle management, retention, renewal support, and expansion opportunities for strategic enterprise customers. Leads success plans, QBRs, executive discussions, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks, standardizes engagement models, mentors team members, and helps scale the function.

Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Leads success plans, QBRs, executive conversations, lifecycle management, and risk mitigation while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success playbooks, engagement models, processes, and team capabilities while mentoring other Customer Success professionals.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. Contributes to Customer Success playbooks and process improvements while mentoring team members and supporting scalable engagement models.