Top Remote Jobs in Madison, WI

Drive services revenue by scoping complex enterprise data infrastructure engagements, authoring SoWs/RFP responses, producing accurate quotes in SFDC, coordinating partners and engagement teams, tracking opportunities in KeyedIn, and improving processes through analysis and automation to accelerate global customer onboarding.

Lead design, implementation, and troubleshooting of enterprise network and hybrid cloud infrastructure. Build and automate infrastructure-as-code (Terraform), mature observability (Datadog/Dynatrace/LogicMonitor), implement GitOps workflows (GitHub/GitHub Actions), script automation (Python/PowerShell), support incident response, and mentor peers to ensure scalable, secure, and auditable IT operations.

Lead strategy and execution of AI-driven customer support, optimize Zendesk and integrations, implement chatbots and agent-assist, improve self-service and knowledge management, measure performance, govern SOPs and training, and partner cross-functionally to scale support operations.

Support Medicare market and provider finance by building hospital unit cost models, performing actual-to-expected analyses, quantifying financial impacts of contracting and reimbursement changes, and producing executive reporting and Power BI dashboards. Partner with Network, Provider, Finance, and stakeholders using actuarial methods, claims data, and analytical tools (Excel, SQL Server, Databricks).

Own end-to-end growth features across the stack (TypeScript/Node.js backend, React frontend) to drive acquisition, conversion, retention and monetisation. Design architecture, run A/B experiments, instrument metrics, use AI-assisted tools in engineering workflows, mentor juniors, and iterate rapidly with PMs and designers.

Contract IT System Administrator to manage and harden multi-cloud (AWS/Azure) infrastructure and Microsoft 365/Entra ID, support endpoints and managed IT/security SaaS, automate admin tasks with scripting, maintain documentation, and help meet DoW security and compliance expectations.

Senior member of the Data & Analytics team who translates operational reporting requirements into Epic- and Qlik-based analytics solutions. Develops RW SQL reports, Radar dashboards, and self-service artifacts; validates data, mentors junior analysts, enforces best practices, supports intake/prioritization, and coordinates training and legacy-to-new-tool migrations.

Provide internal IT support and endpoint management for a fully remote workforce: provision and maintain macOS/Windows devices, enforce endpoint security, manage MDM/UEM and SaaS provisioning (Google Workspace, Slack, Atlassian), triage help desk tickets, maintain IT documentation, oversee vendor/licensing relationships, and partner on internal infrastructure and policy initiatives including AI tool governance.

Support Strategic Accounts by developing and maintaining Health System/IDN/GPO bids, renewals, and proposals. Serve as liaison to customers, assist with contract administration, compliance, pricing analysis, financial impact reports, query/report development, trend analysis, and process improvements. Compose technical correspondence and act for manager as needed.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.