Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our ticketing system platform helps global business travelers book flights, trains, and more travel options around the world. In this role, you'll play a critical part in system imaging, issue resolution for hardware and software, and managing assets and vendors. If you have experience in Windows and Mac OS support and a passion for the travel industry, we'd love to meet you.
What You’ll Do
- Lead and update ticketing system within established SLAs, prioritizing critical tickets and assessing impact severity to the business
- Provide on-site and remote technical service support, installation, configuration, and problem resolution in Windows / Apple / MAC / Network environments
- Diagnose mechanical, hardware, software and system failures and determine the most cost-effective and timely repair resolution
- Maintain a sophisticated understanding of IT hardware repair and OS management at all levels
- Identify methods to improve customer support by evaluating current processes, procedures, and technology
- Coordinate support and repair activities with select third party vendors.
What We’re Looking For
- Must be US Citizen and successfully complete background check.
- Hybrid role requiring occasional onsite work in the Arlington, VA office and other offices in the region.
- Part of on call rotation.
- Working hours M-F 2 -11 AM Eastern
- 5+ years of experience in an enterprise desktop support environment, with software and hardware technical issues
- AA degree in computer science, or technical school is preferred
- Experience with Windows and Mac operating systems, Office Suites, and Active Directory
- Professional writing and documentation skills
- Excellent verbal and written communication
- Passionate about the details
- Driven and able to follow written processes and procedures
Location
Virginia, United States
The US national base salary range for this position is from
$70,700.00 - $131,300.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- Must be a US citizen
- Successfully complete a background check
- Work occasional on-site shifts in the Arlington, Virginia office and other regional offices
- Participate in an on-call rotation
- Work Monday through Friday, 2:00 PM to 11:00 PM Eastern
- 5+ years of experience in an enterprise desktop support environment handling software and hardware issues
- Associate degree in computer science or completion of technical school
- Experience supporting Windows and Mac operating systems, office suites, and Active Directory
- Professional writing and documentation skills
- Excellent verbal and written communication skills
- Ability to follow written processes and procedures
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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