Top Remote Technical Support Engineer Jobs

The Search Engineer, Technical Support role at Lucidworks involves troubleshooting search issues, supporting customer configurations, and providing high-value solutions. The engineer will communicate regularly with customers to understand their needs and work collaboratively with engineering teams for root cause analysis and problem resolution, while also documenting solutions for future reference.

As a Technical Support Engineer, you will provide first-line technical support for Neon Postgres, troubleshoot complex issues, coordinate root-cause analysis, and ensure user satisfaction. You will work closely with users, engineers, and product teams to address technical problems and improve service delivery.

As a Technical Support Engineer, you will assist Legion customers by diagnosing and troubleshooting software issues, escalating critical problems to engineering, and providing end-to-end resolution. Your responsibilities include managing support tickets, communicating with customers, documenting troubleshooting steps, and becoming an expert on Legion's product configurations.

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.

The Technical Support Engineer will troubleshoot technical issues for clients, communicate effectively via phone or online, analyze information, and resolve moderately complex problems. They will maintain customer relationships, contribute to a knowledge base, and communicate feedback for product improvement.

As a Technical Support Engineer at Plaid, you will manage customer inquiries via Zendesk, troubleshoot integration issues, collaborate with engineering teams on resolutions, and work on process improvement projects. You will play a crucial role in ensuring customer satisfaction and operational efficiency.

The Technical Support Engineer will manage customer support tickets, collaborate with product teams, enhance the Help Center, and lead technical projects focusing on critical customer issues and reporting.

The Deployment and Technical Support Engineer is responsible for deploying and providing solutions-based support for the ThreatConnect platform to key customers. This role involves troubleshooting, maintaining customer relationships, communication, and innovating deployment technology.

As a Staff Technical Support Engineer, you will assist customers in resolving complex issues with Kong products, lead investigations into technical challenges, create knowledge articles, and innovate within the support team to enhance service delivery.

The Technical Support Engineer provides advanced support for clients using Merge Healthcare products, resolves complex technical issues, communicates effectively with customers, documents troubleshooting steps, and performs software upgrades to ensure system stability.

The Technical Support Developer for Databases will troubleshoot and resolve complex technical issues related to database connectors, provide support via email and Zoom, write SQL queries, develop code for escalated customer issues, and enhance knowledge base documentation.

The Platform Support Engineer ensures the performance and reliability of Trumid's trading platform by managing incidents, supporting clients, and maintaining various environments. Responsibilities include incident resolution, system health monitoring, and enhancing platform capabilities through innovation and collaboration with technical teams.

As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshoot technical issues, and optimize customer experiences. You'll work closely with sales to onboard new clients and help identify product improvements while enhancing your technical skills in a fast-paced environment.

As a Technical Support Engineer at Chainguard, you'll take ownership of customer issues related to Chainguard Images, ensuring timely resolution while communicating effectively with both technical and non-technical users. You'll document investigations, raise issues with engineering teams, and contribute to knowledge base content, all while collaborating across various teams to enhance customer experience.

As a Technical Support Engineer at Socure, you will drive customer satisfaction by resolving reported issues, managing API integrations, and collaborating with internal teams. Responsibilities include troubleshooting, log analysis, and maintaining support documentation. The role emphasizes customer communication, especially during critical incidents, and requires a proactive approach to identifying problems.

The Technical Support Engineer will provide remote and on-site technical support for complex imaging equipment issues, assisting customers and service engineers in troubleshooting and problem resolution. The role requires occasional weekend and after-hours support, along with the maintenance of high product knowledge to effectively address technical challenges.

As a Customer Technical Support Engineer, you will enhance customer success by resolving technical issues, conducting training sessions, and ensuring smooth platform implementation. Your role involves strong communication with clients, sales, and engineering teams while maintaining documentation and adhering to service level agreements (SLAs).