Top Remote Technical Support Engineer Jobs

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

The Technical Support Engineer will handle customer support tasks from ticket to resolution, write code for bug fixes, engage in sales discussions, and create documentation. They are responsible for customer health and debugging, working collaboratively with customers and engineers.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Provide expert-level technical support and failure analysis for probe card products in production, drive root-cause investigations using ATE, microscopy and electrical measurements, collaborate with engineering and manufacturing on corrective actions, support NPI and onsite customer troubleshooting, and analyze wafer test data to produce technical reports and optimize yield.

Provide frontline technical support for Fireblocks' SaaS platform, resolving customer issues via Slack and other tools, escalating complex cases, participating in incident response, documenting cases, and contributing to process improvements. Work US-Pacific hours on a fixed Wed–Sun schedule after training, collaborating with internal teams to ensure customer success in crypto and DeFi environments.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Provide Tier II technical support for CPQ software and ERP/CRM integrations. Diagnose SQL Server, web application, database, and integration issues; collaborate with Engineering and Professional Services; document root causes and resolutions; identify recurring problems; and improve support processes and customer experience. The role requires troubleshooting expertise, SQL knowledge, familiarity with Microsoft and web technologies, and strong communication skills. It is remote within the United States or Canada.

Technical Support Engineer owning investigation, reproduction, and agent-assisted fixes for platform issues. Monitor Zendesk escalations, use Datadog and SQL to diagnose incidents, coordinate cross-functional incident response, implement and test fixes, perform RCA and documentation, and maintain operational workflows while improving monitoring and prevention.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

Provide advanced technical support for enterprise customers, diagnose and resolve network security, OS (Linux/Windows) and virtualization issues, deploy software and networking equipment, maintain high customer satisfaction, collaborate with internal teams, and occasionally travel onsite while based in Cambridge, MA or Dallas, TX.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide front-line technical support for a B2B SaaS lead-tracking platform: troubleshoot HTML/JavaScript, integrations (Zapier, CRMs), analytics and attribution, escalate bugs to engineering, document solutions, and improve knowledge base and SOPs to drive customer success.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Provide technical product support via email and phone, troubleshoot and root-cause customer issues, explain technical concepts clearly, recommend best practices, collaborate with Engineering and Product teams to resolve complex problems, manage multiple requests with high quality and responsiveness, and continuously learn new product features and technologies.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.