Top Remote Technical Support Engineer Jobs

Provide remote technical support for Cellebrite software to Americas customers via phone, email, and chat. Troubleshoot and resolve issues, manage cases in CRM, meet SLA/KPI targets, collaborate with internal teams, and maintain high customer satisfaction. Support spans Windows, networking, mobile OS and SaaS environments.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.