Top Remote Technical Support Engineer Jobs

Provide Tier 1 technical support for PreVeil’s encrypted email and file-sharing platform. Responsibilities include managing customer tickets, resolving account setup and configuration issues, conducting onboarding and training sessions, documenting troubleshooting steps, escalating complex issues, and updating knowledge-base articles. The role requires strong communication, customer service, organization, and familiarity with Windows, macOS, email clients, Zoom, and support ticketing systems.

Provides technical support for Web3 infrastructure customers, troubleshooting integrations and infrastructure issues using logs, CLI tools, scripting, Linux, and proxies. Documents findings, escalates actionable issues to engineering, maintains support documentation, improves automation and tooling, and handles account and billing requests. Collaborates cross-functionally to resolve customer problems quickly and participates in support rotations and issue reviews.

Provides technical support for CPQ software and integrations with ERP, CRM, databases, and web applications. Diagnoses issues, writes SQL queries, troubleshoots enterprise software and deployments, documents resolutions, collaborates with Engineering and Professional Services, escalates complex problems, and maintains customer communication. The role also involves identifying recurring issues, improving support processes, participating in technical training, and developing expertise in Microsoft technologies, SQL Server, web platforms, and .NET.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Provide advanced technical support for enterprise managed file transfer software, troubleshooting applications, operating systems, databases, networks, certificates, and cloud or container environments. Own customer cases from intake through resolution, lead customer communications, coordinate with sales and R&D, document activities in CRM, support product releases, manage service-level commitments, participate in after-hours on-call rotations, and provide proactive account support.

Provide advanced technical support for WordPress hosting customers through live chat and email. Troubleshoot WordPress performance, caching, slow queries, security issues, and platform problems using tools such as Grafana. Investigate threats, analyze logs and performance trends, recommend optimizations, escalate issues, collaborate cross-functionally, and share technical knowledge. The role supports enterprise clients, agencies, developers, and infrastructure-aware customers while maintaining a high-quality customer experience.

Provides Tier 1 technical support to Action1 customers by troubleshooting software, patch installation, deployment, and configuration issues across Windows, macOS, and Linux. Responsibilities include resolving inquiries, reproducing and escalating defects, collaborating with engineering and product teams, maintaining knowledge-base documentation, incorporating customer feedback, and improving support processes.

Own the technical support function for client integrations, including triage, issue resolution, escalation, client communication, incident support, status updates, monitoring awareness, and documentation. Investigate issues using SQL, logs, APIs, dashboards, and alerting tools. Maintain Jira tickets, Confluence documentation, runbooks, FAQs, and integration guides while serving as the bridge between clients, vendors, QA, engineering, and product.

Provides backup technical support for APIs and audience workflows, investigates production and staging issues using logs, metrics, Kafka, databases, and observability tools, troubleshoots advertising platform integrations, validates authentication and synchronization problems, follows runbooks, documents findings, and escalates complex issues to engineering teams.

Provides advanced technical support for a B2B SaaS product through case management, live chat, email, and video. Diagnoses and triages bugs, partners with engineering and product teams, supports Success Architects, communicates during incidents, and turns customer feedback into product improvements. The role also improves documentation, processes, knowledge bases, and customer operations efficiency while explaining complex technical concepts to technical and non-technical users.

Provide remote help desk and desktop support for employees nationwide. Troubleshoot Windows, Microsoft 365, hardware, software, wireless networks, LAN/WAN, and remote computing issues. Administer workstations and network devices, install drivers and peripherals, train users, document resolutions in ZenDesk, and collaborate on application problems. The role requires strong technical troubleshooting, communication, organization, and ITIL/ITSM experience while supporting Western Time business hours.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Resolve customer technical issues within SLA, troubleshoot web applications and data-related problems, and maintain high customer satisfaction. Collaborate with R&D, Product, Customer Success, and Medical teams on complex escalations. Improve support processes, document solutions in the knowledge base, and contribute to troubleshooting methodologies. The role requires SQL and data analysis expertise, customer-facing communication, project management, and preferably programming and healthcare industry experience.

Provide technical support and field implementation for packet microwave and millimeter-wave wireless systems used in mobile backhaul, fronthaul, and broadband networks. Responsibilities include installation supervision, antenna alignment, commissioning, network integration, customer training, troubleshooting throughput and performance issues, desktop and hardware support, technical documentation, and collaboration with engineering and R&D teams. The role requires extensive RF systems experience, networking knowledge, Linux proficiency, and travel to customer sites throughout the United States.

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.

Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.

Own and resolve the customer support queue for a B2B SaaS platform, triaging technical issues, diagnosing integrations and data problems, and communicating solutions clearly. Improve documentation, playbooks, SLAs, metrics, tooling, and support processes. Collaborate with Solutions Engineers, Product Managers, and Engineering to identify recurring issues and influence the product roadmap. The role is customer-facing, fast-paced, and requires independent problem-solving, technical curiosity, and process orientation.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Provides end-user technical support for Net Health software applications. Responsibilities include diagnosing and resolving client issues, troubleshooting software dependencies and system problems, escalating unresolved cases, responding to email and phone inquiries, documenting resolutions, maintaining knowledge-base content, and collaborating with internal teams. The role also requires product training, follow-up communication, effective case management, and support for both technical and non-technical users.

Provide technical support for Cyberhaven’s data security and endpoint DLP platform. Troubleshoot customer issues, identify root causes, reproduce and document bugs, escalate high-priority incidents, and collaborate with engineering teams. Guide customers on platform usage, understand their data security risks, maintain support documentation, meet SLA expectations, and contribute to support processes, reporting, and customer satisfaction metrics.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.