IT System Administrator (Remote)

What We Do

Care Access is delivering the future of medicine today. By uniting healthcare staff with centralized research operations and technology, we have built one of the nation’s largest clinical research companies. Care Access has grown rapidly through a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are

We care. Our values are rooted in sincerity, passion, and a collective drive to build a dramatically better clinical trials community. Our culture is one of open dialogue and respectful communication: every member of the Care Access team has an equal voice. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere.

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team that represents the people we aim to support and maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.

We also work in an industry that needs to better engage people from diverse, traditionally underrepresented backgrounds in clinical trials. Therefore, creating a diverse and inclusive workplace is just the start. We must also increase diversity and representation in clinical trial participation through the solutions we create and the clinical trial ecosystem we aim to build.

What we are looking for:

The ideal candidate will be experienced in implementing IT policies and systems for a remote workforce that can scale with a fast-growing company.

Our goal is to ensure systems and people are effective and function within the limits of budget, time, and specifications of the company while complying to regulatory requirements and industry best practices.

• An IT Admin to implement, configure, maintain, and support IT assets within our company.
• One who will support the company’s technology operations, and implement necessary IT assets, configurations, procedures, and systems.

What you will do in this role:

• Support daily IT operations including account management, device administration, network administration, and software management
• Plan, design, and implement necessary IT assets to meet our growing needs
• Develop scalable and practical policies configurations for workstations and mobile devices to meet or exceed compliance requirements
• Manage our remote workstations and cloud solutions
• Periodically review device activities and logs to ensure our fleet remains operational, secure, and compliant
• Be an ambassador of best security practices across the organization
• Stay up to date with security software, vulnerabilities, exploits, incidents, etc.
• Manage and process device or user incidents
• Train and direct system users on the correct use of information systems 
• Document process, procedure, and activities related to all IT systems
• Work with cross-functional stakeholders to identify requirements and plan feasible solutions to address company goals.
• Work as tier-1 support to troubleshoot problems with information technology

What you need for this role:

• 5+ years as IT administrator
• Strong knowledge in computer security, computer networking, and cloud services
• Experience with managing a fleet of Windows and Apple devices using Microsoft cloud-based tools
• Experience with Windows, macOS, iOS, and Android operating systems
• Strong organizational, documentation, and communication skills
• Desire and ability to learn new technologies
• Desire to be a part of a growing start-up and making it a success
• Ability to thrive in a fast-paced environment
• Experience with LinuxKnowledge of HIPAA and GCP regulations, preferred
• Relevant industry certifications (Microsoft, Google, ITIL), preferred

Benefits:

• PTO/Vacation days, sick days, Holidays. 
• 100% paid Medical, Dental, and Vision Insurance. 75% for dependents.
• HSA plan
• Short-term disability, long-term disability, Life Insurance. 
• Continued Education Allowance
• Culture of growth and equality
• 401k retirement plan

About us

At Care Access, every day we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. The work that we do brings life-changing therapies to those who are in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and to work with the big players while also engaging with the very best physicians and caring for patients. Through innovation and a unique technology-enabled service model, our team of experts is paving the way to take this vision forward. 

We care. Our values are rooted in being genuine, finding new ideas, and building something meaningful. Influenced by our values, we have built a culture valuing communication and dialogue: we care about what everyone has to say and we spend energy on being equal and inclusive. Along the way, we are caring for each other, accelerating medicine, and seeding a long-term impact for generations to come.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.