Top Remote Customer Success Manager Jobs

Own enterprise dairy accounts as primary CSM—drive adoption, execute engagement plans, manage renewals/upsell, run executive reviews, monitor customer health, resolve escalations with cross-functional teams, and influence product roadmap while maintaining CRM data integrity.

Serve as the primary architect of the customer journey to drive retention and growth. Build strategic C-level relationships, monitor customer health, lead cross-functional teams to mitigate risk, and deliver success plans. Use Salesforce and Google Suite to manage customer data and collaborate across the organization to meet clients' operational goals.

The Sr. Customer Success Manager is responsible for the health of assigned accounts, ensuring customer adoption and growth while managing renewals and upsells through relationship building and technical support.

Lead post-sale customer journey for enterprise accounts to drive product adoption, retention, and measurable business outcomes. Develop and execute success plans, run executive reviews, remove adoption blockers, coordinate cross-functional teams, enable technical onboarding, and support renewal and expansion. Prioritize in-person engagement and travel to build strategic relationships and scale CS programs.

Lead enterprise customer success for an AI-driven SOC product: drive value realization, manage account health and QBRs, scale success playbooks, optimize adoption and time-to-value, translate customer feedback into product requirements, and serve as a strategic advisor to customer security leaders.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Owner of strategic relationships for large, multi-national employer partners. Develop account strategies, lead C-suite conversations, present data-driven VOI/ROI, align product roadmap, drive engagement, mitigate risks, and collaborate cross-functionally to ensure renewals and customer success.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Serve as primary contact for strategic retail customers, driving retention, adoption, and expansion through executive relationship-building, account planning, cross-functional coordination, and Executive Business Reviews. Advocate for customers internally, support professional services and projects, identify growth opportunities, track customer data and outcomes, and meet retention, adoption, and growth targets.

Lead onboarding, training, and adoption for Weave's AI-driven SaaS platform; customize document templates; establish CS processes; drive account advocacy, renewal, and expansion; act as customer-product conduit; provide virtual and in-person enablement (up to 50% travel).

Lead post-sale lifecycle for CIQ Planning: govern implementations, build methodology and health metrics, drive adoption/expansion, partner cross-functionally, and turn customer outcomes into roadmap and revenue impact.

Vantage seeks a Senior Customer Success Manager to oversee post-sale customer engagement, offering onboarding, training, and support to enhance customer satisfaction and product adoption.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.

Own and manage a portfolio of enterprise Omni Commerce accounts (Walmart & Target focus), drive retention and adoption, lead executive engagements, develop scalable onboarding/playbooks, translate customer workflows into product feedback, identify expansion opportunities, and mentor peers while aligning commerce and retail media initiatives across teams.

Lead and operationalize cross-functional Customer Success programs to drive adoption, retention, and growth. Analyze customer and program data, establish success metrics and reporting, influence stakeholders, support enablement, and manage a small portfolio of medium-touch SaaS accounts to ensure value realization and coordinated execution with Sales and Professional Services.

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

As a Senior Customer Success Manager, you will manage enterprise customers, drive procurement success, and improve customer engagement by providing guidance and education on Zip's platform.

The Senior Customer Success Manager will manage a portfolio of clients, drive customer success on the Zip platform, and act as a trusted advisor to enhance procurement efficiency.

Manage a portfolio of enterprise and mid-market North American customers to drive adoption, retention, expansion, and measurable ROI for Jumio's identity verification SaaS. Monitor health signals, build success plans, lead business reviews, partner cross-functionally, handle escalations, and ensure customers achieve outcomes tied to renewals and expansion.

Manage a portfolio of enterprise and strategic accounts to drive adoption of NodeZero. Onboard clients, act as trusted advisor, identify risks and upsell opportunities using usage data, conduct QBRs, relay customer feedback to product teams, and secure renewals.

Manage a portfolio of advertising clients for Quora, provide strategic guidance to scale revenue, troubleshoot campaign delivery, optimize performance campaigns, conduct business reviews and check-ins, translate analytics into actionable insights, and share best practices internally and externally.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.