Top Remote Jobs in Cleveland, OH

The Customer Support Manager leads the support department, enhancing service quality, managing operations, and fostering a productive team environment. They handle escalated issues, develop policies, and collaborate with other departments to improve customer satisfaction.

Lead the development of AI-powered capabilities in a vertical SaaS platform by improving customer workflows and overseeing product strategy, execution, and go-to-market efforts.

The RVP, Strategic Accounts will lead the Strategic Accounts business, driving new customer growth and designing a high-performing sales organization in the AI-powered customer experience sector.

Lead design, deployment, and optimization of SAP systems, architect cloud solutions, enforce security, oversee audits, and mentor junior engineers.

Create high-signal B2B content and run multi-channel demand generation to drive pipeline. Own LinkedIn and social presence, paid campaigns, email nurture, event content, community engagement, and measurement to convert attention into demos and revenue.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Hunt and close new enterprise healthcare customers for public cloud solutions. Own full sales cycle, engage C-suite and clinical stakeholders, articulate ROI and compliance value, partner with hyperscalers and internal teams, maintain pipeline and forecasts, and drive long-term customer relationships.

As a software engineer, you will enhance customer experiences and build tools for restaurant partners, focusing on payments and analytics.

Lead a team of underwriters in transforming underwriting practices through AI and operational improvements while collaborating with cross-functional teams.

Responsible for managing external partnerships, leading supplier selection and negotiations, and ensuring compliance with performance metrics. Also handles grievances and training for vendors.