Top Remote Customer Success Jobs in Cleveland, OH

Lead the Customer Success organization, driving performance across onboarding, adoption, retention, and expansion while coaching team members and improving outcomes through data-driven strategies.

Lead a team of renewals professionals to optimize revenue and reduce attrition through negotiation, strategy development, and stakeholder collaboration. Manage forecasting and provide insights to enhance financial performance.

Manage a portfolio of clients post-implementation to drive adoption, retention, and growth. Use Gainsight and customer metrics to monitor health, deliver training and success programs, support renewals and upsells, advocate for customers internally, and collaborate cross-functionally to optimize client outcomes.

The Associate Client Success Manager will build client relationships, ensure product usage, provide support, and contribute to onboarding and training for rehab therapy teams.

The Founding CSM will lead post-sale experiences, manage customer onboarding, retention, and expansion while creating playbooks to enhance customer success at Endless Commerce.

Manage a mid-market book of employer clients in the Northeast, build relationships with clients and brokers, drive renewals and upsells, deliver performance reporting, and act as a healthcare benefits consultant to achieve strategic account goals.

The Customer Success Manager will support high-profile customers, driving adoption of RingCentral's technology and ensuring customer satisfaction while managing internal and external initiatives.

The Enterprise Customer Success Manager will guide large enterprise customers through journey management transformations, ensuring adoption and value realization, driving renewals and expansion, and collaborating with cross-functional teams.

Lead Customer Success for Tier 1 and national accounts, driving adoption of Calix One, customer retention, expansion revenue, executive relationships, measurable business outcomes, and a high-performing global team while influencing cross-functional strategy.

The Client Success Manager will engage existing clients, provide account management, identify sales opportunities, and collaborate with teams to enhance customer satisfaction and achieve revenue targets.

Lead a pod of CSMs while owning an enterprise account portfolio: drive renewals, expansions, KPI tracking (in HubSpot), executive relationships, forecasting, coaching, and cross-functional problem-solving to reduce churn and grow client impact.

As a Customer Success Manager, you will help customers drive value from products, enhance engagement, manage account health, and support retention efforts.

As a Customer Onboarding Specialist, you will onboard and train customers, maintain client relationships, address inquiries, and improve client satisfaction.

Lead customer engagements and analytics projects to ensure clients maximize solutions' value. Collaborate with teams for continuous improvement and manage project delivery. Build strong customer relationships and communicate data insights effectively.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

The Forward Deployed Customer Success Manager manages strategic relationships with Lighthouse accounts, ensuring customer success and retention through technical literacy and effective orchestration of cross-functional teams.

Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.

As a Customer Success Manager, you will advise customers on using TENEX's MDR platform, ensuring engagement, satisfaction, and success while managing risks and driving product improvements.

As a Customer Success Manager, you'll drive customer adoption, engagement, and retention on our AI-powered platform, and ensure customer satisfaction through onboarding and ongoing support.

The Senior Customer Success Manager will build long-term relationships with customers, guide them from onboarding to renewal, monitor account health, and advocate for customer needs within the company.