Top Remote Jobs in Birmingham, AL

Handle complex customer escalations, advocate for customers across public channels, coach support agents, audit ticket quality, identify support trends, improve processes, train agents, and maintain Help Center and internal documentation. The role requires strong written communication, de-escalation skills, customer-focused judgment, and independence in a remote asynchronous environment.

Supports Solutions Engineers and Account Executives with customer discovery, technical demonstrations, use-case development, requirements documentation, AI workshops, and consultative technical sales. Learns Talkdesk’s cloud contact center, AI, automation, analytics, and integration capabilities while collaborating across product, engineering, sales, marketing, and customer success teams. Builds presentation, consulting, technical, and customer-facing skills through mentorship and hands-on experience. Travel to customer meetings, internal events, and team sessions may be required.

Develop, test, troubleshoot, and support high-volume software applications in an Agile environment. Collaborate with architects, product teams, customers, and engineers throughout the software development lifecycle. Participate in design and code reviews, automated testing, production monitoring, security and privacy practices, and root-cause analysis. Use approved AI-assisted development tools responsibly across coding, testing, debugging, documentation, and delivery while maintaining accountability for software quality, reliability, performance, and maintainability.

Build backend services, APIs, data workflows, AI-enabled applications, coding agents, and secure DevSecOps pipelines for government and defense customers. Establish controlled AI development environments, automated quality and security testing, compliance evidence, software supply-chain protections, and Platform One-compatible deployment workflows. Modernize legacy applications and collaborate with software, platform, cybersecurity, and mission teams to transition R&D prototypes into secure operational capabilities.

Own an enterprise customer portfolio from deployment through adoption, renewal, and expansion. Build success plans, drive platform adoption and value realization, manage retention risks, negotiate commercial agreements, and identify expansion opportunities. Partner with Sales, Product, Engineering, Professional Services, Support, systems integrators, procurement, InfoSec, and legal. Lead executive-level workshops and business reviews while managing ARR, NRR, GRR, usage, adoption, and CSAT/NPS metrics.

Designs and optimizes scalable data platforms, architectures, and production pipelines supporting AI and machine learning. Responsibilities include Databricks Lakehouse development, batch and real-time processing, data governance, security, monitoring, performance tuning, infrastructure planning, and collaboration with DevOps, MLOps, and cross-functional teams. The role serves as the AI team’s data engineering subject matter expert and ensures reliable, secure, cost-effective data solutions.

Leads and develops Agency Partner Managers responsible for growing agency portfolios, increasing media spend, expanding campaigns, and maintaining partner health. Owns forecasting, portfolio performance, account recovery, partner enablement, hiring, coaching, and cross-functional collaboration with Sales, Product Marketing, and Partner leadership. Uses account analysis, paid media expertise, CRM reporting, and strategic agency relationships to drive retention, expansion, and revenue growth.

Manages global strategic-account programs by translating account priorities into roadmaps, calendars, milestones, and success measures. Coordinates campaigns, content, coaching, and regional initiatives across internal teams and client stakeholders. Oversees reporting, dashboards, business reviews, capacity planning, and program optimization using engagement data and feedback. Requires strong cross-functional coordination, analytical skills, and experience managing enterprise programs across multiple regions or large employee populations.

Leads CFGI’s AI Strategy and Readiness advisory practice, owning the sale and delivery of AI and data readiness assessments, maturity evaluations, roadmaps, and business cases. Advises CFOs, CIOs, boards, audit committees, and private equity sponsors; develops assessment methodologies; originates revenue; and builds an advisory team. The role also partners with architecture and transformation leaders to convert diagnostics into follow-on engagements and represents the practice through publications and executive events.

Build and maintain full-stack applications that deliver AI/ML insights through backend services, REST APIs, containerized microservices, and high-performance front-end interfaces. Responsibilities include cloud-native development on Google Cloud or Azure, database management, testing, CI/CD automation, security, troubleshooting, and Agile collaboration.