Top Remote Jobs in Baltimore, MD

Lead end-to-end delivery of complex technical projects, managing scope, schedules, budgets, resources, risks, and stakeholder communications. Collaborate with product management, systems engineering, IT infrastructure, and QA teams to deliver high-quality projects aligned with strategic objectives. Drive continuous improvement in project management practices and ensure customer value through effective cross-functional leadership.

Provide frontline technical support for ERP and other business applications through phone, email, chat, and self-service channels. Diagnose and resolve complex software, data, code, performance, integration, and environmental issues. Collaborate within a swarm support model, share knowledge, coordinate with cross-functional teams on defects and enhancements, maintain product expertise, and follow up with customers. Support may involve SQL, monitoring tools, cloud platforms, databases, networks, APIs, and Windows environments.

Manages and re-engages territory partners, executes outbound and marketing campaigns, generates qualified leads, and drives customer and partner conversions. Builds relationships with decision-makers, conducts cold outreach, meets performance KPIs, analyzes campaign data, and collaborates with Marketing, partner development, and vertical teams. The role also involves structuring, negotiating, and closing deals while developing strategies to grow partner engagement and business results.

Leads systems engineering for embedded, electro-mechanical medical devices. Defines requirements, architecture, interfaces, and traceability; leads design reviews, risk management, verification and validation; collaborates across mechanical, electrical, software, quality, and regulatory teams; and supports FDA 510(k), PMA, and EU MDR submissions.

Lead strategic account management for enterprise customers by driving retention, upselling, cross-selling, product adoption, and revenue expansion. Build executive relationships, manage complex sales cycles, forecast pipeline, and identify customer needs. Partner cross-functionally with Customer Success, Professional Services, Engineering, Marketing, and Product Management to deliver measurable customer outcomes and win competitive opportunities.

Develop and validate machine learning and predictive models, perform statistical and data analysis, conduct ETL across repositories, and assess model quality. Communate findings through visualizations and written reports, automate analytical workflows, and collaborate directly with nontechnical customers to refine requirements and deliver data-driven solutions. The role requires expertise in ML/AI, programming, cloud environments, CI/CD, and government or safety-critical systems.

Leads the sales and partnerships insights function supporting sponsorship, ticketing, premium sales, and revenue decisions. Builds analytics standards, reporting, forecasting, pricing, pipeline, renewal, and performance measurement capabilities across decentralized properties. Recruits and manages an analytics team, partners with enterprise data and CRM teams, deploys models and AI-enabled tools, and advises executives, venue leaders, and clients on commercial strategy and outcomes.

Lead enterprise customer onboarding and deployment projects for Ping Identity solutions. Manage deployment strategy, project plans, risks, issues, decisions, communications, stakeholders, and customer expectations. Collaborate with sales, product, engineering, support, vendors, executives, and technical teams to deliver projects on schedule and achieve customer business outcomes. Present to senior executives, resolve escalations, and transition customers to ongoing Customer Success management.

Manage multi-entity general ledger activities, month-end close, consolidations, intercompany processes, reconciliations, revenue recognition, and global tax-related accounting. Improve close speed, controls, documentation, cash and payment operations, chart of accounts structure, and ERP migration readiness. Partner cross-functionally with Product, Billing, Tax, BizOps, and Data teams while supporting audit and SOX compliance.

Develop data-driven B2B content for embedded payments, including an annual benchmarking study, articles, guides, interactive tools, campaigns, executive presentations, webinars, partner content, and SEO materials. Translate analyzed data into compelling narratives and visuals, collaborate with design and marketing teams, support events and launches, and occasionally back up social, podcast, email, and PR activities.