Top Remote Jobs in Atlanta, GA

Provide senior-level technical support for a cloud backup platform by troubleshooting customer issues, analyzing logs, networking, Linux systems, and code. Escalate complex incidents, coordinate with product and engineering teams, maintain documentation, and design automation that scales support operations. Participate in after-hours, holiday, and weekend on-call coverage while working primarily 9–6 EST.

Owns complex Tier 2 and Tier 3 customer support issues for SaaS products, using SQL, logs, sandboxes, and cloud infrastructure knowledge to troubleshoot and resolve problems. Builds customer relationships, documents cases in Zendesk, coordinates with Development, QA, Implementation, and Product teams, mentors junior support staff, contributes to knowledge-base content, and improves support processes. The role also supports implementation-to-production transitions and applies AI tools to enhance support workflows.

Leads cross-functional supply chain and logistics improvement projects, distribution center automation and process optimization initiatives, and PMO standardization. Manages project scope, plans, budgets, vendors, communications, and global stakeholders. Coaches project leaders, trains teams on project methodologies, and drives operational excellence across 3M Global Logistics.

Develop machine learning and AI models using clinical, claims, and social determinants of health data to improve pediatric patient outcomes. Partner with stakeholders and cross-functional teams to define requirements, optimize data collection, build data assets, conduct exploratory analysis, and deliver strategic and patient-care insights. Query Snowflake independently and present findings to nontechnical staff.

Develop and execute technical and content SEO strategies for client websites. Conduct audits, resolve crawlability and indexing issues, optimize site architecture and on-page elements, support migrations, monitor performance using analytics tools, and provide actionable recommendations. Collaborate with developers, writers, SEO specialists, and clients while managing multiple projects and adapting to emerging AEO, GEO, and AI-search trends.

Owns Meta and TikTok paid social for auto insurance, including budget and bid strategy, margin performance, creative testing, attribution, compliance, landing-page optimization, and channel scaling. The role requires hands-on daily buying, direct accountability for contribution margin, collaboration with creative, product, compliance, and insurance leadership, and development of a repeatable paid-social playbook.

Manage a high-volume portfolio of B2B SaaS partner and reseller accounts, driving product adoption, campaign launches, engagement, retention, and measurable customer value. Build success plans, lead enablement sessions, guide data and product conversations, identify risks, and create recovery plans. Use HubSpot and customer data to prioritize actions, maintain account visibility, and coordinate with Support, Product, Engineering, and partner teams. Develop scalable playbooks, webinars, workshops, and adoption programs.

Drive new SaaS business growth across North American financial services accounts. Responsibilities include territory planning, outbound prospecting, full-cycle sales, product demonstrations, consultative selling, negotiations, quota attainment, Salesforce pipeline management, forecasting, and collaboration with Sales Engineering, Marketing, and Customer Success teams. Build executive relationships, identify expansion opportunities, and help customers modernize secure digital agreement processes.

Owns retention, customer satisfaction, platform adoption, and renewals for a portfolio of global B2B SaaS accounts. Builds executive relationships, monitors customer health and usage, leads business reviews, coordinates onboarding and technical delivery, resolves issues, communicates product value, and maintains account plans in Gainsight and Salesforce. Partners cross-functionally with Sales, Solutions Architecture, Shared Success, Product, Security, and Program Management to deliver customer outcomes and reduce renewal risk.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.