Top Operations Jobs in Providence, RI

Leads revenue operations and business systems for Sales, Customer Success, Finance, and related teams. Owns Salesforce and Nue CPQ architecture, revenue forecasting, pipeline and retention analytics, quote-to-cash processes, system integrations, data governance, vendor management, and systems roadmaps. Manages and mentors two direct reports while delivering implementations, automation, documentation, and operational improvements across the GTM technology ecosystem.

Supports daily digital content curation and metadata validation for written and audio content. Reviews content for accuracy and completeness, applies guideline-based corrections, documents issues in internal tools, manages assigned queues, and escalates unclear or high-impact problems. The role requires adherence to SOPs, quality standards, security requirements, and turnaround targets, along with participation in training and calibration sessions.

Leads day-to-day operations across order fulfillment, scheduling, inventory, service coordination, returns, vendors, and customer issue resolution. Establishes KPIs and operating cadences, improves workflows, documents SOPs, manages vendor performance, supports forecasting and capacity planning, and coaches team members. The role also prepares operations for business growth through process improvements, automation, documentation, and cross-functional coordination.

Leads recruitment and speaker contracting for medical education events, coordinating timelines, deliverables, cross-functional teams, client updates, status reporting, and issue resolution. The role manages multiple events, maintains event data and analytics, supports key accounts, and identifies process improvements. Strong organization, communication, multitasking, and proficiency with Microsoft Office are required. A bachelor's degree is required, with 1–3 years of experience preferred.

Administers defined benefit pension plans, resolves escalated eligibility, participant data, system, and service issues, and ensures processing quality. Serves as a client and plan-rules subject matter expert, leads change initiatives from discovery through go-live, maintains requirements and process documentation, validates system processing, identifies enhancements, performs peer reviews, and mentors junior analysts.

Provides executive leadership for end-to-end mortgage operations across retail and wholesale channels. Leads operational transformation through process redesign, AI, automation, performance management, technology optimization, and workforce planning. Oversees processing, underwriting, appraisal, closing, funding, post-closing, securitization diligence, compliance, quality, capacity, and customer experience. Partners with Technology, Product, Risk, Finance, Capital Markets, and Compliance to reduce costs and cycle times while scaling operations within existing headcount.

Own growth, utilization, and profitability initiatives for surgical and emerging service lines. Translate strategy into scalable operational workflows, lead cross-functional execution, develop service-line analyses and metrics, optimize clinical pathways, support market launches, and act as an internal and external subject matter expert with clients, consultants, employers, and clinical partners.

Owns daily contact center operations, including Talkdesk administration, campaign setup, workforce planning, KPI reporting, quality assurance, compliance, training, and process improvement. The role supports activation, pharmacy, and clinical operations by improving telephony workflows, automating reporting and QA processes, managing outreach lists, coordinating vendors, and translating operational needs into technical requirements. This is a fully remote position with a preferred evening shift and rotating Saturday coverage.

Support marketing operations strategists with HubSpot and CRM setup, data migrations, platform cleanup, automation, list segmentation, reporting, and CRM/MAP optimization for B2B clients. Participate in strategy meetings, training, and cross-channel learning while developing expertise in marketing automation and operations. This is a remote, college-credit internship requiring 15–20 hours per week and enrollment in a college course.

Leads global operations for Alkegen Industrial Solutions, overseeing manufacturing, supply chain, quality, EHS, operational excellence, budgets, and capital deployment. The role drives safety, quality, delivery, cost competitiveness, margin expansion, supply chain resilience, footprint optimization, and technology scaling across a diversified specialty materials portfolio. It also develops operating plans, reports performance to executives and the board, and builds high-performing global teams.

Own and optimize Socket’s revenue operations systems, including HubSpot, Clay, and the broader GTM stack. Lead the planned migration to Salesforce, maintain data quality, manage territories and routing, improve funnel and pipeline reporting, support commissions, and build automation that helps sales representatives work more effectively. Partner closely with sales leadership, IT, and representatives to identify operational issues and implement scalable solutions.

Leads the technical claims operations function across all lines of business. Oversees claims handling standards, complex losses, audits, compliance, reinsurance operations, vendor management, reporting, trend analysis, process improvement, and strategic initiatives. Manages personnel through subordinate leaders, including staffing, coaching, performance management, and organizational planning. Represents the claims function on corporate planning and operational teams.

Supports a DoD competency framework across seven space power disciplines, maintaining competency matrices, developmental pathways, certifications, assessments, and stakeholder content. Develops and delivers psychometrically sound personnel assessments, evaluates commercial tools, analyzes results, and conducts validation studies. The role is remote with occasional site visits and requires a bachelor’s degree, substantial operations or technical experience, and speechwriting or equivalent experience.

Leads analytics governance and stewardship operations, portfolio administration, organizational reporting, knowledge management, and operational modernization. Administers governance forums, issue intake, escalation tracking, dashboards, scorecards, planning processes, reusable tools, workflows, and self-service resources. Coordinates cross-functional execution across US and HYD teams, supporting capability leaders without owning strategy, technical architecture, engineering, or governance decisions.

Leads the InCommand Operations team supporting data center customers and sites. Responsibilities include managing and developing engineers, maintaining operating standards, leading customer and site implementations, building and validating facility data, using AI and automation for data workflows, supporting platform users, producing reports, coordinating with development teams, documenting defects, and testing releases. Requires data center experience, people management, project leadership, SCADA and construction-document knowledge, strong data skills, and customer communication abilities.

Supports revenue operations across sales, customer success, and operations by maintaining HubSpot data quality, building recurring reports and workflows, handling system requests, developing AI automations, and training teammates. The role involves data validation, CRM administration, process documentation, and cross-functional support, with opportunities to expand into tool rollouts and process design.

Manages special investigation unit and appraisal claims functions, including claim oversight, reserves, payments, litigated claim investigations, fraud compliance, reporting, vendor programs, expenses, training, and staff leadership. Develops operational plans, coaches employees, conducts performance reviews, recommends employment actions, and may lead cross-functional projects.

Own marketing automation systems, Salesforce integrations, lead scoring and routing, lifecycle workflows, data governance, attribution, dashboards, and full-funnel reporting across four healthcare SaaS product lines. Administer HubSpot, Marketo, SharpSpring, and related integrations while establishing cross-product standards. Partner with Sales, Marketing, Revenue Analytics, and AI specialists to improve pipeline performance, predictive scoring, data quality, and executive reporting.

Own ElevenLabs’ vertical go-to-market strategy within Sales Strategy and Operations. Conduct market and buyer research, define vertical positioning and use cases, launch repeatable vertical GTM motions, align Product, Marketing, Engineering, and Sales teams, identify product requirements, build performance dashboards, and advise leadership on investment priorities using pipeline, win-rate, ACV, sales-cycle, and adoption metrics.

Serve as the CEO’s operational right hand, managing calendars and inboxes, preparing dashboards and financial summaries, maintaining SOPs, improving processes, coordinating teams, and resolving cross-functional issues. The role has decision-making authority over tools, timelines, request triage, and calendar conflicts while escalating major financial, commercial, and strategic commitments.

Own the client support queue for API and business banking clients, investigate payment exceptions across wires, ACH, SWIFT, and stablecoin rails, coordinate with bank partners, monitor transactions and alerts, and communicate onboarding and account updates. The role also involves writing bug reports, creating runbooks and help center content, identifying recurring issues, and driving root-cause fixes with engineering, operations, and compliance teams.

Reviews and fulfills complex customer servicing requests throughout loan or line-of-credit lifecycles. Communicates with customers, collaborates with internal teams, follows procedures and regulatory requirements, manages operational risk, identifies control gaps, and supports continuous process improvement. The role requires accuracy, sound judgment, strong customer focus, and consistent service-level performance in a fully onsite environment.

Leads 8–10 transaction-processing colleagues and oversees daily deposit intake operations. Manages exception queues, deadlines, staffing, capacity, performance, regulatory compliance, controls, and continuous improvement. Coaches employees, resolves customer-impacting issues, analyzes operational data, and supports process improvements, system implementations, and vendor integrations. The role works primarily onsite in Johnston, Rhode Island, with one remote day weekly.

Leads the UFL team’s local business strategy, revenue generation, brand growth, fan engagement, partnerships, marketing, communications, and game-day experience. Owns market performance, budgets, KPIs, and cross-functional alignment while developing relationships with corporate, civic, media, community, and sports stakeholders. Builds and manages a high-performing local business team, drives sponsorship and ticket sales, and serves as a public-facing market leader.

Leads the Business Operations function, driving productivity, efficiency, process improvement, technology-enabled transformation, governance, and data-driven performance measurement. Partners with executives and senior stakeholders to prioritize enterprise initiatives, allocate resources, resolve implementation issues, and improve operational effectiveness across business and regional levels.