Top Senior Customer Success Jobs in Providence, RI

The Customer Success Architect drives customer lifecycle management by coordinating onboarding, implementation, and integration, ensuring successful adoption of the Veza platform while providing expertise in identity security.

Lead and develop a team of Customer Success Managers for SMB and mid-market accounts to drive retention, adoption, expansion, and advocacy. Define success strategies, playbooks, KPIs, and reporting; own renewals and collaborate with Sales, Product, and Solutions teams to identify expansion opportunities and resolve escalations. Build customer health metrics, feedback loops, and advocacy programs while optimizing team operations, resource allocation, and forecasting.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

The Customer Success Manager will oversee Truv's enterprise clients, driving product adoption, managing implementations, and ensuring customer satisfaction to boost revenue and engagement.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Serve as trusted advisor to educators and district leaders to drive adoption, onboarding, renewals, and measurable student outcomes. Lead implementations, analyze usage and learning data to recommend strategies, foster long-term partnerships, collaborate cross-functionally to identify growth, and advocate customer feedback to shape products.

Manage the success of a portfolio of enterprise customers, ensuring satisfaction, retention, and onboarding. Collaborate cross-functionally, track metrics, and drive expansion.

Manage strategic enterprise customer relationships to drive adoption, value realization, renewals, and expansion of Couchbase solutions. Lead onboarding, monitor usage and health, mitigate risks, coordinate cross-functional resolution, and act as customer advocate to Product, Engineering, and Sales.

Serve as primary post-sales relationship owner for federal customers, driving onboarding, adoption, and retention of HiddenLayer cybersecurity/AI solutions. Coordinate cross-functional teams, conduct business reviews, mitigate risks, capture customer feedback, and support renewals and expansion in complex federal environments.

Manage a portfolio of public sector customers as a trusted advisor, drive strategic adoption of the Docebo LMS, maximize ROI and renewals, identify upsell opportunities, simplify technical concepts for stakeholders, collaborate with Sales and Product, and handle escalations while traveling up to 25%.

The role involves managing relationships with advertising partners, guiding them through onboarding, analyzing campaign performance, and collaborating cross-functionally to enhance the advertiser experience and support growth.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

Own and grow Assort's largest enterprise healthcare accounts by advising C-suite stakeholders, driving adoption and ROI of AI agents, diagnosing risks with data, coordinating cross-functional delivery, building scalable CSM playbooks, mentoring CSMs, and leading renewals and expansions. Travel to client sites up to 25%.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion. Establish scalable CS processes, monitor customer health, resolve escalations, and partner cross-functionally with Sales, Product, Support, and Implementations. Use data and customer insights to improve outcomes, support renewals and growth, and represent the voice of the customer to inform strategy and operational improvements.

Serve as trusted advisor for a portfolio of public-sector Workday clients. Own executive relationships, conduct executive business reviews, oversee engagement health, partner with delivery to mitigate risks, identify and pursue expansion opportunities, contribute to practice thought leadership, mentor client success staff, and represent Meridian at industry events.

Manage a portfolio of B2B SaaS customers as their primary contact to drive adoption, onboarding, migrations, engagement, and renewals. Deliver training, business reviews, issue resolution, and strategic expansion plans. Coordinate cross-functionally with sales, product, and support while reporting on customer health, usage metrics, and opportunities for upsell.

Lead post-sales Customer Success to drive expansion revenue and yield optimization for publisher partners, reduce churn through technical excellence and operational standards, manage senior leaders, align cross-functional teams, and engage enterprise publishers through high-touch relationships.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.