Top Senior Customer Success Jobs in Providence, RI

Reposted 9 Days AgoSaved
Remote
Providence, RI
150K-200K Annually
Senior level
150K-200K Annually
Senior level
Information Technology • Security • Cybersecurity
The Customer Success Architect drives customer lifecycle management by coordinating onboarding, implementation, and integration, ensuring successful adoption of the Veza platform while providing expertise in identity security.
Top Skills: Active DirectoryAWSAzureAzureadBoxGCPGitGoogleMicrosoft 365OktaPythonRdsRedshiftSalesforceServicenowSnowflake
10 Days AgoSaved
Remote
Providence, RI
150K-200K Annually
Senior level
150K-200K Annually
Senior level
HR Tech • Information Technology • Software
Lead and develop a team of Customer Success Managers for SMB and mid-market accounts to drive retention, adoption, expansion, and advocacy. Define success strategies, playbooks, KPIs, and reporting; own renewals and collaborate with Sales, Product, and Solutions teams to identify expansion opportunities and resolve escalations. Build customer health metrics, feedback loops, and advocacy programs while optimizing team operations, resource allocation, and forecasting.
Reposted 10 Days AgoSaved
Remote or Hybrid
Providence, RI
105K-168K Annually
Senior level
105K-168K Annually
Senior level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.
10 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
Healthtech • Software
Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.
Top Skills: AIAnalytics ToolsCrm SystemsCustomer Success PlatformsExcelPowerPointWord
Reposted 10 Days AgoSaved
Remote
Providence, RI
90K-105K Annually
Senior level
90K-105K Annually
Senior level
AdTech • Agency • Digital Media • eCommerce • Marketing Tech • Social Media • Analytics
The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.
Top Skills: Crm PlatformsSalesforce
Reposted 10 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
Agency • Information Technology • Professional Services • Financial Services
The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.
Top Skills: AmazonShopify
Reposted 10 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
Artificial Intelligence • Healthtech
The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.
Top Skills: AIAutomationSaas Solutions
Reposted 10 Days AgoSaved
Remote
Providence, RI
130K-170K Annually
Senior level
130K-170K Annually
Senior level
Financial Services
The Customer Success Manager will oversee Truv's enterprise clients, driving product adoption, managing implementations, and ensuring customer satisfaction to boost revenue and engagement.
11 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
Healthtech • Information Technology
Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.
Top Skills: Salesforce
11 Days AgoSaved
Remote
Providence, RI
80K-90K Annually
Senior level
80K-90K Annually
Senior level
Software
Serve as trusted advisor to educators and district leaders to drive adoption, onboarding, renewals, and measurable student outcomes. Lead implementations, analyze usage and learning data to recommend strategies, foster long-term partnerships, collaborate cross-functionally to identify growth, and advocate customer feedback to shape products.
Reposted 11 Days AgoSaved
Remote
Providence, RI
120K-135K Annually
Senior level
120K-135K Annually
Senior level
Fintech • Machine Learning • Payments • Software • Financial Services
Manage the success of a portfolio of enterprise customers, ensuring satisfaction, retention, and onboarding. Collaborate cross-functionally, track metrics, and drive expansion.
Top Skills: Bi ToolsExcelGoogle SuiteJIRALookerSalesforce
11 Days AgoSaved
Remote
Providence, RI
145K-163K Annually
Senior level
145K-163K Annually
Senior level
Database
Manage strategic enterprise customer relationships to drive adoption, value realization, renewals, and expansion of Couchbase solutions. Lead onboarding, monitor usage and health, mitigate risks, coordinate cross-functional resolution, and act as customer advocate to Product, Engineering, and Sales.
Top Skills: CapellaCloud PlatformsCloud-NativeCouchbaseDistributed DatabasesGainsightMicroservicesNoSQLSalesforce
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11 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
Artificial Intelligence • Cybersecurity
Serve as primary post-sales relationship owner for federal customers, driving onboarding, adoption, and retention of HiddenLayer cybersecurity/AI solutions. Coordinate cross-functional teams, conduct business reviews, mitigate risks, capture customer feedback, and support renewals and expansion in complex federal environments.
Top Skills: AICloud InfrastructureCRMCustomer Success SystemsCybersecurityData ScienceMachine Learning
11 Days AgoSaved
Remote or Hybrid
Providence, RI
Senior level
Senior level
Edtech • HR Tech • Software
Manage a portfolio of public sector customers as a trusted advisor, drive strategic adoption of the Docebo LMS, maximize ROI and renewals, identify upsell opportunities, simplify technical concepts for stakeholders, collaborate with Sales and Product, and handle escalations while traveling up to 25%.
Top Skills: AIDoceboFedrampHr TechLms
Reposted 11 Days AgoSaved
Remote
Providence, RI
162K-230K Annually
Senior level
162K-230K Annually
Senior level
Artificial Intelligence • Machine Learning • Generative AI
The role involves managing relationships with advertising partners, guiding them through onboarding, analyzing campaign performance, and collaborating cross-functionally to enhance the advertiser experience and support growth.
Top Skills: ExcelGoogle SheetsSQL
Reposted 11 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
Consumer Web • Software • Business Intelligence
The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.
Top Skills: CpaCpcData AnalysisExcelPpc
Reposted 11 Days AgoSaved
In-Office or Remote
Providence, RI
80K-90K Annually
Senior level
80K-90K Annually
Senior level
Automotive
The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.
Top Skills: AIBigcommerceEcommerceExcelMagentoSaaSShopifyWoocommerce
12 Days AgoSaved
Remote or Hybrid
Providence, RI
200K-260K Annually
Senior level
200K-260K Annually
Senior level
Artificial Intelligence • Healthtech • Other • Productivity • Telehealth • Conversational AI • Generative AI
Own and grow Assort's largest enterprise healthcare accounts by advising C-suite stakeholders, driving adoption and ROI of AI agents, diagnosing risks with data, coordinating cross-functional delivery, building scalable CSM playbooks, mentoring CSMs, and leading renewals and expansions. Travel to client sites up to 25%.
Top Skills: Agentic AiAi-Native PlatformsAthenaEcwEhrEpicPms
12 Days AgoSaved
Remote
Providence, RI
85K-95K Annually
Senior level
85K-95K Annually
Senior level
Software
Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion. Establish scalable CS processes, monitor customer health, resolve escalations, and partner cross-functionally with Sales, Product, Support, and Implementations. Use data and customer insights to improve outcomes, support renewals and growth, and represent the voice of the customer to inform strategy and operational improvements.
Top Skills: Crm SystemsCustomer Success PlatformsFlexReporting ToolsRisk Management Center
12 Days AgoSaved
Remote
Providence, RI
190K-338K Annually
Senior level
190K-338K Annually
Senior level
Software
Serve as trusted advisor for a portfolio of public-sector Workday clients. Own executive relationships, conduct executive business reviews, oversee engagement health, partner with delivery to mitigate risks, identify and pursue expansion opportunities, contribute to practice thought leadership, mentor client success staff, and represent Meridian at industry events.
Top Skills: WorkdayWorkday FinancialsWorkday HcmWorkday Payroll
12 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
Software
Manage a portfolio of B2B SaaS customers as their primary contact to drive adoption, onboarding, migrations, engagement, and renewals. Deliver training, business reviews, issue resolution, and strategic expansion plans. Coordinate cross-functionally with sales, product, and support while reporting on customer health, usage metrics, and opportunities for upsell.
Top Skills: Artificial IntelligenceChurnzeroGovendaMachine LearningMS OfficeNatural Language ProcessingOnboardSalesforce
12 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
AdTech • Information Technology • Software
Lead post-sales Customer Success to drive expansion revenue and yield optimization for publisher partners, reduce churn through technical excellence and operational standards, manage senior leaders, align cross-functional teams, and engage enterprise publishers through high-touch relationships.
Top Skills: Google Ad ManagerHeader BiddingPrebid.JsSupply Path Optimization (Spo)
12 Days AgoSaved
Remote
Providence, RI
160K-180K Annually
Senior level
160K-180K Annually
Senior level
Healthtech
Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.
Top Skills: HubspotJIRAExcelMicrosoft PowerpointMicrosoft Word
12 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
Artificial Intelligence • Logistics • Software • Automation
Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.
Top Skills: CRMVision Ai
12 Days AgoSaved
Remote
Providence, RI
Senior level
Senior level
Software • Cybersecurity
Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.
Top Skills: Ai ToolsSalesforce
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