The IT Support Instructional Assistant aids in facilitating technical training for students, assists with classroom management, provides feedback on student performance, and ensures adherence to program policies and curriculum requirements.

The IT Support Tech provides technical support to end users, resolves issues, documents problems, and works under supervision with a focus on routine tasks.

This role emphasizes the importance of prioritizing tasks and making quick decisions in tech environments. It explores how top performers distinguish themselves by managing workloads effectively, even under pressure, to achieve steady progress and influence.