Top Senior Level Customer Success Jobs in Pittsburgh, PA

The Learning Experience Design Manager designs virtual learning resources, manages training projects, and ensures high-quality curriculum development and content delivery for clients.

The Business Resilience Training Lead will develop and implement a training program to enhance business continuity and crisis management strategies. Responsibilities include executing training plans, monitoring effectiveness, and collaborating with various stakeholders.

Lead a team of renewal managers, oversee renewals operations, collaborate with sales and customer success, and drive strategies for customer retention in the APAC region.

The XM Scientist will deliver consulting services for Customer Experience (CX) programs, guiding clients strategically to improve program design, implement best practices, and drive organizational change.

As Senior SEO Specialist, manage SEO content operations, technical improvements, localization, link building, and analytics to enhance Motive's organic growth.

Manage and grow partnerships with key insurance companies, overseeing their success and revenue growth. Design operational processes and actively improve partner engagement through strategic account management and project execution.

Identify, negotiate, and close partnerships with captives and reinsurers. Lead strategy development and sales enablement, ensuring clear pipeline management.

Manage the order-to-cash process for enterprise customers, ensuring accurate invoicing and timely payments. Collaborate cross-functionally to resolve billing discrepancies and champion process optimizations.

As a Senior Implementation Consultant, you'll liaise with clients to optimize their use of the elluminate platform, providing support, training, and process improvement while ensuring compliance and driving ROI.

Manage complex commercial claims, coordinate investigations, negotiate settlements, and analyze claims activities while maintaining regulatory knowledge and providing guidance to junior staff.

Manage strategic partnerships to drive growth and revenue for Affirm through execution strategies, performance assessment, and cross-functional collaboration.

The Customer Experience Lab Technician will support clinicians with dental case designs, provide technical support, and facilitate communication between doctors and lab teams.