Top Senior Customer Success Jobs in Pittsburgh, PA

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Lead a high-volume Scale Customer Success team serving mid-market and large commercial customers. Build segmentation strategies, digital and AI-driven engagement programs, playbooks, and lifecycle workflows to improve retention, expansion, adoption, and CSM productivity. Hire and develop CSMs, manage risk using data, collaborate with Sales and cross-functional teams, and personally handle critical customer escalations.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Leads post-sale customer success for WatchPAT and IDTF-related programs, owning onboarding, adoption, utilization, retention, issue resolution, and value realization. Partners with Sales, Operations, Digital Health, field teams, vendors, and healthcare customers to deliver implementations, training, change management, playbooks, and scalable success strategies. Monitors customer health and performance, resolves escalations, captures feedback, and leads strategic initiatives that improve customer outcomes and operational alignment.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Manage new and existing enterprise customer accounts in partnership with an Enterprise Strategic Account Executive. Lead presales readiness, onboarding, change management, adoption, value realization, renewals, risk mitigation, executive reviews, and expansion identification. Build success plans and playbooks, coordinate escalations, maintain account data and forecasts in Salesforce and Gainsight, and use AI and automation to scale customer engagement. Serve customers with 10,000+ employees while driving retention, growth, ROI, and measurable business outcomes.

Own strategic relationships with 8–10 enterprise merchants, driving retention, renewals, expansion, executive engagement, and measurable customer value. Develop account plans, lead executive reviews, negotiate complex renewals and upsells, build ROI cases, maintain Salesforce forecasts, analyze performance data, coordinate cross-functional initiatives, resolve escalations, and communicate customer feedback to Product and leadership. Travel to customer sites and industry events may reach 30%.

Manage mid-market SaaS customer relationships from onboarding through adoption, retention, and expansion. Lead business reviews, communicate ROI, develop success plans, monitor customer health, resolve escalations, and coordinate with Product, Engineering, Support, and Sales. Provide customer education, communicate product updates, identify adoption opportunities, and deliver tailored recommendations. The role requires strategic and technical customer engagement, executive relationship management, and expertise in internet technologies, networking, and email security.

Owns revenue growth, value realization, retention, renewals, and strategic relationships across enterprise transportation clients. Develops account growth roadmaps, leads executive business reviews and negotiations, identifies upsell opportunities, and translates transportation data into optimization strategies. Partners with Sales, Operations, Procurement, Carrier Management, Finance, and Product teams while guiding customers on network design, carrier strategy, procurement, and technology enablement. Requires extensive transportation experience, executive communication skills, analytical fluency, and team leadership.

Leads the global Customer Success organization and owns post-sale strategy, retention, expansion, adoption, customer health, and recurring revenue performance. Builds scalable teams, processes, lifecycle frameworks, and operating systems supporting rapid international growth. Integrates AI, predictive analytics, and automation into Customer Success operations while partnering with Sales, Product, Engineering, Marketing, and Operations. Manages executive relationships with strategic customers, drives forecasting accuracy, and ensures measurable customer outcomes across distributed regions.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Owns strategic direction, partner engagement, account health, and growth for complex utility virtual power plant partners. Serves as a senior advisor, escalation point, and mentor while developing scalable playbooks, identifying program bottlenecks, and coordinating cross-functional solutions. Partners with Sales and Product, manages customer feedback, tracks account health through analytics, and influences product and service roadmaps. This is a senior individual-contributor role with no direct people management.

Own the full client lifecycle for telehealth businesses, from onboarding through renewals and expansion. Build client relationships, troubleshoot platform and workflow issues, monitor engagement and churn risks, and deliver demonstrations and strategic recommendations. Use ChatGPT, Claude, Gemini, and other AI tools to research needs, automate workflows, improve communications, and validate solutions. Collaborate cross-functionally to enhance client experiences, document successful AI processes, and support clients during weekend work.

Leads customer engagements and large-scale analytics projects from inception through delivery, ensuring measurable business value, quality, budgets, and timelines. Builds customer relationships, translates needs into analytics solutions, supports renewals and expansions, and coordinates with product, engineering, and data science teams. Also supports solution architecture, pre-sales demonstrations, proof-of-concept implementations, technical use-case development, and customer conferences. Presents complex insights to technical and nontechnical stakeholders.

Own outcomes for complex enterprise accounts by driving AI product adoption, workflow transformation, ROI, retention, and expansion. Lead executive relationships, business reviews, change management, governance, and risk remediation. Create adoption playbooks, mentor CSMs, and influence cross-functional product and enablement decisions. Requires customer success, consulting, or account management experience in legal technology, eDiscovery, litigation support, or regulated workflows.

Manages customer success for medium to large business accounts, including onboarding, contract support, implementation reviews, issue resolution, service delivery, and customer retention. Builds relationships with technical stakeholders and executives, provides product and process consulting, supports contract negotiations, analyzes customer performance metrics, and shares customer insights with internal product, sales, and marketing teams. Advises customer success colleagues and supports Caribbean, East, and Central markets.

Own post-sale relationships for healthcare and health-tech clients, leading implementations, launches, adoption, executive business reviews, account health, renewals, and expansions. Build implementation playbooks and post-launch operating processes while managing complex cross-functional projects and multiple enterprise accounts. Partner with health plan and health system leaders to communicate performance, resolve risks, drive engagement, and support long-term client growth.

Lead customer success for Bueno’s B2B smart building analytics platform. Responsibilities include managing client relationships, onboarding and implementation, delivering HVAC and energy engineering services, developing success plans, supporting escalations, conducting product training, tracking adoption and renewal metrics, gathering feedback, and identifying expansion opportunities. The role also improves team processes and supports business growth while working remotely with up to 20% travel.