Top Operations & Support Jobs

Provides administrative support to sales account executives by preparing and revising proposals and contracts, reviewing RFPs, ensuring documents are complete and timely, coordinating mailings, filing, preparing sales folders, and following up with customers. Requires strong organization, attention to detail, communication, multitasking, independence, and proficiency with Microsoft Office.

Provides technical support, customer training, equipment installation, troubleshooting, and presales assistance for public safety, military, and government customers. Partners with Product, Engineering, Sales, Marketing, and Solutions Architecture teams to identify customer needs, advocate for product improvements, support RFPs and demonstrations, and maintain customer satisfaction. The role requires tactical communications experience, strong technical and communication skills, physical ability to carry 30 pounds, and up to 50% travel.

Processes new, transferred, canceled, and renewing service contracts; maintains customer account, billing, and contact information across systems; tracks contract terms and renewals; communicates pricing and cancellation procedures; coordinates required notifications with internal departments, customers, salespeople, and fire departments.

Provides executive administrative support to Partners while managing daily San Francisco office operations. Responsibilities include calendar and meeting coordination, expense and travel support, document preparation, engagement setup, shipping and receiving, office supplies, vendor and building management, events, visitor coordination, recruiting support, onboarding, CRM updates, and general administrative assistance. The role is fully on-site, requires strong organization and communication, and may include occasional overtime and after-hours responsibilities.

Works directly with the founder to translate company priorities into execution across hiring, operations, go-to-market, finance, and team systems. Brings structure to fast-moving workstreams, drives follow-through on critical decisions, and helps build scalable operating processes that support company growth and clarity.

Serves as the primary customer contact through phone, email, and live chat; answers inquiries, provides product information, resolves complaints, maintains customer records, coordinates issue resolution, follows up with customers, identifies service improvements, and manages courtesy vehicles.

Provides financial administrative support, manages Microsoft Office tasks, adapts quickly to changing priorities, works independently or collaboratively, and handles complex assignments with minimal supervision. The role requires strong organizational skills, initiative, problem-solving ability, flexibility with work hours, and proficiency with Mac systems and Word, PowerPoint, and Excel.

Manage personal injury insurance claims from filing through resolution, communicating with adjusters, attorneys, clients, medical providers, and other parties. Review medical records, bills, correspondence, and claim documentation; track deadlines and follow-ups; identify missing information; maintain accurate case notes; support claim evaluations and settlement negotiations; and escalate delays or issues while managing multiple cases remotely.

Supports the CEO by managing calendars, email, meetings, board and investor operations, expenses, invoices, renewals, research, briefing materials, and documentation. Coordinates across multiple time zones, protects executive focus time, tracks commitments, and handles confidential information. This is a part-time contract role requiring regular in-person availability in Brooklyn or Manhattan.

Owns business operations across robotics deployments, customer operations, sales operations, and engineering operations. Responsibilities include coordinating site launches, managing milestones and risks, supporting customer escalations, maintaining CRM and pipeline reporting, building dashboards, planning engineering resources, and defining operational KPIs. The role creates scalable deployment processes and serves as the primary coordination point among customers, sales, engineering, and field teams.