As a Customer Relations Representative at Mount Kisco Chevrolet, you will play a key role in providing exceptional customer service and ensuring customer satisfaction. You will serve as the main point of contact for customers, addressing inquiries, resolving issues, and offering support in a professional and timely manner. This position requires excellent communication skills, a customer-focused mindset, and the ability to handle multiple tasks simultaneously.
Responsibilities:- Manage inbound and outbound customer interactions through various communication channels, including phone, email, and live chat
- Address customer inquiries, provide product information, and resolve complaints or concerns
- Maintain accurate customer records and update information as necessary
- Collaborate with internal teams to ensure timely resolution of customer issues
- Follow up with customers to ensure their needs are met and their concerns are resolved
- Identify opportunities for improving customer satisfaction and propose necessary changes
- Manage Courtesy vehicles
- Prior experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle stressful situations with a calm and professional demeanor
- Proficiency in computer systems and customer service software
- Ability to multitask and prioritize tasks effectively
- Fluency in Spanish preferred
- High School Diploma
- Competitive compensation of $20 - $22 per hour, plus monthly bonus for meeting goals
- Opportunity for career growth and advancement
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discounts on vehicle purchases and services
Mount Kisco Chevrolet is a leading automotive dealership located in Mount Kisco, New York. With a commitment to delivering exceptional customer service, Mount Kisco Chevrolet has been serving the local community for over 20 years. Our team of dedicated professionals strives to provide a seamless and enjoyable car-buying experience for our customers. We offer a wide selection of new and used vehicles, as well as a state-of-the-art service center for maintenance and repairs. Join our team and be a part of our mission to exceed customer expectations. Mount Kisco Chevrolet is an equal opportunity employer and a drug-free workplace. As the fastest growing Chevy dealership in Westchester County, we are committed to hiring a diverse workforce with a dedication to delivering excellence in customer experience.
Skills Required
- Prior experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle stressful situations calmly and professionally
- Proficiency in computer systems and customer service software
- Ability to multitask and prioritize tasks effectively
- Fluency in Spanish
- High School Diploma
What We Do
Mount Kisco Chevrolet is a Chevrolet dealership in Mount Kisco, New York, selling new, certified pre-owned, and used vehicles. It also supports customers through dedicated service and parts departments, maintenance, collision repairs, accessories, financing, and related automotive services. The dealership emphasizes customer satisfaction and comprehensive automotive assistance, serving as a local destination for vehicle purchases, upkeep, and repairs for drivers and vehicle owners in the surrounding community.
