Top Operations & Support Jobs

Supports financial advisory teams and brokerage clients by providing account information, entering approved security tickets, resolving account issues, handling inquiries, maintaining regulatory records, and producing reports. The role also improves support processes, assists with sales-support activities, escalates complex questions, and maintains required FINRA registrations and compliance obligations.

Leads process improvement initiatives, collects and analyzes data, reports findings to senior leadership, resolves process breakdowns, mitigates risks, and improves customer-focused processes. Develops process documentation and flow diagrams, serves as a process subject matter expert, partners with project stakeholders, and may lead teams. Requires at least three years of process management experience, with compliance, risk, and process-improvement certifications preferred.

Provides onsite technology support for enterprise users across Windows PCs, Macs, and mobile devices. Monitors systems and alerts, manages incidents and operational processes, documents troubleshooting procedures, supports endpoint management and business controls, and assists with scripting and automation. The role focuses on resolving technical issues, improving user experience, restoring services quickly, and driving operational efficiency through effective communication and collaboration.

Provides high-level administrative support to multiple executives by managing complex calendars, coordinating meetings and events, arranging travel, preparing expense reports, drafting business communications, and handling general office duties. The role requires strong organization, adaptability, communication, problem-solving, confidentiality, and proficiency with office productivity and video conferencing tools in a fast-paced environment.

Provides advanced phone-based customer support for healthcare benefits, billing, authorizations, and explanation of benefits issues. Handles escalated calls, researches complex cases across databases, resolves problems, documents interactions, supports team members as a subject matter expert, and guides customers through online resources. Works remotely on flexible Monday–Saturday shifts, including potential overtime during peak seasons.

Supports Veterans’ Medical Disability Examination order processing by completing assigned tasks, monitoring deadlines, communicating status updates, identifying operational and database issues, and escalating delays to leadership. Coordinates with operational departments to meet contract requirements and KPIs. This fully remote role includes six weeks of virtual training and requires flexibility across 4:00 a.m. to 8:00 p.m. CST business hours, with occasional overtime.

Monitors and operates mainframe technologies in a 24/7 managed services environment. Provides tier-1 technical support, investigates alerts and incidents, documents issues, escalates problems, and coordinates with customers, suppliers, and internal teams. Reviews operational data to identify trends, improves support processes, designs practical solutions, and supports service recoveries and projects while meeting SLAs and compliance requirements.

Develops and implements knowledge management strategies, processes, systems, and tools. Captures and organizes organizational knowledge, analyzes metrics, identifies process efficiencies, and supports automation. Collaborates with business leaders, subject matter experts, and IT teams to improve knowledge sharing and retention. Creates technical documentation, delivers training and workshops, manages initiatives, researches emerging technologies, and promotes adoption of knowledge management practices across managed services teams.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates losses, sets reserves, negotiates settlements, documents claim files, and identifies potential fraud or subrogation. The role involves frequent communication with insureds, claimants, agents, and internal teams, as well as reviewing or preparing property damage estimates. A high school diploma is required, with 1–2 years of experience preferred and potential multi-state licensing requirements.

Investigates and resolves complex, high-severity property claims, including coverage determination, on-site inspections, damage appraisals, payments, contractor coordination, emergency repairs, and temporary housing arrangements. Identifies suspicious losses, supports special investigations and catastrophe operations, certifies contractors, manages high-exposure claims independently, and mentors property team members.

Serves as a trusted partner to C-suite executives by managing multiple calendars, prioritizing schedules, coordinating meetings and executive off-sites, arranging domestic and international travel, preparing agendas and action items, managing expenses and documents, and supporting conferences and events. Requires discretion, strong communication, customer service, adaptability, urgency, and the ability to manage competing priorities in a hybrid New York City environment.

Manages customer orders from placement through fulfillment, returns, and issue resolution. Coordinates with leadership and cross-functional teams including contract administration, purchasing, engineering, quality, traffic, and warehousing. Uses SAP and inventory systems to manage sales orders and suppliers, handles escalations, supports quoting, and maintains strong customer communication while managing competing priorities.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Analyzes stakeholder, business, market, policy, and issue intelligence; identifies emerging risks and trends; prepares executive-ready briefs, presentations, and recommendations; supports stakeholder engagement strategy, strategic planning, grant portfolio management, and process improvements across Corporate Responsibility and business teams.

Provides front-line and escalated customer support for a collectibles marketplace, resolving account, payment, payout, redemption, inventory, technical, and fulfillment issues. Categorizes customer feedback, identifies recurring problems, supports workflow improvements, and collaborates cross-functionally to improve the platform experience.