Top Operations & Support Jobs

Lead B2B service platform strategy across Salesforce Service Cloud and Experience Cloud to drive automation-first and self-service transformations. Own governance, roadmap, metrics, and platform standards; reduce avoidable ticket volume; implement AI/automation; optimize case management, routing, knowledge, and portals; build business cases and measure outcomes; and recruit, coach, and develop a high-performing Salesforce and service operations team.

The VP of Commercial Operations leads strategy and execution to enhance revenue growth through operational excellence, cross-functional partnerships, and global service standardization.

Perform preventative maintenance and repairs on facility infrastructure, ensuring compliance with safety standards, and coordinating needs with management. Requires mechanical troubleshooting and various maintenance skills.

Support claims organization by analyzing and redesigning workflows, coordinating and delivering multiple projects, performing root-cause analysis, producing process maps and documentation, tracking KPIs, and enabling cross-functional adoption through training and influence.

Investigate and process commercial auto physical damage claims within authority limits: determine coverage, estimate and negotiate settlements, set reserves, document files, interact with insureds/agents, and coordinate with appraisal, subrogation, or SIU as needed.

Perform onsite investigations of homeowner property damage, prepare repair estimates, and manage claims from first notice to closure. Inspect roofs, attics, crawlspaces and coordinate vendor repairs, explain coverage to policyholders, and provide customer support. Work is territory-based with daily field visits, occasional desk work, and limited overnight travel; training provided.

Manage a caseload of workers' compensation claims from investigation to resolution: determine liability/compensability, assess coverage and damages, set and adjust reserves, negotiate settlements, and coordinate with claimants, insureds, attorneys, and third parties.

Act as a strategic, operational partner to the SVP of Revenue Strategy: manage calendar and communications, plan complex travel, liaise with senior stakeholders, run operational continuity (expenses, agendas, action tracking), plan onsites and events, lead high-impact special projects, and model company culture and operating principles.

9-week summer analyst program within Operations supporting processing, trade/asset support, reporting, and transformation. Responsibilities include client lifecycle management, transaction processing, data reconciliation, trade settlement, data governance, reporting and analytics, identifying process improvements, and creating Tableau dashboards. The role focuses on operational controls, risk reporting, and implementing AI/ML and automation solutions to improve processes.

Manage pre- and post-trade lifecycle activities across asset classes, including funding for DDA accounts, ledger reconciliation, stakeholder coordination, process improvement, automation initiatives, and root-cause analysis to increase STP and meet SLAs.

Provide high-level administrative support to Corporate Technology executives including complex calendar management, screening calls, coordinating domestic and international travel, organizing events, processing invoices and T&E, onboarding/offboarding support, drafting communications, and preparing/editing presentations and spreadsheets.

The Contract Manager will oversee strategic sourcing, contract negotiations, vendor management, and performance assessment for technology-related spends, while ensuring internal stakeholder satisfaction and operational efficiency.

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.

Provide first-tier remote customer support via phone, email, and written correspondence. Resolve inquiries promptly, meet quality and performance metrics, handle escalations, use multiple systems and Microsoft Office, and support team and company initiatives.

Provide high-level administrative and communications support to the CIO and Global IT team: manage calendars, travel, expenses, meetings, reports, and special projects; act as CIO proxy, lead strategic initiatives, analyze metrics, and build executive-level relationships while maintaining confidentiality and organizational effectiveness in a hybrid workplace.

Own PLM strategy, governance, and data integrity across product lifecycle. Define BOM standards, administer PLM platform, lead change control (ECO/ECN), chair Change Review Board, ensure PLM-ERP synchronization, support NPI gates, train users, and mentor junior analysts to scale PLM operations.

The Operations Engineer in Fleet Reliability ensures uptime of server nodes by managing provisioning, troubleshooting hardware/software issues, and improving system performance.

Provide high-level executive support to senior leaders by managing complex calendars, travel, expenses, meetings, and confidential communications; prepare presentations and materials; coordinate events and cross-functional stakeholders; apply AI tools to improve productivity and ensure alignment across a global, matrixed organization.

Provide system administration for server platforms and virtualization: monitor performance, manage incidents/changes, perform capacity planning, patching, and lifecycle activities. Coordinate with teams/vendors, participate in on-call and emergency response, and develop automation and AI-assisted tooling to improve operational efficiency and reduce incidents.