Top Operations & Support Jobs

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, and damages; prepare trial materials; coordinate with counsel, SIU, and subrogation; maintain reserves and claims files; communicate with claimants and policyholders; oversee legal billing and ensure secure financial processing.

Manage complex, litigated construction-related casualty claims from assignment through resolution. Responsibilities include coverage analysis, liability assessment, investigations, reserves, litigation strategy, outside counsel and expert coordination, negotiation, settlements, documentation, and collaboration with underwriting, legal, reinsurance, product, and subrogation teams. Mentor claims professionals and contribute to training and process improvements.

Provides executive administrative support for the Business Banking Lending team by managing complex calendars, calls, meetings, travel, events, invoices, expenses, onboarding, documents, communications, and presentations. The role requires discretion, strong organization, excellent communication, Microsoft Office proficiency, and the ability to support senior management while working fully onsite.

Provides executive administrative support for Community and Consumer Banking leadership. Responsibilities include managing complex calendars, calls, meetings, events, domestic and international travel, invoices, expenses, onboarding, offboarding, correspondence, organizational documents, spreadsheets, and presentations. The role requires discretion, strong organization and communication skills, Microsoft Office proficiency, and professional interaction with senior executives. It is fully onsite five days per week.

Supports senior executives by managing complex calendars, domestic and international travel, communications, events, client meetings, office operations, reporting, confidential information, and team expenses. Serves as a liaison among executives, employees, clients, and stakeholders; coordinates priorities, market visits, presentations, and local office needs. Requires strong organization, communication, discretion, technology skills, and flexibility to work outside standard business hours.

Leads GTM strategy and revenue planning, including segmentation, capacity, coverage, quota, territory design, pipeline modeling, and variable compensation. Manages a planning team, partners with Finance and Sales, evaluates routes to market, supports pricing decisions, and improves planning efficiency through technology and AI. The role requires extensive B2B SaaS revenue operations experience and ownership of complex planning cycles.

Provides technical support for Flywire’s SFS, eStore, and TPI products by managing tickets, troubleshooting web applications, researching issues with command-line tools, and meeting SLA requirements. Communicates solutions to clients, bridges escalations with engineering teams, maintains AI and knowledge repositories, and uses Claude and other AI tools to automate investigations, documentation, bug reports, and client communications.

Provides technical support for Flywire’s financial services and eStore products across the U.S. and Canada. Responsibilities include managing tickets within SLAs, troubleshooting web applications using MySQL, regex, command-line tools, and protocols, communicating solutions to clients, escalating issues to engineering, and maintaining AI-assisted knowledge repositories. The role also uses Claude, Gemini, and related tools to automate workflows, investigate issues, draft communications, and improve operational efficiency.

Manage workers’ compensation premium audit operations, including internal teams, vendors, quality, compliance, productivity, and customer escalations. Develop audit strategies, improve processes, optimize workflows and technology, analyze performance trends, and partner with Product, Engineering, Analytics, Compliance, Legal, Claims, Underwriting, Billing, and Customer Service. Lead team development, resolve complex disputes, and communicate operational insights to senior leadership.

Manage catastrophic and large-loss workers’ compensation claims from setup through closure. Responsibilities include investigations, compensability decisions, reserving, statutory benefit administration, litigation management, settlement negotiation, structured settlements, Medicare Set-Asides, and exposure mitigation. The role provides claim guidance to agents and customers, presents large-loss updates, attends mediations and trials, mentors junior adjusters, and improves claims processes and protocols.

Own strategic operations for Spot & Tango and PupGum, developing initiatives that improve margins, scalability, customer experience, product innovation, procurement, fulfillment, and growth. Manage manufacturers and supply partners, negotiate contracts, identify cost savings, oversee pilots and new product initiatives, and translate customer insights and performance data into product and R&D improvements. The role requires independent project ownership, analytical problem-solving, and cross-functional collaboration in a hybrid startup environment.

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.

Administer and enhance Salesforce for VIP and Player Development teams by configuring flows, reports, dashboards, access, and data processes. Gather stakeholder requirements, troubleshoot user issues, validate data with SQL and Snowflake, and collaborate with development, analytics, and data engineering teams on integrations. Test and launch improvements while supporting user adoption, data integrity, and continuous process enhancement.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Leads revenue operations as the CRO’s strategic partner, translating go-to-market strategy into pipeline, forecasting, and sales results. Owns Salesforce architecture, revenue systems, AI-powered analytics, forecasting, compensation governance, enablement, and GTM alignment across sales, marketing, finance, product, engineering, and client success. Partners with sales leaders on live deals, builds the revenue operations team, improves productivity, and provides executives with real-time market and business intelligence.

Own the architecture, roadmap, administration, reliability, and data integrity of Alloy’s GTM systems, including Salesforce and related revenue tools. Build integrations and automations using APIs and iPaaS platforms, connect systems to NetSuite and Snowflake, and improve productivity and data hygiene. Partner with Sales Ops and Deal Desk on quote-to-cash, approvals, territory, and quota automation. Manage tooling vendors, establish technical standards, and collaborate cross-functionally while remaining hands-on in solution delivery.

Own Salesforce administration for Sales, Marketing, and Customer Success, including configuration, declarative automation, data quality, user support, permissions, and provisioning. Administer adjacent GTM tools such as Gong and Apollo.io, support territory, quota, and forecasting changes, and manage sandbox testing, deployments, release documentation, and user communications.

Partners with sales leaders on forecasting, territory design, quota setting, pipeline analysis, and sales performance reporting. Owns Salesforce administration, data quality, configuration, dashboards, and user enablement. Supports sales process workflows, deal desk handoffs, approvals, and quote-to-close execution. Produces ad hoc analysis and advises stakeholders by challenging unsupported conclusions and identifying trends. The role requires strong analytical, communication, Excel, Sheets, and Salesforce skills.