Top Operations & Support Jobs

The Manager of Revenue Operations will oversee GTM systems, analytics, and processes, ensuring operational clarity across sales, marketing, and product functions. This role requires building scalable workflows, supporting forecasting, and driving strategic GTM programs while maintaining data integrity.

Provide empathetic email and live-chat support for product, order, payment, and technical issues; upsell thoughtfully; monitor fulfillment; surface customer insights; support fraud detection, promo code management, and CX process improvements.

Provide high-trust executive and personal support to a senior executive: manage dynamic calendars, prepare board and executive materials, coordinate complex domestic and international travel, triage communications, build operational systems, and deliver white-glove personal and wellness support. Act as a proactive thought partner, ensuring follow-through on strategic priorities and cross-functional projects while maintaining discretion and exceptional attention to detail.

Lead strategy and operations for Customer Experience to scale support without proportional headcount growth. Build CX cost models, design AI-powered deflection and automation, own CX tech stack and vendor choices, redesign service models and sales-to-support handoffs, align forecasts with Finance and Product, run weekly experiments to measure and scale improvements.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Lead and manage global operational workflows and compliance programs (e.g., Global Fonts, Player Data Compliance). Serve as central liaison between studios and corporate teams, manage vendor proposals and contract tracking, maintain tracking systems, deprecate high-risk assets, optimize processes using modern tools, and provide project management support for software migrations, tool rollouts, and M&A integration.

Lead and evolve IT Operations and service desk functions, build ITSM processes, oversee cloud and SaaS support, drive observability/automation, manage vendor and Grainger IT relationships, and coach a high-performing IT team.

Provide onsite and remote end-user technical support across the organization, manage device lifecycle and office A/V, onboard employees, document processes, run trainings, and recommend security-minded improvements for cloud-first tools and enterprise systems.

The Executive Assistant will support two members of the C-suite by managing calendars, communications, travel logistics, and special projects to enhance organizational efficiency and stakeholder engagement.

Provide high-touch operational support to the company founders: manage complex calendars and travel, prioritize meetings, prepare agendas and track action items, coordinate with leadership and external partners, handle personal errands, maintain NYC office operations and supplies, liaise with building management and vendors, and create/refine processes to reduce friction and anticipate needs.