Top Operations & Support Jobs

Lead and evolve IT Operations and service desk functions, build ITSM processes, oversee cloud and SaaS support, drive observability/automation, manage vendor and Grainger IT relationships, and coach a high-performing IT team.

Provide onsite and remote end-user technical support across the organization, manage device lifecycle and office A/V, onboard employees, document processes, run trainings, and recommend security-minded improvements for cloud-first tools and enterprise systems.

The Executive Assistant will support two members of the C-suite by managing calendars, communications, travel logistics, and special projects to enhance organizational efficiency and stakeholder engagement.

Provide high-touch operational support to the company founders: manage complex calendars and travel, prioritize meetings, prepare agendas and track action items, coordinate with leadership and external partners, handle personal errands, maintain NYC office operations and supplies, liaise with building management and vendors, and create/refine processes to reduce friction and anticipate needs.

Lead onsite IT operations for Pontera's New York office supporting 100+ employees. Provide hands-on support for endpoints, networks, conferencing, and SaaS; manage onboarding/offboarding, MDM, identity, and office infrastructure; coordinate with Infrastructure, Security, and R&D; execute IT projects, maintain documentation, and ensure operational continuity and incident response.

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

Lead the HIVE operations focused on empowering small businesses and startups. Manage grant programs, execute marketing campaigns, and oversee partnerships to foster economic growth.

The GTM Systems Lead will design and optimize AI-powered workflows and manage GTM tools to enhance revenue operations and efficiency.

Serve as primary customer contact to resolve inquiries via calls and email, troubleshoot issues, document interactions in the CRM, collaborate with internal teams, and provide feedback to improve products and workflows. Maintain strong product knowledge and de-escalation skills.

Provide remote executive support including calendar and travel management, call/email screening, briefing prep, vendor and project deadline tracking, document preparation, CRM data entry, and ad hoc administrative tasks.