Top Tech Support Jobs in Las Vegas, NV

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Monitors client IT environments during after-hours shifts, triages alerts, handles incidents and service requests, troubleshoots systems, networks, backups, cloud platforms, and connectivity issues, and escalates unresolved problems. The analyst documents resolutions in AutoTask, updates knowledge-base articles, communicates incident status, and supports continuous improvements to alert accuracy and triage processes.

Supports client delivery and implementation of SitusAMC software in production environments. Documents specifications, configurations, user guides, and release notes; configures and tests applications; validates and routes software defects; analyzes requirements; demonstrates upgrades and enhancements; and conducts client and internal training. Provides customer liaison support through virtual and on-site service delivery while resolving issues and adapting to changing priorities.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

First-line remote IT support handling help desk tickets and phone requests. Troubleshoot hardware, software, networking, printing, A/V, VoIP, Active Directory, Windows Server, and VMs. Create user accounts, assist onboarding, document resolutions, update clients, escalate complex issues, and contribute to the internal knowledge base.