Top Senior Customer Success Jobs in Hampton, VA

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

The Customer Success Manager will manage enterprise accounts, ensure customer engagement, track account health, and facilitate communication between technical teams and clients.

As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Define and run Tern's agency success function for enterprise travel agencies: segment accounts, build engagement models and playbooks, own post-sale activation and integration adoption, run business reviews tied to growth, surface product feedback to R&D, and build scalable, AI-enabled touchpoints to drive measurable agency growth.

Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.